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shaakira A
Active since Mar 2012
2
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2 reviews18 months ago
Great customer service
Great customer service and products. I bought a phone from techexchange. Unfortunately their was a software issue. Techexchange was very responsive in helping me try to resolve the issue. They collected the phone and immediately replaced it with a new one when the issue couldn't be resolved. Excellent customer service from the team. I would definitely recommend using them.
0 replies
135 months ago
Dissapointing customer service
I've been waiting for a wifi router from vodacom for over a month. Whenever i called to find out what the status of the router was, they said that its not available yet and they would call me to tell me when its ready. If I didnt call to check up on it several times, they would not have bothered to call. They then assured me that I would receive it on the 25.02.2015 and I said that if they dont have it, they shouldnt contact me again because I was tired of waiting. I didnt hear anything from them and decided to go the store. Yolanda was yet again unavailble and I spoke to the manager. One of the consultants in the store then interupted my conversation with the manager and said that they didnt call because I said they shouldnt call me back if the router was not available at the time. It was said with an attituide that my business is not needed. The manager then told me that the router was discontinued and no longer available. So in essence, the consultants lied to me about the availability of the router. Also, they didnt have the decency to keep me updated while I couldve been looking for another router. My application is now also void since its been more than a month. Dissapointing
77 replies
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