IV
Ian van der linde
Active since Nov 2011
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
No after sale service from Aircon Direct
It's disappointing that I have to leave a second review expressing my dissatisfaction with Aircon Direct's after-sales service. Five months ago, I experienced a gas leak due to poor workmanship, which took weeks to resolve. Now, the issue has resurfaced, and despite my attempts to follow up, the company has failed to meet expectations. No one has been sent to fix the units, even though the issue was reported at the beginning of February. I was initially told it would be addressed during the week of February 10th, but I never received any updates. I strongly advise against using this company.
0 replies
19 months ago
breach of warranty
I am writing to express my dissatisfaction with the aftersales support provided by Aircon Direct. In April 2024, I purchased three air conditioning units from your company, which were installed the following day. Due to the cold months, I did not use the units until recently. However, upon attempting to use them last week, I discovered that one of the units is not functioning correctly and is not blowing cold air as it should. I have made several attempts to contact your customer service department via phone, but have been unable to reach anyone. On one occasion, I was informed that a technician would visit my property on Thursday, 19th September, but no one showed up. This lack of response and failure to honor scheduled appointments is extremely disappointing and unprofessional. Given that the units are new and still under warranty, I expect prompt and efficient aftersales support. Unfortunately, my experience with Aircon Direct has been far from satisfactory. The unreliability and lack of support I have encountered have left me extremely cautious about using your services in the future. I request that you address this issue immediately and arrange for a technician to repair or replace the faulty unit at the earliest convenience. I also expect a formal apology for the inconvenience caused and assurance that such issues will not recur. I look forward to your prompt response and resolution of this matter.
0 replies
40 months ago
Great service
Great service from mitmak motors. Thanks Juan for your excellent service and the drivers who made the effort to change the wheels. Want to do business with this team again
132 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)