D
Darren
Active since May 2026
2
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0
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2 reviews1 month ago
Does a client really matter?
My vehicle has previously picked up an esp fault which on both occasions went away on its own. On the first incident I contacted the dealership from which I purchased the vehicle but was advised that I should not be too concerned as it has gone away. A month later the same fault was picked up again of which I took photos of the incident and then took the vehicle in and left the vehicle at the dealership for them to assess and diagnose the damages or possible faults of which I went back to collect the vehicle and was advised that it was a history fault that has been cleared. I am still uncertain of what a history fault is as I have purchased the vehicle brand new. The service advisor/manager from hoopers Suzuki told me that if I wanted a diagnostic test run that I would be liable for the cost should no fault be picked up and that I had nothing to worry about due to them clearing the history fault. On Sunday the 03/05/2026 I tried starting my vehicle after three days of being parked and it refused to start.On Monday the 04/05/2026 I contacted roadside assistance assuming that it possibly was the battery. The person that came out to assist informed me that it was not the battery and the vehicle would need to bee towed to the nearest dealership.My vehicle has been towed to the Suzuki in mobeni of which I am currently/supposedly being assisted by a lady by the name of geraldine who has informed me yesterday, after me making numerous calls to try and get a hold of her due to her not communicating with me at all, she informed me that there was an issue with their diagnostic machine and that she is not sure when the software would be installed so she cannot give me a turnaround time for the vehicle to be assessed. I have asked her if it was possible to lend me a courtesy vehicle as the immobility of the car is impacting my work which is directly putting a strain on me as I work in a sales environment.I have had this vehicle for just over three months and have already experienced three issues and the worse possible client service.
0 replies
1 month ago
My experience has been nothing short of unprofessional and, quite frankly, unacceptable
My experience has been nothing short of unprofessional and, quite frankly, unacceptable. The lack of timely communication, insufficient support, and failure to address my concerns have left me feeling disregarded as a customer. This is not the standard of service one would expect from a company in your position. I have made multiple attempts to resolve my issue, yet the responses have either been delayed, incomplete, or entirely unhelpful. This ongoing situation has caused significant inconvenience and has eroded my confidence in your services. I request that this matter be treated with urgency and addressed properly. I expect clear communication, accountability, and a concrete resolution without further delay. Should this not be resolved promptly, I will have no choice but to consider escalating the matter further. I trust that you will take this complaint seriously and work toward restoring my faith in your company.
1 reply
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