KM
khulu M
Active since Oct 2011
3
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Reviews
3 reviews1 month ago
Bad Service & Arrogance by Midas Employees
Title: Far North Midas Mokopane refusing to honour 25-month Willard battery warranty Tags: #Midas #WillardBatteries #WarrantyNotHonoured #CustomerService #Mokopane #SouthAfrica I am extremely disappointed with how my warranty claim has been handled by Far North Midas Spares in Mokopane. In July 2025, I purchased a brand new Willard battery from the store. In November 2025, the battery failed and could no longer hold a charge. I returned it and the store replaced it. Unfortunately, the replacement battery failed again after only 3 months, in February 2026. Since Willard batteries supposedly carry a 25-month warranty, I returned the battery to the store at the beginning of March 2026. The staff asked me to leave the battery overnight so they could try to charge it. When I returned the next day, I was told the battery is depleted and that they will not replace it again and that I must buy a new battery. They then told me it is their policy not to replace a battery for the second time. My concern is that this policy was never explained to me when I purchased the battery, and I was never asked to sign any document acknowledging such a policy. If this is indeed their policy, it should be clearly communicated to customers before purchase, because it directly affects the value of the 25-month warranty being advertised. What made the situation worse was the rude and dismissive attitude from the staff. They blamed my vehicle for the battery failure but provided absolutely no evidence or diagnostic report to support this claim. If my car is truly the problem, then a qualified technician should conduct a proper diagnostic test to prove that the vehicle’s charging system is damaging the battery. Simply blaming the car without any proof is not acceptable. For context, I used another battery in the same vehicle for over two years without any problems before buying this Willard battery. The facts are simple: • The replacement battery failed after only 3 months • The product is still within the advertised 25-month warranty • I was told about a “policy” that was never explained at purchase • I was never asked to sign or acknowledge such a policy • The store is refusing to honour the warranty I would appreciate an urgent response from Midas South Africa and Willard Batteries explaining: 1. Why the 25-month warranty is not being honoured 2. Why customers are not informed about this “policy” at the time of purchase 3. Why my vehicle was blamed without a proper diagnostic report I am simply asking for a fair resolution and for the warranty to be honoured as advertised
106 replies
71 months ago
Captec new cards
I am using this new black card from capitec and i have had it for only two months but the card numbers at the back have already been wiped off and unfortunately i wanted to do an online payment and i cannot view the numbers on the card, when i phoned the capitec helpdesk i was told to go to the branch and replace the card which i am going to be charged for it, Capitec must actually start thinking of reviewing and improving this cards in stead of sending customers to go and replace the cards, it seems like a money making skeem on their side because they chager us for that and they are aware of the bad quality of their typed info on the back of their cards as i was informed by their callcenter consutant that hes also has the same problem
210 replies
85 months ago
No feedback given
I Was involved in an accident and i submitted my claim with Miway, one of the front wheels was damaged and i had to put put in a spare wheel but what i did was take the spare wheel to the back and take one of the wheels that was at the back to the front so i could have the same kind of wheels at the front for better balance, after the accident my car was drivable and I let the tow truck guy go because i could still drive the car home and take it for assesment myself the next day, i drove the car for less than two kilometres and the car stopped and could not move anymore then i asked a friend to tow me home, in the morning i called a mechanic to come and check the car and he found out that one of the Inner CV joints was damaged and replaced it. a few days later i recieved a mail that my claim has been approved and i must take the car to Renew-it in Sunninghill for assesment which i did, one of the employees at Renew-it assesed the car and i let him know what happened with the wheel and the CV Joint and he advised that i should take it up with the insurance which i did, the lady called Bridget at Miway told me to send pictures of the damaged wheel and the invoice for fixing the CV joint and i sent it to her A week passed and i didn't get any feedback from her then i sent her the email saying i was still waiting for her feedback and she replied with the screenshot from their assesor saying my claim for the wheel have been rejected because the spare wheel was at the back and not at the front, i replied to her email and expleined why the spare wheel was at the back and told her that i was still waiting for feedback regading the invoice i sent but she has not repleid till today A day before i went to collect my car from panel beaters i sent her a mail telling her that i was fetching the car the following day and still she did not give any feedback but she didn't respond. Two days after getting my car i called and demanded to speak to the senior so i can escalate the matter i was put through the lady whom i forgot to ask the name and she promissed me that i will get feedback i two days but its more than five days now i still didn't get any feedback
161 replies
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