ND
Nicole D
Active since Sep 2011
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Horrible service from Student support of Trifocus.
Reference: Springfield/48838 I have paid for a course : Olympic lifting course recieved the confirmation and welcome letter from the institution however each time I log into my account it tells me that I have no courses registered. For the past few days I have sent numerous emails to the support team asking them to rectify this issue, to no avail. No body bothers to respond to an email. And unfortunately I cannot make a call at this time as I am currently working abroad. I chose this institution because I truly love the courses they offer (and have even referred colleagues and friends to study with them), but this experience has been an eyesore and I would like to ask that if noone can assist me with this issue within 24 hours, please do due diligence and refund me my cash for the course- I'm happy to study elsewhere.
0 replies
11 months ago
I want my monies for an electricity voucher I paid for but did not get the pin!
Referring to Capitec Case no. 03339042, on the 19th of May 2025, I purchased R60 electricity voucher via the app. The funds were taken from my account but no voucher pin was recieved. Per the confirmation from Capitec is that the latter would be investigated and it would take 5 working days to investigate. It is now the 27th of May 2025 and I still haven't received feedback, my funds or a voucher pin to recharge what I've paid for. I expect something to he done please. Either I should get the voucher pin or I should get my monies refunded immediately! This seems to be a recurring issue with Capitec. Super disappointed in the service recieved.
0 replies
11 months ago
Smart shopper points missing
On the 4th of May 2025 at around 11.30am, I ordered goods via the Asap app from the Little falls branch, Roodepoort. At the time of purchasing I'd had +-R23.50 smart shopper points that I wanted to redeem with the purchase. For some reason the purchase did not go through the first time, however the points were taken. I then requested a refund for the points the same morning via the app and it said that it would go through. To date no refund was made. I then emailed the customer care twice this week, but no one responds to my query?? I'd like to understand what the hold up is and why the points have not been refunded and more importantly, why does the customer care send generic responses to ones emails confirming that someone will contact me within 48 hours, but it has now been 6 days and to date noone has reverted?
58 replies
18 months ago
Bolt needs to jack up their service delivery.
If I could give this company no rating at all, I would. Unfortunately, most experiences I've had with this company have not been favorable. From not feeling safe on a ride (as a woman), to not being picked up/ dropped off at the correct locations, to the drivers being untruthful about keeping your possessions left behind on trips. Like this has to be some kind of micky mouse operation where they take advantage of the client needing a lift. A small incident occurred yesterday when I booked a cab with them, I ended up cancelling the trip as the wait was too long and was advised that I would not be charged for the fare. I should be refunded the amount. And yet when I queried it with Bolt I was told that refunds can take up to 14 days?? This is absolutely laughable at best! How can you take my money immediately but want to refund it in 14 days?? Do you get some kind of interest on this amount? It makes absolutely no sense. Companies like Uber will actually refund the monies back into your account immediately, and yet Bolt cannot perform a simple function like that. What's worse is that it's a miniscule amount, what would have happened if I needed to use those funds to book another trip? Come on BOLT do better. You owe it to your patrons to provide a better service because this is quite pathetic.
0 replies
18 months ago
Once again poor pathetic service from Capic.
This complaint is in relation to reference number: 01453922. On the 25/10/2024 I purchased electricity via the banking app in error and reported the transaction as there is the option to reverse it. I received the following message: " We are reviewing your case. We may need a few more details for our investigation. We will call you or WhatsApp you within the next few days." No one has reached out or WhatsApped me for any information nor to refund the transaction. This is highly frustrating as Capitecs lack of urgency or willingness to resolve this matter really speaks to the fact they all they care about are numbers and not actual service delivery. I want this money refunded IMMEDIATELY. IM TIRED IF HAVING TO ESCALATE EVERYTHING BEFORE I GET A DECENT RESPONSE. THESE ARE THE REASONS PEOPLE MOVE THEIR BANKING TO OTHERS BANKS BECAUSE OF THIS SLAPGAT ATTITUDE.
53 replies
18 months ago
Moov motion has the worst customer service ever!
The Moov motion fitness club at Hilfox ( old Viva Hill fox) is such a poorly run branch. It's sad how the standards have dropped. From not having adequate cleaning facilities for the weight machines, to their being no aircons in the new weight section, to them having bolted the benches to the floor so you cannot move the bench to use it as you wish. Since March this year I've been requesting to have my banking details changed as the debit order was running off on the wrong account, without success. I wad then advised to pay via their app ( which I then was doing without any issues). This month there was an issue with the app on my end and ap I couldn't pay accordingly, when I went to the gym to make payment at the branch I was told that I would have to incur an admin fee of R50??? Like are you kidding me. Why is the facility there for people to make payments and then when you want to, you must incur additional fees. This branch is so pathetic and I'm ever sorry I joined with this gym. The perks that one enjoyed when we were with Viva have all of a sudden fallen away. Customer service is clearly something that's not a focus at all and it's truly a shame. I drive past two virgin actives and a planet fitness to come to this gym and at this rate, I would rather rebook at joining one of them. This is not chain that I would recommend anyone considering to join.
0 replies
18 months ago
Capitec business banking app is pathetic
The capitec business banking section and app is absolutely the worst thing to be created and I'm ever sorry for switching over to this bank!! Not only is the app limited in its capabilities, you cannot draw a statement if the account is less than a month old. And when you look into the account history it doesn't provide the details of the charges you need to query. You can't buy electricity, can't do cash sends, like it's archaic at best. There's always some problem when trying to log into the app
53 replies
20 months ago
Poor service at gym!
I would like to complain about the Moove fitness over at Hilfox Roodepoort ( formerly Viva gym). The service is absolutely appalling. Ever since the gym was was acquired in May 2024 through new management, the standards have dropped. They have removed the paper towels so we cannot wipe machines down, or if thees a spill on the floor we cannot wipe it up. Instead they leave these cloths lying around for members to use repeatedly. That is beyond unhygienic! To bolting benches down to the ground so that members cannot use them as needed??? One of the selling points of my membership was that I could being a guest in one time for free, this past weekend I brought my boyfriend in to train as a guest with me and was told that I had to pay R200 for him to enter as they do not do guest passes any more?? When would we have been privy to this information? The equipment is constantly out of service and then you have this arrogant manager by the name of Anzel who talks down to members... I cannot see myself renew my membership at the end of my contract. I now understand why people pay more for other memberships with other gyms (personally I miss Viva because all these indiscretions would not have happened- I could never see myself referring friends or family to this brand), I nearly upgraded my membership but I am glad I didn't.
0 replies
26 months ago
I dealt with Sabelo Khumalo, reference number: 17537739, he was warm, friendly, professional and well-spoken
I dealt with Sabelo Khumalo, reference number: 17537739, he was warm, friendly, professional and well-spoken. He was very proficient in his explanation the services I needed help with.
56 replies
27 months ago
Worst service received from a cellular network
Account no. 01771790. Paid an amount of R3201.97 as per my statement and for the past two weeks I've been sending proof of payment through ( where I've even received confirmation of the proof of payment being received). Come to find that they have gone ahead and suspended my account regardless of receiving the monies. I have called into the customer care and spoken to Buhle who was supposed to transfer me to her supervisor Lerato but I'm continuously kept on hold. And when I ask to be called back, they tell me they cannot. This is by far the worst service I have received. I want my account re-opened!!! I want to be called back and I can definitely state that this is the last I will ever do business with Cell C. Definitely not upgrading at all!! Pathetic service
58 replies
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13 (81.25%)