WV
Wally C
Active since Nov 2011
4
Reviews
0
Industries
Reviews
4 reviews41 months ago
CAR MAGAZINE SUBSCRIPTION PROBLEMS
I have been a subscriber to CAR magazine since 1976. I never had any delivery problems up to late 2021. I suspect Ramsay Media was taken over by Highbury media and/or Habari media in the last year. Distribution is done by Arena Africa. My last subscription renewal was on 1 August 2021 for two years. Delivery problems started in Nov 2021 and persists up to today. Almost every month I have to send various e mails to André de Klerk (deklerka@arena.africa) , Gadija Orrie (gadija.orrie@hsm.co.za) and Shameema Jacobs (shameema.jacobs@habarimedia.com) in order to get my magazine delivered. They have many excuses e.g. confusion with the couriers; mix up on their side and they even told me that my subscription has lapsed. This was because my two year subscription was loaded on their system as a one year subscription. They have still not corrected this error! I even sent e mails to the editor ( Damian Adams)and Marketing manager (Chanel Martin) of CAR magazine and I phoned Martins, but her secretary said she was not available and that she would phone back. As expected she never phoned back neither did she or Adams respond to my e mails. Habari media/Highbury media/ Ramsay media/ Arena Africa are the most incompetent, arrogant, useless companies that I have ever dealt with and I will not recommend subscription to any newspapers or magazines that they publish. When my subscription expires I will not renew after being a loyal reader for more than 40 years.
0 replies
42 months ago
NOISY SOLAHART GEYSER
A Solahart geyser was installed at my house by Rolff van der Linden of SOLAHEAT in Nov 2015. The geyser worked perfectly and I was very happy. At the end of 2019 I requested Rolff to service the geyser as stipulated in the Owner’s manual. During the service Rolff found a stripped nut on the cast iron plate holding the element to the tank. He fixed this and tested the geyser. The geyser worked perfectly until mid January 2022 when it suddenly started making a high pitched whistling noise when any tap inside the house is opened. I contacted a local plumber who changed the Pressure Regulating Valve as well as both vacuum breakers on the geyser to no avail. The noise was persistent. I contacted Rolff on 17 Jan 2022 and explained my problem. He said I must get a plumber because he did not believe the geyser was the cause of the noise. I said that I already had a plumber and told him what was replaced. He said he would come out in the week ending 28 Jan. He did not pitch. I contacted him again on 24 Jan and once again he said I must get a plumber. On 2 Feb he sent a whatsapp saying that he would come out the next morning and that I must have R9000 in cash to pay for the call out. I live in Gansbaai which is 160 km from Cape Town. I sent a message back that I cannot pay such a huge amount for a call out. He then said I must get a plumber to clean the filter and remove the Apex thermostatic valve. I had this done, but it did not solve the problem. On 6 July I contacted Rolff again and asked if the noise could not be caused by the nut that was stripped. He said the noise cannot come from the tank and that he was in Namibia until August and that I should contact him late August. On 26 August I made a video on which the noise can be clearly heard. I sent him the video. He responded that it was strange but that he could not come out because he had a knee operation, but that he will be able to come out in 4 weeks time. On 29 September I sent him two whatsapps to which he has still not responded. I offered to pay reasonable call out and labour fees if he can just come out to site. I also contacted Solahart Industries in Australia to get Rolff out to my house, but they said that they pulled out of South Africa and sent my mail to Rolff. I do not know how to fix this problem while Rolff refuses to come to site.
0 replies
96 months ago
"WE'RE NOT HERE FOR YOU"
AVBOB, Ceres handled my parents' burial in Prince Alfred Hamlet's cemetery in 2006. The concrete slab that covers the grave, cracked and collapsed causing the grave to fall in. Upon inspection I noticed that the soil below the concrete slab settled over time causing a gap between the concrete slab and the soil level. This happened because the soil was not compacted after back filling was done. On top of this the concrete slab cracked into small (approximately 200mm long )pieces. Upon closer inspection I found that these pieces of concrete were quite thin (about 50mm) and very brittle, making it possible to break with one's hands without much effort. This leads me to believe that the cement/sand mixture used to cast he concrete slab contained too little cement and no stone. Such a poor mix cannot support it's own weight over the two meter span of the double grave. I personally reported this situation to the Branch Manager, Mr John Kannemeyer ( ********** 375) on 4 May 2018 and took him to the cemetery to show him the grave. He agreed with me that the cause of the damage was poor workmanship and promised to report it to his provincial office. I also sent him an e-mail on 11 May 2018. On 15 May 2018 I received a response from the Area Manager, Mr Noel Scheepers ( ********** 333 or ********** 990) stating that AVBOB does not accept responsibility for the damage because their policy is to only guarantee their concrete work for three months and the marble stone for one year. I believe this attitude of AVBOB is not in support of their slogan "We 're here for you". Considering that a grave and grave stone should last for many years (at least 50yrs) if there are no natural disasters like earth quakes or floods and that the cost was R17 000 in 2006, I expect ACBOB to repair the grave at no cost.
53 replies
106 months ago
Failure to deliver order
<p>On 8 February 2017 I placed an order to the value of R20 000 with Xpanda Herm**** for the delivery of four security gates and one window burglar bar. I paid a 70% deposit and was quoted a 5-10 working day delivery from order. None of the products were delivered within 5-10 working days. The first delivery of two Aluglide security doors and the burglar bar was delivered and installed after five weeks. Following numerous emails, phone calls and Whatsapp messages to Jacques van Niekerk (the distributor) one of the two security gates was delivered and installed after approximately 5 months. The last security gate quoted at R7 200 is still not delivered. I have made contact with Xpanda head office in Durban where I communicated with Esah ********** who reffered me to the Cape Town branch manager of Xpanda, Grant Bressler. In spite of more phone calls and emails to Bressler, van Niekerk and Esah I have had no response. I have now paid them R14 000 deposit and only received security gates to the value of R12 800 as per their quotation. I do not want the last security door as I have ordered from a different company with better service, but I do want a refund of the difference between the deposit and the value of the gates installed.</p>
0 replies
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4 (100%)