HD
Helen P
Active since Dec 2011
78
Reviews
0
Industries
Reviews
78 reviews1 month ago
DSTV Premium too expensive
Multi Choice have been advertising no price increase this April however I am emailed the "new 2 year contract price" which is more than I have been paying. No contract is R30 more too. No increase??? No pensioner discount ever probably because we are the only ones paying for the premium package .You get a discount if you live in an old age village but that is not per individual so that is a false statement. Showmax has gone, no winter Olympics. What are we paying for plus they now charge a cancellation fee. Excuse me so much for the new owner. VERY DISAPPOINTED AND UNHAPPY. Been with them since 1998 come on now
0 replies
9 months ago
Shocking service
!3th May placed an order. Cancelled same day. R249.99 taken out of my account same day. Now 15th July still no refund. 12 calls lots of holding on for up to 53 minutes for assistance. 3 references later 2 calls requesting a supervisor to call back NEVER HAPPENED. 2 emails to complaints email which promise a reply in 24-48 hours. NO REPLY. Absolutely appalling service and if I did not need my email address during this time of grieving having lost my husband at the end of April, I would cancel MWEB>
0 replies
11 months ago
Shocking service
On 7th May I sent in 7 documents required to apply for my pension on the death of my husband. No response other than auto reply. i ring up get cut off then when I get through someone will phone back, NOT, So I keep on and lo and behold they pay my husband's pension on the 25th as they were unaware that he had passed away. Their problem as bank account frozen. In the meantime I try and find out about mine. Well it was promised yesterday. No pension. Cannot get hold of anybody, cut off again. Finally I am told that they have a problem with their system . That is not my problem. Really shocking service especially when I AM GRIEVING PLUS TRYING TO ORGANISE MY LIFE. Not fair.
0 replies
11 months ago
Absolute shocking service from Mweb
Complained 13th May poor service. cannot raise anyone on the phone, hold on for 30 minutes or more, Never had a reply to my complaint. Billing owes me R249.99 for a cancelled contract on 13th May. NO RESPONSE.
0 replies
11 months ago
******* service
I have just been widowed and tried to get my late husband's account changed to my name and go onto a lower package. Cannot without the estate executor getting involved. So my broker suggests closing the account and opening a new one. WHAT A DISIASTER.I am a Mweb customer so DO NOT NEED INSTALLATION AND PAYING A FEE. i WAS TOLD DONT WORRY YOU WONT BE CHARGED. i THEN GET AN SMS THAT I MUST PAY THE FEE. I then ring up and hold on indefinitely and get shunted off of sales back to music. Finally I get a guy who can help. I CANCELLED MY ORDER AND GUESS WHAT? I got charged tonight. What a useless company . If I did not need my email address at this distressing time I would have cancelled everything. Not funny and i am not in a good place to accept this utter nonsense.
117 replies
15 months ago
The worst hospital in Durban
My husband was admitted as an emergency on 5/01/2025. After 6 hours he was admitted to a ward. he was in for severe dehydration and was put in the care of a cardiologist who did nothing. On the 6th I requested the Specialist Physician my GP recommended. I was told that we could not ask for him!!. The cardiologist had to refer him. I went to his rooms and made the request so he discharged him!!!! Luckily the ward sister knew of this issue and di not discharge him. The Specialist saw him on the 7th to the 14th. However as the hospital did not let Bestmed know , the bills are either charged to us or savings as medical aid was unaware that he was still in hospital. So after many calls to Westville, most going unanswered, the manager's secretary said that someone would phone before the end of business yesterday 16th. Today no luck as Geraldine is unavailable and Kenny put the phone down on me. SO DO NOT GO TO WESSTVILLE as an emergency as this is the 2nd time they ignore why you are admitted and get a cardiologist in. Must be planned with him all along so milk medical aid. I refuse to fill in the hospital survey as they always cover up their shortcomings and nothing changes
0 replies
19 months ago
******* fees
I battled with Vodacom at the beginning of August regarding my contract and my airtime. After awhile that was sorted BUT not once was I told that I would be charged a migration fee. Not a peep from the many consultants that I spoke to. *********** subscribers and I cannot phone and query and be pushed from pillar to post. Very unhappy with with held info especially as a pensioner. All round my experience has been terrible.
212 replies
20 months ago
shocking customer care
Still waiting for contact from Vodacom re :my complaint. Just received an sms closing a reference number that I have never been given. The lengths they will go to in order to avoid addressing my issue is mind blowing. Absolutely shocking.
106 replies
20 months ago
shoddy customer care
I renewed my contract to start 1st August. Turned out that it was not what I had expected. Rang up and it will be rectified on 1st September. Meanwhile having spent over 2 hours being pushed from pillar to post to get my airtime that was removed when the new contract started, I am still waiting. I was promised yesterday that it would be in at midnight last night. NOT. I did not know that it would be removed-******- by Vodacom as it has never happened in 25 years with them. Imagine *****ing from a pensioner. I cannot sit on the phone for hours again. NOT impressed, Nobody seems to know how to do their job.
159 replies
21 months ago
great service eventually
I have had a problem with the Absa banking app for the past month. I put a review on here which finally got action!! Lisl and Shannon tried their very best and I commend them for their doggedness and patience. However today the IT dept. finally fixed the issue. I am so grateful. It should not have taken a month to sort. Well done.
56 replies
Review Distribution
5 Star
17 (21.794871794871796%)
4 Star
0 (0%)
3 Star
1 (1.2820512820512822%)
2 Star
6 (7.6923076923076925%)
1 Star
54 (69.23076923076923%)