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Susan P
Active since Nov 2011
2
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2 reviews2 months ago
Why do we pay for their mistakes?
Northmead Mall branch. My husband needed reading glasses and request bifocals, but was told the distinct line on the lense would bother him, he needs multifocals for which he had to pay in almost R2k. He waited almost 3 weeks with no communication from the branch. When the glasses eventually came, he couldn't see a thing but was told that his eyes had to got used to them. After a week he took them back, still not being able to see with them on. He was retested, and told that new technology bifocals miraculously emerged in that month and that they would order that for him. Got the new glasses and could at least use him. Complained that he had to pay for multifocals he couldn't use because of their mistake. Got told that they gave him a pensioner 's discount ( he is 52) and that he would have paid in more. All further communication were ignored.
0 replies
2 months ago
Incompitance or lazyness?
On 02/01/2026 I submitted a claim for leaking pipes...a month later, it has still not been resolved. There is absolutely no communication from their side. I have spent hours holding on a call, just to either get another empty promise, or to be cut off. Emails to different people go unanswered. Photo's and quotations are not found, just to appear miraculously when insisting they were sent. I have never experienced such bad customer service besides a previous attempt to claim from Standard Bank Insurance. Requests to speak to managers are diverted, not that I expect any joy by speaking to one either.
56 replies
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