Active since Sep 2011
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5 reviews116 months ago
Billing Failure
<p>Since I hav opened this account with Telkom, I have had problems with the devit order being processed either correctly or on the correct date. I have spoken to the call centre numerous times and have even responded to the sms service which asks which day I woul like the debit order to be processed. I have been to two of the stores (Tygervalley and Cape Gate) who ridiculously enough cannot do anything regarding accounts and/ or payment of accounts.</p> <p> </p> <p>Yet again the debit order went through on the wrong date putting the payment two months behind... now no internet (understandable...but.....) debit order has gone through 3 (three) days late. So I phone the contact centre who explained that my account has been handed to collection and was requested to submit proof of payment. I did. I redacted other transacions on my statement. I was told this was unacceptable and that I would need to submit a new POP. I did.... with a deathly silence from Telkoms's Ms.Thuli Lettie Elizabeth Mabasso (TLE) as she heads her emails. There is absolutely no response.</p> <p>I again call the contact centre (seven days have now passed at this time with no internet) and am told the account is still with collections and that there is a 7 - 14 day turn around time for re-activation. WOW..... I ask to speak to a manager to clear this up and am given that response. I then ask this manager (I cannot recall the name) what will happen to my unused Data for the month of September and am told this will expire at the end of September.... Second WOW. So now through Telkoms mistake I not only have no internet but once I finally get it back I will not be credited for the UNUSED data. SO effectively I have bought and paid for a product which I cannot use. Surely that contravenes the Consumer Protection Act?</p> <p> </p> <p>I then ask this manager to email that exact response: That through Telkoms failure to debit my account on the correct date I was cut and that any data that was paid for by this debit order I would not recieve.</p> <p>She had a refused saying that she would NOT say that it was telkoms fault but she would type a mail saying that my line was cut for non-payment and that any unused data would be expired AND that it would be 7 - 14 days turn around time for the issue to be resolved. </p> <p>It is now 11 days since my internet has been cut and no resolution.</p> <p> </p> <p>WHAT, I WONDER, WILL HAPPEN TO THIS MONTH'S DATA?</p> <p>I cannot believe that with POP and a debit order that was initiated by Telkom (albeit not on the agreed date) and deducted from my account BY TELKOM and they can't resolve the issue?</p> <p>I also cannot believe that I am charged for a product that I cannot use by TELKOM determination. I expect the debit order will be late yet again and I will have my internet cut yet again at the end of the month?</p> <p> </p> <p> </p>
53 replies
121 months ago
Terrible internet from telkom
Despite numerous faulty logging and three technician visits and despite requesting that this is resolve, nothing has been resolved. I am now paying for a 700+ms ping to Europe. Excellent customer service telkom. http://www.speedtest.net/result/5295381451.png
225 replies
122 months ago
BAD PING FOR PREMIUM PRICE
I am soooooo tired of this. Nothing has changed from the old, old telkom to the new.<br> <br> I am getting pings of 400ms - 600ms to European servers (which should operate at around 125ms - 150ms).<br> <br> But no telkom says this is fine to pay ridiculous prices fro connections that repeatedly drop and pooor pings.<br> <br> Seriously in comparison to associates internationally and personal experience abroad, Telkom service is a joke. And before you ask... yes I have phoned your silly cal centre who have no IDEA what a ping is. And yes I have seen a technician and I am now awaiting a response (just a follow up to tell what is being done would be great ), but that is too much to ask from a paying client. I am waiting for over a week now. Bravo Telkom, excellent service and wonderful client liaison skills.<br> <br> Truly this is ridiculous
75 replies
124 months ago
High ping and nobody in the call centre can help
As of mid December my ping has tripled to an international server. <br> <br> I have attempted to deal with this issue to both the call centre and the online chat tool. I have a smartbroad wireless lte router with no connection issues however I have a ping issue with the telkom address [URL Removed] (196.43.9.90) which is causing the ping to go from 44ms to 305ms. <br> <br> The online help is worse than useless (they have no idea what a ping is) and the lady on the call centre thinks ping means connectivity :p Abosolutely shocking<br> <br>
75 replies
127 months ago
No statement R21 to call and find out
We have been under the hammer of these people for almost two years and in that time we have had to consistently phone to find out the balances and statements, and every call, sms and email costs. R21 today to find out the settlement balance on an account. The sms we got from them saying we could settle the balance of one account excludes further costs and interest, phone their number. So naturally we phone and get charged R21 and change.<br> <br> Now I agree that if they phone me that I should pay for the cal and time, but when we have no communications, no statements and no way other than to phone and get the information, WHY must I pay? Surely it is in their interest to inform me of outstanding balances. Quite ridiculous and borderline theft.
61 replies
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