HG
Howard G
Active since Nov 2011
22
Reviews
0
Industries
Reviews
22 reviews32 months ago
Thabile Dlepu - Excellent service
Great service from Thabile Dlepu Everything was handled quickly and effectively. Always a pleasure to receive such excellent customer service.
131 replies
43 months ago
Vodacom - easy for them to bill, impossible to stop them incorrectly billing
Vodacom For the last month I have been trying to disable a recurring data bundle that I no longer want. I have emailed and had different answers from every agent. I have had data roaming enabled, which I was told I needed in order to log into your website in order to cancel this. I have now logged into your website, and have been told that I now need to phone in order to do this. I am overseas. I am at my wits end, To do something so simple has been an absolute nightmare, and every month you continue to bill me for something I do not want!!! WHY IS IT THAT I CAN PAY FOR A NEW SERVICE SO EASILY ONLINE (MONEY IN), BUT TO CANCEL IT IS AN ABSOLUTE NIGHTMATE (MONEY OUT). YOU ARE MONEY GRABBERS!!!! Please sort this out. Next I would like to change the contract I am on. HOw much of a nightmare is this going to be ???!?!?!?!?!!!! Please treat your customers with respect and stop just grabbing their money. You are disgusting!!!
133 replies
43 months ago
Pathetic Vodacom
I am trying to login into the Vodacom website, in order to delete added services (which I have already requested to be deleted, and which I have been billed for for 2 months). I have forgotten my passoword, and am overseas and cannot receieve SMS's in order to renew my password. It has taken me umpteen emails and still I cannot do this. Every person tells me to do something different, and none of it achives the end-result. Now I am getting vague responses to activate international roaming. ALL THIS TO CHANGE MY PASSWORD, IN ORDER TO DEACTIVATE SERVICES I DEACTIVATED OVER 2 MONTHS AGO. What an absolute joke! No doubt if I was adding services or increasing my monthly bill, this would have been sorted out months ago. Vodacom, if this is not sorted out before the end of the month, I will be changing service providers on my return to South Africa.
532 replies
44 months ago
FNB. I used to sing their praises, now I have left them.
FNB. After closing all my savings accounts (their service has become attrocious - their website and app failed (with different reasons) EVERY MONTH when I tried to receive forex payments and had to do this manually with their call centre which would take hours and endless emails). I still have my home loan (this will be moved soon as well) with them, and changed the debit order to my new bank. Of course they have failed to do this as well, with no messages to me, nothing. No doubt they will charge me extra interest for this, as well as damage my credit rating. And so begins another saga of endless correspondence with FNB in order to fix this. They truly have become a useless bank! I look forward to the day that my home loan will be transferred to another bank and I have nothing further to do with FNB, Good riddance.
134 replies
65 months ago
Order delivered within 24 hours
Exceptionally efficient service. Will certainly be using your online store more.
0 replies
76 months ago
Website has bugs and get zero support
Tried to open an investment account at FNB. At the last stage of the process, their website crashed - a message stating that FNB would look into this. I have no idea if this account was created or not, so tried their online help. Got through to a person called David Thekson. Wrote my story to him, and got zero response. I tried asking him to acknowledge if was there, part of the conversation, and got no response. 10 minutes later, the online chat was closed, and I was placed back in the queue. I still have no idea if the account was created or not. I would like to invest this cash, but will not be doing so with FNB. Just would like to know if this account was created or not, so as not to open 2 accounts. Added to this, I pay extra banking fees each month (as a platinum member) to receive higher rated service, but this doesn't mean anything, when the help desk doesn't even respond. Perhaps I should move all my bank accounts away from FNB - why am I paying more for zero service, and a website with bugs????!!!
56 replies
78 months ago
Saucony - Expensive, yet utterly poor quality
I bought a pair of Saucony running shoes in July 2018 for R2350. I run with them on average once per week. 2 months ago, 1 shoe stared ripping. I thought maybe I had run into some barbed wire, but a week ago, the other shoe started ripping in the same place. Upon closer inspection, it is easy to see that it is a seam in both shoes that has ripped. I know shoes don't last forever, but a pair that cost in excess of R2300 lasting less 16 months (when not used that much) is actually crazy. I have tried to contact Saucony via their website (the only place they list to contact them), and as yet have received zero response. I would really like to know if they have received similar complaints about this model of shoe, and how they can justify such a short lifespan for a ridiculously expensive shoe. Saucony? Are you out there? Will you perhaps respond?
105 replies
81 months ago
ADT - Money grabbers
I became a member of ADT in October 2018. In February 2019, I started losing connection from the alarm in my home to the ADT response centre. I only managed to query this last month however. At this stage, they wanted to charge me for sending a technician over. I must iterate that the equipment is supplied by ADT and comes with a warranty. After a lengthy argument, they finally agreed to send a technician without charging me. The technician discovered the battery for the radio was broken, and this was the reason my signal was being lost. He replaced it and everything has been okay. I have now received a bill for this battery! This battery broke well within the warranty period, but anything I said to the call centre now was rebuked with every excuse or alternate reality to the reason for losing signal. It has been the case that ADT have tried to bill me at every step of this process, when it is their equipment that has caused the problems. I will be joining another armed response company, and will not be paying ADT for their money grabbing services.
105 replies
82 months ago
Netflix unable to resolve my account being hacked (for the 2nd time)
For the 2nd time I was Netflix account was hacked, and I could no longer login. I began an online chat with the Netflix helpline. The guy was so slow, everything took so long to do, and whatever instruction he gave, half the time it did not work. Eventually we got to the point where my email address had been changed back, but I could not reset my password. After telling him that I only have one device, his only suggestion was using a different device to reset my password. After a 45-60 minute conversation, the easiest thing to do was just to cancel my Netflix account. BE WARNED: In order to change your details on Netflix, you need to have at least two devices in order to make these changes. I doubt that this is in Netflix' terms and conditions. Anyone suggest alternatives to Netflix? How is Showmax?
0 replies
84 months ago
The worst customer service - no response to emails for over 6 months
This relates to the trust department at Nedbank. In November 2018 I was contacted by Royceton Williams requesting information as Nedbank were wrapping up a trust on which I am a beneficiary. After hearing nothing from Nedbank, in March 2019, I emailed Royceton, who said that this matter had been handed over to Shumira Davids. Despite constant emails to Shumira, she did not bother to reply to a single one. Yesterday, I tried to get hold of her once again, and she did not answer her telephone. I was put through to Corban Faro, who insisted that he would get hold of Shumira and that Nedbank would get back to me on the same day. No surprise, this did not happen. Today, I finally got hold of Shumira, who said that she was informed of the matter yesterday, but is no longer handling the matter. SHE WAS WELL AWARE I HAD BEEN WAITING ON NEDBANK FOR OVER 6 MONTHS, SENDING HER CONSTANT EMAILS, YET DIDN'T HAVE THE DECENCY TO PHONE/EMAIL ME AND LET ME KNOW WHAT WAS HAPPENING. IT WAS OKAY FOR HER TO JUST IGNORE THIS, AND WAIT ME CONTACT SOMEONE ELSE AT NEDBAN**** She has now given me the number of the Trust Manager, Zakiya Soekersauls, who doesn't answer her phone, doesn't go to voicemail. For the last 20 minutes I have been trying to phone Reception at Nedbank Trust, and no one there bothers to answer the phone neither. Thank goodness I do not bank with Nedbank. If this is your level of customer service, I would not bank with you if you had a branch in my lounge, with a private banker. What a disgrace! I will do my utmost to spread the word of this despicable customer service, and discourage anyone from ever doing any business with Nedbank.
168 replies
Review Distribution
5 Star
5 (22.727272727272727%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (27.272727272727273%)
1 Star
11 (50%)