JB
Jason B
Active since Sep 2011
4
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0
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Reviews
4 reviews83 months ago
Hoping a review on Hello Peter will sort out the bad service we are being forced to take as the norm...! from Media 24 and On The Dot
It has been a month of excuses and delay tactics from the ladies at 'On The Dot Retail Services" - www.onthedot.co.za - 087 353 1331- assistance@onthedot.co.za Bronwyn Galant - "Retail Client Services...?" Melissa - "Manager...?" Miranda - "Accounts Manage...?" So here we are again hoping a review on Hello Peter will sort out the bad service we are being forced to take as the norm...!
0 replies
83 months ago
The price is good, if you are willing to talk to a pillow, not get your orders placed and expect the deliveries any time they feel , please use Malans Dairy
There is a serious problem at this business; The lady who answers the telephone, I guess the receptionist Nicola, talks in such a way that it sounds as-if the phone is inside her or under a pillow... and that is the first person you speak to when phoning the company. The sales-rep Leonard, "does not receive' his emails so orders does not get placed... The driver has a route and one can expect milk delivery any time from 07:00 until 17:00 depending on the route for the day, so no proper planning can be done here at the shop... But the price is good, so if you are willing to talk to a pillow, not get your orders placed and expect the deliveries any time they feel , please use Malans Dairy.
56 replies
83 months ago
Humble Till POS Worries
We have been using the Humble Till, Point of Sale software, for our new coffee shop, going on to 2 weeks. We have been having endless trouble with the integration of the printers and the card facilities. There is almost R1000 of unpaid slips of customers that was unable to pay with the card facility that I had to let go due to the card machine not working. There is a certain Nick in the PMB office that is very arrogant and "smirky" at the best of times, according to my experience. For example; after I explained our predicament, I caught him having a little laugh at our expense but he of course denied it when i confronted him... Just another instance of the "no care" attitude from some of the staff... The funny thing is that we are litte more than 5 min drive from their Somerset Offices...! There has been no one here to check on how the shop is doing with their POS, except Christian. YES, Christian, he is amazing when it comes to customer service and actually caring about a small start-up business! However, he just ONE… So not all bad!
56 replies
93 months ago
A serious problem with the attitude of the support staff at Home-Connect
I have been trying since Saturday to resolve a slow connection speed. Where to begin... There is a serious problem with the training and attitude of the support staff, when phoning (010) ********** , the result is as follows; there is no reassurance that clients problems will be attended to, this only aggravates the situation causing the client to become impatient with incompetence or the inability to resolve simple requests, resulting the whole thing escalating to a unpleasant and unnecessary telephone conversation for everyone. I also have numerous time the phone just picked up and dropped again including times where I was just disconnected. Also waiting for Mno and Thabiso for a second day to return my call... These are senior employees at Home-Connect, showing the dire situation and this is not good at the best of times, all this resulting a Hello Peter request for an intervention that hopefully will result in a service improvement.
315 replies
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4 (100%)