SH
Stephan H
Active since Aug 2011
2
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2 reviews6 months ago
Public Complaint: Click-Way Couriers powered by Aramex — Invoice No: 240124477905I
Public Complaint: Click-Way Couriers powered by Aramex — Invoice No: 240124477905I paid for a same-day international collection on 30 October 2025 at 02:34 a.m. via Click-Way’s website. The system confirmed pickup between 12:00 and 17:00, but no one arrived. I stayed home the entire day. After contacting Aramex Milnerton at 9:30 a.m. on 31 October 2025, Click-Way Support emailed me promising collection before the close of business — yet again, no driver arrived. Two consecutive failed collections, no communication, no phone number, and no escalation channel available anywhere on their website.My eBay return is now delayed, and my refund is at risk due to Click-Way and Aramex’s complete failure to deliver a paid service. This is unacceptable. I demand immediate collection, full accountability, and compensation for the delay.This service breach falls under the Consumer Protection Act, and I will escalate the matter to the NCC and if not resolved today. YOU GUYS HAVE GOT TO BE THE WORST COURIERS IN THE HISTORY OF COURIERS! YOU SHOULD BE ASHAMED OF YOURSELVES FOR HOW YOU TREAT CUSTOMERS!
0 replies
6 months ago
Public Complaint: Click-Way Couriers / Aramex — Invoice No: 240124477905I
Public Complaint: Click-Way Couriers / Aramex — Invoice No: 240124477905I paid for a same-day international collection on 30 October 2025 at 02:34 a.m. via Click-Way’s website. The system confirmed pickup between 12:00 and 17:00, but no one arrived. I stayed home the entire day.After contacting Aramex Milnerton at 9:30 a.m. on 31 October 2025, Click-Way Support emailed me promising collection before the close of business — yet again, no driver arrived. Two consecutive failed collections, no communication, no phone number, and no escalation channel available anywhere on their website. My eBay return is now delayed, and my refund is at risk due to Click-Way and Aramex’s complete failure to deliver a paid service. This is unacceptable. I demand immediate collection, full accountability, and compensation for the delay.This service breach falls under the Consumer Protection Act, and I will escalate the matter to the NCC if not resolved today.YOU GUYS HAVE GOT TO BE THE WORST COURIERS IN THE HISTORY OF COURIERS! YOU SHOULD BE ASHAMED OF YOURSELVES FOR HOW YOU TREAT CUSTOMERS!
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