NM
Ngisana M
Active since Nov 2011
5
Reviews
0
Industries
Reviews
5 reviews57 months ago
DSTV should really just quit the streaming game
I've been using the DSTV now app for some time on a chromecast. A few weeks ago it just stopped working which plunged me into a world of incompetence and lack of accountability at multichoice. The first thing I tried to do was call the call centre where I was told that the call centre only deals with decoders (in 2021 - bizarre). I was then directed to the live chat function in the app. The app asks you to input your name and surname and your email address. If and when you eventually get an agent (it's taken me up to 15 minutes at a point) - the agent will ask you for your name and email address. What's the point of being asked for this twice? Every single agent I've dealt with on the platform seems to have a very low understanding of what "casting" means. Not only that - their only solution to any problem seems to be "turn it off and turn it back on" or "log out and then log back in". The most annoying thing though is that there is no accountability in the live chat area. Agents refuse to allow you to escalate. This has happened to me twice. So you end up with no solution to your issue and a poorly trained agent that has no vested interest in assisting you and no avenue for feedback.
53 replies
62 months ago
Ten Bompas - Asleep at the wheel
Hi I would like to put it on the record that I'm incredibly disappointed in the service (or lack there of) that I received from this establishment yesterday. I made a reservation on Tuesday for Wed at noon. When I arrived at the establishment - the establishment was empty. I had to phone from reception to get attention after waiting for 10 minutes. After being seated, I was then told that (despite my reservation having been confirmed) that there was no chef available to prepare food. I have NEVER had such an unprofessional experience at a restaurant in my life! Regards Ngisana Mngomezulu
0 replies
76 months ago
A never ending story
On 13 December 2019 I placed an order online for an Elllies Inverter Trolley. The builder website only allows you to purchase items which are in stock - you have to select the item that you want from a branch that has stock which is what I did. I selected the Robindale branch which showed 2 units of the Inverter I wanted. I also paid for express delivery. Granted 16 December was a long weekend so I allowed extra time for delivery but after a week I had still not received the item which is when I decided to call. The call centre staff, although well intentioned, weren't extremely helpful. They struggled, for example, to understand why I was annoyed at having paid for priority delivery for an item that had not arrived a week later - they seemed not to understand it conceptually. After a number of follow-up calls, I eventually drove to the Robindale store on Sunday, 4 January where I spoke to the manager. She was extremely helpful and understood my position clearly. She undertook that when the supplier re-opened they would prioritise sourcing and delivering an inverter for me. We subsequently found out that the original model of the inverter I had order was no longer available so I was promised I'd get the equivalent of the model I had ordered or better. On 14 January, a month later, I received email notification of a credit note. I called in to clarify what was happening as I had clearly communicated to everyone who offered me a refund for the item that I did not want a refund and that I wanted what I had paid for. The call centre put me through to someone at the store and they clarified that they had actually found a unit for me which would be delivered to me that day. When the unit arrived it arrived in a tattered box which I can excuse but when I opened the box the unit itself was filthy and covered in dust. In addition the extension cable supplied with the unit clearly showed signs of use and was covered in scratches and dirt. I dusted the unit off and there are clearly visible scratches on it showing that it's either a demo or used unit. I then plugged the unit in to check if it actually worked, which it did. However, one of the switches required to alternate between the "narrow" mode and the "wide" mode is broken (see IMG 7565)! So not only have I had to wait a month for a unit but it seems I've been sent a filthy, broken, demo unit!!! This is completely unacceptable! I'm feeling incredibly disrespected as a customer. This is just not on.
122 replies
117 months ago
Horrendous customer service
<p>On 3 August I boarded an Emirates flight leaving Johannesburg, heading to Hong Kong, via Dubai, for a much needed but brief vacation. Our flight took off and about halfway into our flight (about 2 or 3 hours in) the captain of our flight announced that our flight had been turned back to Johannesburg due to a problem at Dubai airport. No further announcements were made or updates provided. Some passengers who missed the 1 announcement that was made only realised that we had been turned back to Johannesburg as we were descending for landing. It was ONLY WHEN WE LANDED IN JOHANNESBURG that it was communicated that there had been a plane crash in Dubai.</p> <p> <br />On arrival back in Johannesburg we disembarked the plane and waited approximately 2 HOURS to receive our luggage from the plane. AGAIN NO ANNOUNCEMENT OR COMMUNICATION WAS MADE so we lingered around the luggage carousels while Emirates ground staff milled around until one of the passengers had the good sense to ask them "where to next?" at which point we were ushered to a bus taking us to a hotel where we would spend the night.</p> <p> <br />Bearing in mind that our hotel arrangements were in place when landed back in Johannesburg, this could have been communicated to passengers over the plane's PA system or by Emirates ground crew. ALSO AND MOST FRUSTRATING OF ALL - we were not given any update as to what would happen to our connections. It would later become clear why. We were then shuttled off to an obscure hotel with no wifi... which may seem like a first world gripe but imagine a plane full of international travellers with loved ones expecting them with no access to wifi to communicate a significant travel delay. We were shuttled back to the airport at 2am, boarding commenced at 3am and we took off again at 5 am. At no point were we given any indication of what would happen to our connections. We were IN FACT PROMISED THAT OUR CONNECTIONS WOULD BE TAKEN CARE OF BY THE TIME WE ARRIVED IN DUBAI!</p> <p> <br />When we arrived in Dubai (around 3:30pm) we were greeted with the utter chaos that was Dubai Airport.... Throngs of exhausted and massively frustrated, stranded passengers receiving ABSOLUTELY NO GUIDANCE OR COMMUNICATION from Emirates... See the pattern here?</p> <p> <br />WE THEN SPENT THE NEXT 11 HOURS IN LINE waiting to be assigned new connecting flights. I was eventually given a connecting flight to Hong Kong on 6 August (2 days later) and put on standby for a flight leaving 3am on 5 August.</p> <p> <br />An 11 HOUR wait in a line that barely moves is inexplicable in its own right but when you add to that 1. Rudeness from Emirate ground staff (I literally saw an Emirates ground staff member tell a lady who complained about having waited in line for 5 hours to wait another 5 hours with disdain) 2. All we were given were ****ins juice and water for sustenance in line 3. Not a single Emirate employee made a single announcement to make sense of the chaos nor where there any notices or communications on boards 4. Passengers on flights that arrived an hour or 2 after hours sailed through to their connecting flights as is customary because they had been issued with connecting boarding passes at their departing airports. WHY WAS THIS NOT DONE FOR US IN JOHANNESBURG? If it could not be done, WHY WERE WE NOT TOLD THIS AND PROVIDED WITH AN INDICATION THAT WE MAY BE STRANDED IN DUBAI WITH THE NEXT AVAILABLE CONNECTING FLIGHTS ONLY DAYS LATER?!?! I personally would have cancelled my Emirates flight in Johannesburg and bought a direct to Hong Kong. Instead we were couriered to Dubai like cattle, not being given the opportunity to make alternative arrangements. I am yet to receive an apology for Emirates for this. They have our email addresses. How difficult is to send a mass mailed apology? I understand that they were dealing with a crisis but it would seem that Emirates forgot that they were dealing with PEOPLE! One can only surmise that we were shuttled off to Dubai to prevent us from making alternative travel arrangements.</p> <p> <br />Fortunately I was able to make it onto the standby flight at 3am on the 5th of August and arrived in Hong Kong that afternoon only to discover that MY LUGGAGE HAD BEEN LEFT IN DUBAI! I submitted the required form with Emirate's ground handling agents, Jardine Aviation Services, and was promised that they would deliver my luggage to me the next day. I had now not seen a shower or a change of clothes since Johannesburg 36 hours ago. I then proceeded to a mall to pick a few travel essentials. The next morning and for every morning after for the rest of my vacation I spent the first few hours of each day trying to get on the line with Jardine Aviation to get an update on my luggage to no avail! No one ever answered the number provided. Eventually on Monday morning, my last day in Hong Kong, I decided to call Emirates in Dubai where I was told that my luggage HAD NEVER LEFT DUBAI! I told the Emirates agent that I would be flying back to Dubai the next day and would collect my luggage there during my lay over to Johannesburg.</p> <p> <br />I departed Hong Kong having spent a considerable sum of unbudgeted for money buying clothes for the duration of my trip. When I arrived Dubai I approached the check in counter and asked them to ensure that my luggage was loaded onto my flight back to Johannesburg. I again I was given an empty promise... And when I arrived back home in Johannesburg, a week after having departed... Surprise surprise NO LUGGAGE! More lines! More forms! More inconvenience..... AND STILL NO APOLOGY! I only received my luggage on Friday 12 August, having last seen it on 4 August!</p> <p> <br />Despite having followed all the prescribed Emirates complaints procedures on their website I've not received any apologies for the inconvenience or the treatment I received nor have I been compensated for the expense incurred purchasing travel essentials because my luggage was delayed!</p> <p> <br />I have never in my life experienced service anywhere near as atrocious as this!</p>
0 replies
123 months ago
Excess paid back after 4 years!
I got a great call from outsurance today! I had an accident in 2012... Outsurance settled the claim seamlessly... Today, 4 YEARS LATER they called me to let me know that they pursued the wrongfully third party and will be paying me back my excess! Well done outsurance!
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)