NC
Nafiisah C
Active since Oct 2011
2
Reviews
0
Industries
Reviews
2 reviews107 months ago
Takealot does take a lot-of your time and patience!
<p>13/05/2017:</p> <p>I purchased several items with a R150 coupon and R218 cash but the ho****er bottle (worth R119) was defective.</p> <p> </p> <p>06/06/2017 to 07/06/2017:</p> <p><span style="font-size: 14px;">Sent it back, was confirmed to be defective.</span></p> <p> </p> <p><span style="font-size: 14px;">07/06/2017:</span></p> <p><span style="font-size: 14px;">Good news! The replacement item was available and the defective product would be replaced.</span></p> <p> </p> <p><span style="font-size: 14px;">13/06/2017:</span></p> <p><span style="font-size: 14px;">Still no replacement item received even though it says "return was concluded" on the order history.</span></p> <p> </p> <p><span style="font-size: 14px;">Begin follow up with Takealot.</span></p> <p> </p> <p><span style="font-size: 14px;">Informed by Lestine that somehow the item was no longer available and would be refunded to me. I have a major issue with this. Why did I need to follow up on order for this refund to be processed? Would they have keep quiet about the whole thing and never refunded me if I hadn't brought their attention to it?</span></p> <p> </p> <p>"Refund" given to me in the form of R19 cash and R100 coupon that expires on 31/07/2017!</p> <p> </p> <p>28/07/2017:</p> <p>Asandiswa explains to me that because I purchased the item using a coupon, it cannot be refunded in cash to me.</p> <p> </p> <p>1. Takealot conveniently ignores the fact that I paid more in cash for my purchases than the value of the coupon.</p> <p> </p> <p>2. Takealot also conveniently ignores the fact that they sent me a defective item that they were unable to replace. It's definitely not a circumstance where someone returned an item to cash in on a coupon!</p> <p> </p> <p>3. They send me a R100 coupon that expires in a month to force me to purchase something that I don't need from their website-and for which I will still have to pay the R60 delivery fee! What a rip-off!</p> <p> </p> <p>4. I was advised by Asandiswa to purchase another hot water bottle from their website-none of which are of the quality and price range my previous purchase was in!</p> <p> </p> <p>Please don't treat your customers like they are thieves. You should be ashamed that your policies have made you so hamstrung that you are unable to be flexible when the circumstances dictate.</p> <p> </p> <p>For a company like yourself, R100 is surely small change, but it's not for students like myself!</p> <p> </p> <p>I wonder if they will respond to the complaint on Hello Peter?</p>
56 replies
130 months ago
Canadian High Commission doesn't respect deadlines
I am very dissatisfied with the service I have been receiving so far with my application for a tourist visa to Canada. This application was was lodged on the 16th of July 2015 with VFS Global who handles the applications on behalf of the Canadian High Commission, This is well within the limits of the 19 days that it supposedly takes to process a tourist visa. Since then, I have been calling VFS Global every day and was informed that there was supposedly a back-log with the applications which is why mine was not processed on time. I find this to be a ludicrous situation especially since this is just a tourist visa application and the waiting period is already unnecessarily long.<br> I am due to fly on the 20th of August and I am not even sure that this will happen because my flights have not been booked yet (the University is waiting for the visa outcome). This has now become an unnecessarily stressful situation. I am really disappointed with the (lack) of service I am receiving and this reflects very badly on the Canadian High Commission and is also clearly a reflection of poor management on their part. What is the point of applying for a visa within the recommended time frame then?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)