C
Christine
Active since May 2026
3
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0
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3 reviews1 month ago
After Legal consultation, I have now been told that the solution is simply for me to *sign a Form 17
After Legal consultation, I have now been told that the solution is simply for me to *sign a Form 17.W (Rejection/Cancellation Form)* — a form that Octogen should have sent to me *TWO YEARS AGO* when the process was cancelled. So let me understand this: • I cancelled the process correctly • I paid the cancellation fees • I settled my debts myself • Yet my credit profile was flagged for years • And now *I must still fight for a form and a system update* just to get my life back? Why is Octogen trying to take credit for work they never did?I have now escalated the matter to the *National Credit Regulator (NCR)* because I cannot continue to suffer due to Octogen’s negligence.
1 reply
1 month ago
SHOCKING SERVICE! I settled my *Identity* account last year and have been trying ever since to obtain my *SETTLEMENT* *LETTER*
SHOCKING SERVICE! I settled my *Identity* account last year and have been trying ever since to obtain my *SETTLEMENT* *LETTER* . Trying to contact this company is an absolute nightmare. Calls are never answered or you're permanently placed on hold. Emails are ignored. On occasions that you manage to speak to an agent, you're told to wait *48-72hour. Since 24 April I have been calling daily for a full week and nothing has been resolved.
1 reply
1 month ago
I STRONGLY ADVISE ANYONE CONSIDERING OCTOGEN TO THINK TWICE! I started a debt review process with them in October 2023 but cancelled within a month and settled all my debts myself
I STRONGLY ADVISE ANYONE CONSIDERING OCTOGEN TO THINK TWICE! I started a debt review process with them in October 2023 but cancelled within a month and settled all my debts myself. Despite this my credit record is still flagged, and getting a CLEARANCE CERTIFICATE has been a nightmare. Calls go unanswered or dropped, emails are ignored, and there is no follow-up- even after escalation. What should take days is now dragging on indefinitely, forcing me to escalate the matter to the NCR. Chrissy
1 reply
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