KL
Kenny L
Active since Jan 2012
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
****mee
One Star is way too much! Marco Tesner is a ****mer of note! DO NOT TRUST THIS GUY! HE TAKES YOUR MONEY AND PROMISES TO DELIVER HIS SERVICES AND AFTER PAYING HIM, HE GIVES YOU EXCUSE UPON EXCUSE, DISGUSTING I SAY!
0 replies
7 months ago
Premature failure
I shouldn’t even give this brand any star. I have a Samsung 7 series tv that died after 5 years. After doing some research, findings clearly suggest that there is a fault with those tv’s. After hearing me out and 3 escalations later, Samsung refuses to take responsibility. In my home, I only have Samsung appliances, however this brand has failed me hopelessly. I will be selling all my appliances and replace them with a different brand, double door fridge included…
159 replies
10 months ago
Pathetic customer service
With regards to this company, I’ve brought to there attention that I own a Dolché Gusto coffee machine which I purchased just over a year ago. Now it is virtually impossible to get pods for this machine. After speaking to numerous consultants, I was advised that I can trade in my machine and pay R2000 for their current model. My argument is, a coffee machine which initially cost me R2000 now costs me R4000. See below email (copied and pasted) and see how they lie to people! I’ve rep**** to this very same email numerous times and they don’t even reply or acknowledge it. Dear Kenneth, Thank you for your continued engagement and for your recent follow-up regarding your concern. We understand the frustration this situation may have caused you. Please allow us to clarify that retailers, such as Checkers, independently set their own prices, including any promotional pricing. Nestlé Nespresso does not have control over these decisions. Our trade-in offer is exclusively available through our Nespresso Club Call Centre and is not affiliated with any other retailers. However, as a gesture of goodwill and to express our appreciation for your loyalty to our brands, we would like to offer you the Nespresso Vertuo Pop machine in exchange for your Dolce Gusto coffee machine. Our team will be in touch with you to coordinate the collection of your current machine and the delivery of the Nespresso Vertuo Pop machine. Please note that you must have your Dolce Gusto machine ready for collection on the agreed date. If the machine is not available at that time, this offer will lapse. Thank you once again for your understanding. Should you have any further questions or need assistance, please feel free to contact us. Kind Regards, Consumer Engagement Services Nestlé South Africa (Pty) Ltd In my understanding of this email, they are saying that they will replace my now useless machine with a model that I can actually use and get my money’s worth.
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)