VM
Valencia M
Active since Mar 2026
2
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Reviews
2 reviews1 month ago
Good insurance
Writing I would like to share my positive experience with . Their services have truly made a difference in my life, not just in terms of financial security, but also through the practical benefits they offer. One benefit that stands out for me is being able to purchase maize meal at for only R10. As someone who is currently doing piece jobs, this support means a lot. It helps me stretch my budget and ensures that I can still put food on the table for my family. It’s not often that you find an insurance provider that goes beyond policies and actively supports everyday needs. I really appreciate this initiative, and it has made a meaningful impact during a challenging time in my life. Thank you, 1Life, for making a real difference.
0 replies
1 month ago
Flight missed
I am writing to formally lodge a serious complaint regarding the unacceptable treatment my husband received from your staff on 04 March 2026 for flight GE212 at Lift airline King Shaka international airport in South Africa. My husband arrived at the airport early and checked in at approximately 16:00 for his flight scheduled to depart at 18:00. After checking in, the lady at the gate instructed him to go and sit down and wait until boarding. At around 17:45, my husband approached the same gate agent to confirm boarding. At that point he was told to wait because the next flight being called was going to Cape Town. When he attempted to clarify the situation, the staff member denied ever seeing him earlier and refused to assist him. What is even more concerning is that instead of taking responsibility for this situation, the staff blamed my husband. When he requested assistance from the manager, the response was equally disappointing and unhelpful. Rather than properly addressing the issue, a flight credit was issued without his knowledge or consent. The customer service displayed by the airline staff was extremely unprofessional, dismissive, and disrespectful. To make matters worse, the employees who were supposed to assist him simply left him stranded at the airport with no guidance or proper resolution. My husband was ultimately forced to seek help from the airport manager at lift airline because your staff refused to assist him. This experience caused unnecessary stress, frustration, and inconvenience. It is completely unacceptable for passengers to be treated in this manner, especially after arriving early and following the instructions given by airline staff. I am therefore requesting: - A full investigation into the conduct of the staff involved. - A written explanation of how this situation was allowed to happen. - Immediate review of the credit issued without my husband’s consent. We expect a prompt and serious response to this matter.
0 replies
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