CD
Charmaine S
Active since Oct 2011
54
Reviews
0
Industries
Reviews
54 reviews24 months ago
Upgrade without my knowledge and payments more than proposed
Good day I have a few complaints to MTN: 1. I have been phoning nonstop regarding my new upgrade that a manager can contact me, nobody has tried to contact me regarding this issue, is shows me clearly what you think of me as a customer, but shows me what after service I am receiving from MTN. 2. I spoke to a lady Oreabetse Ramorola on the 10th of April 2024 where she was escalating this issue for me up to date I never received anything back from MTN. 3. I was over charge this month – R308.12 where I was supposed to be only R199.00 for 50 gigs and instead I only received 20gigs night and 20 gigs day which is unacceptable nobody told me it will be more, 4. The person that contacted me promised me that I will receive 50 gigs for R199.00 which clearly never happened I have requested a quotation which also did not happen and my upgrade was done without me signing anything. I would rather go to a different service provider that is willing to contact me and assist me than a service provider that never gets back to me. Please can someone URGENTLY get back to me as I do not want any upgrade anymore.
0 replies
29 months ago
Place my order on the 26 of October Sunday will be the 26th of November still no order received
Placed my order on the 26 of October, this Sunday coming will be the 26th of November their Policy clearly states that you will get your order between 7-10 working days mine is taking longer and every time I send an e-mail they keep on saying you will receive your order this week from Tashriek Rustin ~ Customer Support Agent, they are waiting for stock from their supplier, I feel this is not my problem they must make sure they have enough stock before they advertise it I can buy the same products cheaper and faster, I am extremely upset, frustrated and this is unacceptable and ridiculous how long a product can take to reach this Company and the fact is that you have to pay before they deliver but it takes forever. I want to know how long must I still wait for my order to be delivered and think Management should step in here, as I keep on getting empty promises.
72 replies
30 months ago
Incomplete Order
I am extremely upset and frustrated we have place an order with KFC Benoni Brentwood Park, when I arrived at home my order was incomplete. This is unacceptable we have to continue checking our order as the staff does not complete the orders when placing them, if they do not know what to do they need training to make sure everything is there. I did not go back to the branch as it was already late and I would like or a refund of my money or my full order. Please advise urgently. Should you require more information please do not hesitate to contact me
0 replies
46 months ago
False advertising
On the pamphlet it shows buy both for R150 when we arrived at Pick `n Pay Hypermarket Liquor Boksburg, they advised us it was an error who is going to pay my petrol and time going there and it was an error not acceptable at all. I want a manager to advise what is going on as it is not my error and it went out on the local newspaper, I feel this is false advertising what you see is what you pay...... Please contact me via e-mail not a phone call, I want answers regarding the error issue.
402 replies
50 months ago
Great Place to place online orders
Best Place to place online orders, reliable and cheaper than other retail places
0 replies
50 months ago
Contract amount higher than it should - unacceptable....
I have renewed my Data contract with MTN South Africa, I am suppose to pay R199.00 per month but every month I am paying much more than I should - I pay R298.98 which is unacceptable for me as I signed a contract to pay R199.00. I have contacted your call center, they have informed me to do the following: *155# option 1 which I have done but the payment is still higher than it should. I want answers why do you charge me more than what is should delete and block anything else on this account that should not be there as I will not longer pay more than what I should. I want a senior person to contact me via e-mail to explain to me why is my account all the time higher.
53 replies
50 months ago
Need to Activate my decoder without any helpful assistance (useless)
I need to activate my decoder and I have been on the phone a thousand times yesterday and today and been cut off all the time, I have send now on facebook, whatsapp and tried via my cellphone to activate it and now getting an E155 on my cell and still no channel on my decoder, this is extremely frustrating and I am getting now upset as the call center used all my airtime up...... which is unacceptable 1st and 2nd my decoder is still not activated, 3rd you not getting anywhere with this guys I mean what is the use that they are in a call center "this is you job/work do it....." I am not impressed with the service I received and that as a new customer...... I want a manager to advise me when my decoder will be activated and working as I have done everything that I should and I am not going to getting a technician out to fix the problem if the problem is with the call center.
53 replies
52 months ago
Home loan Debit order not going off
Debit order for home loan is not going through very disappointing, this will be the 4th month that I have to pay my home loan manually as the incompetent's of the staff of ABSA Homeloan they blame FNB and FNB is blaming them and it is going backwards and forward with issues I have signed a new debit order form to make sure it goes off once again to my knowledge it did not go off, I do not want to fall behind with my loan I do not know how many e-mails I wrote and telephonic conversation I had to resolve this issue, it is still an ongoing issue. I want in writing from a manager to explain to me what the issue and how will they rectify this issue and problem that is going on for the 4th month in, I do not want them to to PHONE me as it does not get resolved.
106 replies
Review Distribution
5 Star
2 (3.7037037037037037%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
27 (50%)
1 Star
25 (46.2962962962963%)