GM
Graham M
Active since Apr 2012
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Payroll blocked erroneously
Sage have blocked access to their online payroll system for our business as they claim we have 3 unpaid invoices for monthly processing. This is NOT TRUE they have been paid by due date. Have managed to eventually contact Sage and have sent them proof of payments but they have still not opened up our payroll. Meanwhile we have been unable to process February 2026 salaries - PATHETIC SERVICE Their own accounting really sucks and this is for an accounting / payroll service provider. Really ????
106 replies
78 months ago
Drain clearing (Cape Town) - Highly recommended
Drain Unblockers were recommended to us and now I can in turn HIGHLY recommend them for clearing blocked drains. I used them to clear a sewerage man hole which was blocked by a solid mound of waste, due to lack of water. Timely arrival, very pleasant staff, quick and efficient service all at a REASONABLE price, compared to a plumber I used 9 months ago.
0 replies
96 months ago
Disclosing confidential bank balance on receipts
The other day I had reason to complement Standard Bank on their excellent service as they assisted me setting up the new banking web site. NOW I discover using the new site that the proof of payments, or payment receipts show my bank balance on it. This is confidential information which I DO NOT want to disclose to my clients when I print a proof of payment to give to them. I remember this happening a few years ago when Standard Bank did a systems upgrade but they removed the balance shortly thereafter. PLEASE remove the printing of my bank balance off receipts and payment confirmations And I DO NOT want to send automated proof of payments because it incurs extra costs and that is why I print them for clients.
106 replies
96 months ago
Excellant tele service
Just had an amazing and successful interaction with Standard Bank over the phone. I operate multiple accounts for various organisations and needed to increase my monthly limit on one. This necessitated me having to first register for the new online banking site, switch all profiles across and then to increase my limit. Speaking to various consultants they guided me through the entire process with good explanations and were so courteous at all stages, even though it took quite a while. WELL DONE to Standard Bank on your excellent service
53 replies
97 months ago
Pathetic support service
Trying to upgrade accounting software for 15% VAT rate. After waiting on the phone for 45 minutes (PATHETIC call centre) I was sent an email link to upgrade. Did this and now the registration process is stuck - saying that I have used the wrong registration code BUT THAT WAS read automatically from my system. NOW TRYING TO PHONE FOR SUPPORT - hung on for ages and they don't answer. PATHETIC - time to change to another accounting solution
159 replies
129 months ago
Illegal transfer / possible theft
Standard Bank took R 13,000 out of our business bank account for no explainable reason, nor notification and have so far refused to pay it back. This took place 3 weeks ago. <br> They admitted that it was done by one of their staff but have no explanation for it and are ignoring our requests for further information.<br> Meanwhile we have lodged a case of theft / fraud with SAPS.<br> We find this highly irregular and am concerned that we are not going to recover these funds.<br> <br>
75 replies
134 months ago
Lack of customer service
I have just visited Cape Union Mart at Cavendish to purchase a pair of boots that I have been looking for.<br> I gave up making a purchase after being in the store for about 5 minutes because I did not want to disturb the staff. There were about 7 of them. 2 were working hard (well done) and the others were standing in a group chatting and laughing amongst themselves. There were also 2 other customers who did not appear to get service either.<br> Maybe it is the new marketing system where the customer has to find a staff member and ask for service? I guess I am still old school and like to be asked if I need any assistance.
76 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
2 (28.571428571428573%)