KN
Khayalethu N
Active since Oct 2011
12
Reviews
0
Industries
Reviews
12 reviews17 months ago
Order Complete but no delivery
I made an online order for an eSIM Order ID: #64525, and I never got any delivery in a form of email or sms or physical delivery. I call them and made a follow up and I was told that I was supposed to get QR coded email to me, and I confirmed that I have not yet been sent an email.
0 replies
30 months ago
Unable to cancellig Credit card account with Nedbank
I am not happy with the service when calling the 0800555111, I always get disconnected by a lady when being transferred to the credit department saying I must callback, on the same number I called and drops the phone. This happened twice and today. So how should I cancel my credit card account when this happens?
0 replies
38 months ago
Student Results
I have logged multiple Tickets and phoned Student Services with regards to my student results and I have not been assisted. I am going to the Third week withouth any help, I can't apply for another course this year because of my results that are not fixed. MANCOSA changed or launched a new student portal and since that upgrage/launch 2 of my module are not showing correct results. I have been told that my issue has been escalated and that the issue should be resolved in 48 hours. 2 weeks has passed now
112 replies
65 months ago
Mobicred Will not close my account
Mobicred will not close my account and online profile, I have asked more than several times. But my account and online profile is still open and active. I asked the closes my account till today I am still active, paid-up my account last year.
112 replies
65 months ago
Telkom - Samsung Galaxy S20 FE + Samsung UV Sterilizer
I have ordered Samsung Galaxy S20 FE + Samsung UV Sterilizer online and I received the phone without the Samsung UV Sterilizer. I have made several enquiries about the delivery of this Samsung UV Sterilizer but till today I have not received. This Samsung Galaxy S20 FE + Samsung UV Sterilizer still is on Telkom website I don't understand how I would receive the phone without Samsung UV Sterilizer since there is currently no option that I can see to order the phone without Samsung UV Sterilizer. This is their special. Ref no: 2570158 Account no: 340428416
0 replies
92 months ago
Telkom 72 working hours
Telkom Service must change for the better. I have a prepaid Telkom sim card and I took a contract and requested that my Telkom prepaid number be ported so that I can use it on my Contract. I was told it will take 72 WORKING HOURS for my case to be allocated to someone who will then assist me. Why wait 9 working days to assist a customer? The case is closed but the issue is not resolved. Interesting!!1
315 replies
124 months ago
Debit order/Cheque levy
I am being charged a debit order levy R190.46 for a bounced debit, though I have paid on the 02 January 2016. This debit order levy has never been communicated to me at all otherwise I would have opted for manual payment. My bank also charges me for this. I am not satisfied at by this from telkom.<br> <br> Invoice No: 601B1043372i
75 replies
125 months ago
Disrupted Service
I paid R499 on the 29 December 2015, from my wife's FNB account linked to my FNB online profile. Ref no 6519780005012145030. This was the third time for me to pay like this, because I had no money on my account. So the normal debit order bounced at the end of the month. Yesterday I received an sms saying my service is disrupted because of non payment. I called the call center and explained and also email the proof of payment but still my service is not reinstated. The system usually returns back service after 72 hours of payment being cleared or appeared, but is more than 22 days since I paid.<br> <br> <br> Telkom Mobile has not been good to me at all. I constantly have to come to Hello Peter for them to take me serious<br> <br> .Cell no: 0814617982<br> Account no: 334564590<br> Financial Acc no: 501216519<br>
75 replies
129 months ago
I am billed for their mistake
I took a Samsung Galaxy S6 Smart plan 100 and got my phone on 1st Friday May 2015, when I got to shop to pickup my phone it was a S6 edge. So they took back the phone and gave me the right one after 2 days from Wednsday. Now I getting billed for that S6 edge that I did not take, the one that they took back, because they have already activated by mistake. Ever since that day I took contract I have been battling with this issue up until today. I got an sms yesterday saying I must pay R8565.67 or my account will be suspened in 48 hours, this amount I am told is for cancellation that was not my problem in the first place. I have been charged R100 by the bank because Telkom tried to debit this amount at the end of last month. <br> <br> I want this matter fixed and I want Telkom to also refund me that R100 charged from the bank because they were not suppose to debit me that amount. They have promised me before that this will not be a problem, but it is now.<br> <br> Khayalethu Prudent Nojoko<br> <br> <br>
75 replies
131 months ago
No Solution Yet
I have a contract with Telkom Mobile and my contract number is 0714666692. I opted to keep this number and used for contract, I used it for prepaid before. Now after I did the change before the 17 June 2015, I cannot receive calls from Telkom Landline, and from CellC Network and from Vodacom network and sms from these cellphone networks. I went to the store 3 times and no solution and I when I call the call center or email Telkom I am simply told that I must wait the back office is going to contact me after 72 hours.<br> <br> This has not been resolved till today. I cannot do online banking as I rely on OTP (sms) for security. I am missing calls very important calls. I am tired of calling and emailing without ever getting helped. Fix this plz
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (66.66666666666667%)
1 Star
4 (33.333333333333336%)