MS
Marie S
Active since Jul 2011
6
Reviews
0
Industries
Reviews
6 reviews62 months ago
Outstanding service
Their helpdesk is so trustworthy, reliable and fast. Many thanks to Coburn for great service. This is a company I will continue to support, great products and great attitude.
0 replies
78 months ago
Capitec Bank takes R582 on Bank Charges on a SAVINGS ACCOUNT
I use my Capitec Savings for less than 5 transactions a month, most at the supermarket. I hope that on this #BlackFriday I will find out why my bank charges for pretty much consistent usage veer from around R130 to over R400 for September to R582 for October on a SAVING'S ACCOUNT. Capitec apparently has no explanation
166 replies
79 months ago
Positive Update to Bad Dischem Review
My issues with Dischem are well catalogued but if you have given a company a negative public review, it's only fair that you give credit when it's due. After a completely unacceptable reaction to my complaint of an incorrectly dispensed script which had and continues to have consequences for me, the matter ended up with Lynne Blignaut who has great people s****s and was the only person dealing with the issue who bothered to go to the trouble of properly looking at the problem I had. Everyone makes mistakes, that is part of life but all companies should have a procedure in place to to resolve customer complaints quickly. Throwing the problem at insurance and attorneys is not it, especially when you are dealing with a customer who has supported the company for decades and has valid reason to complain. Thank goodness Lynne took control of the situation and between her and Dischem's firm of attorneys it was quickly and amicably finalised. Given the acrimonious start to the issue, it is a credit to her that once it was in her hands she dealt with it swiftly and with a great deal of grace. Lynne is a credit to Dischem and I'm most grateful to her for sorting things out so quickly as well as taking the time to speak to me as a human being, not a pesky complainant to be fobbed off on someone else. The situation was very stressful for me and I'm very pleased and relieved it's been resolved.
0 replies
79 months ago
Good Review of Savage Jooste and Adams
I am unable to take down previous comments but it is only fair of me to go out of my way to to compensate for previous remarks Savage, Jooste and Adams has been representing their client. Initially I was extremely upset with the fact that I felt that they as a firm of corporate attorneys were making every attempt to protect their client and were treating me with utter contempt. However, there was some confusion with communication going through their client, their insurance and I really was upset. Dian van der Walt, representing the corporate firm obviously defended his client's position fully but he was also extremely polite and gracious in explaining what my options were when he did speak to me. I very much appreciate that an attorney in an adversarial position acting on behalf of his client can maintain their professionalism and speak to the complainant by treating them with decency and respect. Due to his respectful attitude I settled the matter for a far lower amount than I believe I am entitled to. I took the middle ground. When someone goes out of their way to hear you out, I appreciate that immensely. It's not only about the money, for me anyway. When people treat you shoddily and disrespectfully you are that much less inclined to want to settle and that much more to be incentivised to continue to be hostile without considering a middle ground. His client can thank him for my willingness to reach a compromise even though I do believe that the settlement should have been higher. I don't like to argue about money but if he had treated me disrespectfully I would have refused to give an inch in this matter because that would have added insult to injury. I will always be more likely to compromise when something treats me as a human being who is entitled to be treated with dignity and who has valid concerns. It's a pity more companies and attorneys don't realise that treating people respectfully is far more likely to end with an amicable middle-ground settlement than being aggressive and obnoxious.
0 replies
79 months ago
Dischem intimidates by referring their mistakes they admitted to to an expensive high profile lawyer to avoid compensating me
An update on the disgusting treatment Dischem has provided: 1. For 6 months they dispensed the wrong medication. After months of letters up and down I finally got a lukewarm apology and the admitted liability, but did not so much as a R10.00 Gift Voucher to make up for their error; 2. They make another mistake on the dosage of a different medication. They admit their mistake and apologise. I demand some form of compensation given that for 7 months of this year I have been dispensed the incorrect medication as per my scripts. They refer the matter to Sanlam who demands all my medical records going back indefinitely. What do my medical records have to do with their dispensing errors that they admit to in writing? I write to Sanlam and tell them absolutely not, my medical records have nothing to do with Dischem failing to dispense medication as prescribed TWICE adding up to 7 months of this year, which they admit in writing. Sanlam has now referred the matter to an extremely expensive and prestigious law firm. They would rather pay through the snout for legal fees than compensate me which will come to a fraction of the legal bills if this goes to court. Of course, they well know the expenses and stress of a court case on me and yet they are willing to shell out money to take a matter to court when they have admitted liability in writing for 2 mistakes, one which was made over 6 months. This is pure intimidation designed to stress me out until I give up or run out of money. It beggars belief that after admitting their mistakes they refuse to consider sitting down with me and coming to a reasonable settlement for a very serious mistake on their part. They would rather intimidate me by handing the matter to a very expensive law firm. They would rather pay the law firm to intimidate me than compensate me for their mistakes. What type of a company is this? I am beyond disgusted that no only do they make serious dispensing errors they would rather shell over money to an attorney than use some of that same money to compensate a loyal customer who has been with them since they opened their first store
210 replies
79 months ago
Dischem dispenses incorrect medication for 7 months causing me severe health issues
Dischem Head Office Cnr Le Roux & Stag Rd Glen Austin Midrand South Africa Postal Address Private Bag X21 Northriding 2162 If you would like to speak to a customer care consultant, please contact us at: Care-line: 0860 347 243 Telephone: 011 589 2200 Mondays to Fridays: 08:00 to 16:30 Email: careline@dischem.co.za Dischem refused to dispense an item on my script for 6 months claiming it wasn't prescribed. Every month I asked them to double check and they refused. When I returned to my doctor for my 6 monthly appointment, she showed me that the script had not been changed, they were incorrect. I complained, they finally looked at the script and admitted they had loaded it incorrectly. That is 6 months of dispensing the incorrect script. It took months to get so much as a lukewarm apology out of them. As though that wasn't bad enough, last month they dispensed the wrong dosage of medication. It was marked with the correct dosage but the contents were half the dosage I'm supposed to take. Sudden drop in dosage has caused me severe symptoms. My doctor is outraged. They admitted in writing that they made another mistake and said they had handed the matter to their insurers. I have never heard from them again. An attorney explained to me that their modus operandi is to ignore the matter in the hope you will give up or knowing that you probably can't afford to sue them. Apparently they are known for this method of dealing with their mistakes. They have wrecked 7 months of my life with incorrect dispensing of medication. In addition to being a severe asthmatic with chronic pain, I have severe CPTSD as a result of being in a number of crimes. Dischem made 10 billion in profits this last year but refuse to right months of their wrongs
105 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)