HL
Herman L
Active since Nov 2011
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Paid provider i stead of refunding me
Dear Discovery I sent an urgent mail stating that you paid the wrong person/account after I submitted my claim. I only got an generic auto reply. In addition, it has now been established that you did not only pay the service provider instead of refunding me, you paid it into the wrong account of the service provider. I need to be refunded immediately. It was your mistake. I understand that mistakes happen but this has unfortunately put me in a very pecu**** situation. Pleaee contact me asap.
1 reply
7 months ago
Amazing understanding and service from Discovery Health
Thanks to Discovery Health and specifically Nombu (I hope the spelling is correct) and her supervisor. I won’t go into details but you recognised my difficult situation and helped me with a solution. I took a chance and honestly did not think it would be possible to do what you did. In the end, it was. I want to say thank you for making an extremely difficult time a bit easier. Don’t often see that compassion from a company.
53 replies
8 months ago
Sanlam Tax Certificate Resubmition to SARS
Not even worth a review. Sanlam, how long does it take to resubmit a corrected certificate to SARS once it has been escalated to your tax department (after long delays and no communication)? Due to personal circumstances this is extremely urgent. I understand it is of no interest for you but for me as an individual it is a make or break situation. I have stated this via email-no reply. I have phoned your call centre. The agents can’t assist. Please phone me from the tax department or if you decide to email, please email from an adress where I can reply and have a normal conversation with someone that can assist.
4 replies
8 months ago
Shocking no-existant customer service
Customer service is non existant. It takes 20 minutes for a consultant to finally answer and when they do it takes another 25 minutes of back and forth. Yet, no solution. That is after numerous mails too. I need you to resubmit my CORRECTED tax certificate to SARS as I cannot load it myself as the system sees it as a duplicate.I have tried to explain this multiple times. This is extremely urgent. Look at your records and get back to me with a solution asap please.
106 replies
8 months ago
Tax certificate mistake and two weeks to respond
I have phoned and phoned again. Mailed.Waited two weeks for a response. There is a mistake on one of my tax certificates. I cannot submit to SARS. YOU have to submit it again to SARS. It took you two weeks to respond to my email. TWO WEEKS!!!! Now the response is wrong too. You should have known it is tax season and that you would need more people on the phones. Cannot hold on for half an hour every time. Please contact me extremely urgently.
159 replies
12 months ago
Loss of income and cancellation
After being a loyal paying customer for many years, close to 10, maybe more, I lost my income. I juggled finances to pay what I needed to. Unfortunately, I ran out of funds totally and unexpectedly. I could not pay my March debit order. I explained the situation on the phone on 9 April. The lady said they would not be able to cancel my contract before I paid the outstanding amount. That is quite difficult seeing that I have R0 available to pay. Nevertheless, I did commit to pay the outstanding amount as soon as I received income again. I cannot commit to a date as I don't know when that will be. I subsequently received two more emails informing me about the outstanding amount, from two different people, after the phone call. One day later the accounts department phoned me to cancel and informed me that I would be liable for the premium at the end of the month too as I needed to give 20 working days' notice. I understand that it is what the contract says so I committed to paying that as well. It is just appalling to know that this is how you treat LOYAL customers who are going through unforeseen difficult financial situations. Especially if the client is committing to pay what is owed as soon as possible. Nevertheless, I will find a job again. I will need a tracking service again. You will get your R500 odd but you will lose many years of revenue from me going forward. I will also be sharing my story with all my friends and family. Do not get me wrong. I know I should pay what I owe, and I commit. You can however handle these situations much better.
58 replies
25 months ago
No response Sanlam Corporate.
I have phoned numerous times. I have sent numerous emails. Nobody is abe to assist and I get no response from emails. Can someone from the legal/divorce department urgently contact me. Not a call centre agent please, someone that actually works in the legal/divorce department.
106 replies
26 months ago
Rain POOR service
I received my Rain router on Wednesday. It is now Saturday and I still don’t have internet access. This is after numerous calls to Rain and multiple promises that it will be escalated. Will be returning the router on Monday and insist on my money back.
116 replies
28 months ago
Shocking OnAirTV
Apparently at some point I took out an membership witj OnAirTV. I cannot remember that I did. According to them I cancelled membership which I also can’t remember. I phoned to get copies of the calls. They informed me that they don’t do that and that they will only supply a transcript. I rep**** that how will I then know that it was actually me on the call. The agent said that they confirm ID numbers with customers. I rep**** that anyone could have access to my ID number. Absolutely shocking. Will investigate further.
372 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)