AJ
Avishkar J
Active since Mar 2012
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
*********** staff
Subject: Formal Complaint: *********** Service and Rude Management – Mall of Africa Branch Dear Woolworths Customer Service Team, I am writing to express my extreme frustration regarding the appalling level of service I received at your Mall of Africa branch this afternoon, Sunday, December 28th. As a busy professional, I sacrificed my Sunday afternoon to handle what should have been a simple exchange: returning a suit and two shirts for different colors. Given that the new suit was R300 more than the original, I expected a straightforward transaction to pay the difference. Instead, I was subjected to an incredibly lengthy and poorly managed process. The following issues occurred during my visit: Technical Incompetence: Your staff members were unable to process the transaction correctly. I had to wait in the queue for an extended period while multiple attempts were made, each resulting in a wildly incorrect price being quoted to me. Lack of Managerial Support: When the situation escalated, the manager on duty was not only unhelpful but also dismissive and very rude. Wasted Time: Due to the staff’s inability to perform a basic exchange, a significant portion of my weekend was wasted. I find it unacceptable that a flagship store like Mall of Africa employs staff who lack the basic training to process a standard return and exchange, coupled with management that lacks fundamental customer service etiquette. I would like a formal explanation of why this transaction was so difficult to process and what steps will be taken to ensure other customers do not have their time wasted in this manner~. I look forward to your prompt response. Regards,
0 replies
21 months ago
Standard bank bonds
I have not been informed correctly when selling my house and settling my bond. Now I am going to be out of pocket. I am closing all my standard bank facilities and will never bank with you guys again!!!
3 replies
30 months ago
Terrible Delivery service-Be careful of Makro
I hope this email finds you well. I am writing to express my extreme dissatisfaction with the recent service I have received from Makro, which has left me in an incredibly inconvenient and frustrating situation. On 24 November, I placed an order for a fridge (Order ID: MAK5568416) with the expectation of receiving a fully functional appliance. I was contacted at 8pm on the 25th a Saturday with no prior warning that you guys were going to deliver the fridge. This was totally unacceptable as how do you expect me to be available at such an odd time. Your Whatsapp service then rescheduled a delivery with me on Tuesday 28th November. I had moved my old fridge away and had my food items ready to transfer to the new fridge. I had to leave work early as well and make special arrangements for the delivery. Your delivery staff arrived and damaged the fridge in front of me with zero care. I obviously could not accept this damaged fridge which cost a lot of money. As a direct consequence of these delivery issues, all of the food items I had stored in anticipation of a functional fridge have gone off, resulting in a significant financial loss and considerable inconvenience to my daily life. This has caused significant inconvenience and distress, as a functional refrigerator is crucial for preserving perishable items, including food. I promptly reported the issue to your customer service team many times with absolutely any assistance. I have literally wasted 100s of rand’s in airtime. You can verify this from all the multitude of calls made to your number. This lack of adherence to the revised delivery schedule has compounded the problem, leaving me without a working fridge for an extended period. I understand that unforeseen circumstances may arise, but the lack of communication and failure to fulfil the promised delivery have left me feeling frustrated and dissatisfied as a customer. I rely on the timely and efficient service from Makro, and this experience has fallen far short of my expectations. I urge you to investigate this matter urgently and take immediate action to rectify the situation. I expect a replacement fridge to be delivered at the earliest possible time, and I request compensation for the loss of food, time away from work and the inconvenience caused. Please treat this matter with the urgency it deserves, as I believe it is essential to maintain the trust and satisfaction of your customers. I appreciate your prompt attention to this issue and look forward to a swift resolution.
3 replies
31 months ago
Aircons- Beware of Game
I Purchased two aircons from Game online. I have been trying to get the Game accredited aircon installers to come out and fit them. I CANNOT get any assistance from either the stores or GAME customer care. Its shocking that such a large retailer does not have competence and procedures in place to sort this matter out. In this heat wave I have wasted my money buying these aircons and will share my experience with as many as possible.
1 reply
43 months ago
Bidvest scratch and dent waste of time and money.
Waste of time and money!! I have been a client of Bidvest scratch and dent cover for a while. I have been claim free for a long time and the first claim I had was a terrible experience. Firstly I was told to upload the docs and claim to an online portal, which I did. After a while when I was ready to take the vehicle in I was informed that a system change over was done and all my quotes, pics etc was lost. A clear lack of internal control within BIDVEST to allow this to happen. I then informed the call center that I am not willing to get quotes etc again and I will take the panel beater that I trust. I was told by the Bidvest representative that I can claim a reimbur*****t. After I paid for the repair and followed process I was denied. A complete inconsistency in explanations by the sales staff, call center reps and assessors. Futhermore I had to consistently follow up with the assessors as they did not return my calls. I do not recommend this policy at all. A complete waste of money time and effort!!!!!!!
0 replies
137 months ago
Not processing Application
I applied online for a joint home loan last week. I have passed the pre screening and was prompted to supply my supporting documents. I have been sending in my documents from the beginning of this week and have been making many calls to the call center, which has resulted in no success. <br> <br> The call center still states no documents have been uploaded. Due to this mess up I will probably lose out on the property as the time to organize the bond given to me by the developer has expired.
1 reply
137 months ago
Not allowing rewards benefits!!
I have since become a member of the CAMAF medical aid fund since the 2 February 2015. I have been trying to register with reality for the past month with no success.<br> I want to utilize this service for my gym membership and have therefore been losing money.<br> <br>
1 reply
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2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)