chander M's Profile | Hellopeter

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chander M

Active since Apr 2026

3

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0

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3 reviews

Lexmed Debt Management

3 months ago

Formal Complaint Regarding Collection Activity While Account Is Under Dispute

Very disappointed with the conduct of Lexmed. I was contacted close to 9pm demanding payment on behalf of Webafrica, despite the matter currently being under formal dispute and investigation with Webafrica’s Complaints Team. To date, I have still not received a proper written breakdown of the alleged amount owed, nor any final findings from Webafrica regarding the dispute. The matter was already escalated due to poor communication and an unfair dispute/red flag placed against my name, which was later removed pending investigation. It is unacceptable for collection pressure to continue while the account remains unresolved and under active investigation. I have requested that all collection activity be suspended until proper documentation and written clarification are provided. Professionalism, transparency, and fair process are important when dealing with customers, and unfortunately my experience with Lexmed has not reflected that.

0 replies

3 months ago

Ongoing Dispute With Webafrica – Lexmed Still Demanding Payment Despite Investigation Pending

am extremely disappointed with the handling of my account by Webafrica and their debt collection partner, Lexmed. I previously lodged a complaint because Webafrica failed to provide proper communication, failed to give me a clear breakdown of the amount allegedly owed, and I was unfairly red-flagged/disputed. After my complaint, the flag was removed from my name, and I was informed that an investigation was underway. This was Webafrica’s response on 30 April 2026: “Hi Chander, once the investigation has been completed, the Complaints Team will come back to you directly with detailed feedback, including the findings and the next steps to resolve the matter where applicable. If any correction needs to be made with the credit bureaus, this will also be clearly addressed in their response.” However, despite the flag being removed and the matter supposedly still under investigation, I received a call from Lexmed at almost 9pm last night demanding payment. This is completely unacceptable. How can a debt collection company contact and pressure me for payment when: The dispute has not been properly resolved I still have not received a full breakdown of the alleged amount owed Webafrica advised that they would come back to me with the investigation findings This situation is causing unnecessary stress and confusion. It appears that Webafrica and Lexmed are not aligned internally, and customers are being caught in the middle. I request the following urgently: A full written breakdown of the alleged amount owed Written confirmation of the investigation outcome Immediate suspension of all collection activity until the matter is fully resolved Assurance that no further harassment or negative credit actions will take place while this dispute remains unresolved This level of communication and customer treatment is unacceptable.

27 replies

3 months ago

Poor cancellation process and disputed billing experience with Webafrica

I am extremely disappointed with my experience with Webafrica. I subscribed to their service and used it for approximately one month. I was not satisfied and attempted to cancel my service. However, the cancellation process was difficult and mainly handled through automated WhatsApp systems, with very limited access to a human consultant. Despite my attempts to cancel, I was later billed over R3,000, which I strongly dispute. In addition, I have been informed that my name may have been negatively affected, impacting my ability to access credit. I am currently trying to resolve this issue. The communication and cancellation process has been extremely frustrating and not customer-friendly in my experience. I hope this can be resolved properly, but I would caution others to be very careful and ensure all cancellation steps are fully confirmed in writing.

14 replies

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2 Star

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1 Star

3 (100%)

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