WV
Wayne R
Active since Apr 2012
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Good morning
Good morning. I would like to compliment Dannelle of Sable Energy for excellent service. His listening skills are reflected in the accuracy of his quote, followup6and knowledge shared in our conversation and written quotes. I will definitely use his services when I am in a financial position. He even persevered by helping me to find finance. His continued follow-up with me even 3 months later, sets his exceptional service excellence apart from the lonely pack of service providers following him. Thank you Dannelle
0 replies
9 months ago
Hello Peter!? HELLO MTN
I was subjected to hate speech based on saxual orientation at MTN Joseph Lister street Roodepoort. The consultant was Ben. The branch supervisor and Gugu assured me that the matter would be attended to yesterday, September. Even Hello Peter removed my complaint without following their rules. They could not clarify why they removed my complaint and blocked my emails. This is a **violation of MTN’s customer service, anti-**************, and workplace conduct policies**, and potentially of South African law. Here’s the breakdown: --- ### **1. Harassment & Hate Speech** The consultant reportedly: * Made derogatory, religion-based comments about the customer’s ***ual orientation. * Shouted at the customer and used abusive language. This constitutes **harassment** and could amount to **hate speech** under South Africa’s **Promotion of Equality and Prevention of Unfair ************** Act (PEPUDA)**, which prohibits ************** or hate speech on the basis of ***ual orientation. --- ### **2. ************** Based on ***ual Orientation** South Africa’s Constitution explicitly protects against unfair **************, including on the grounds of *****ual orientation**. A service provider refusing to treat a customer with dignity on this basis would be in breach of: * **Section 9 of the Constitution (Equality Clause) Consumer Protection Act (CPA), which ensures fair and non-discriminatory treatment by service providers. 3. Breach of MTN’s Code of Conduct Most corporate codes of conduct (including MTN’s published ethics framework) require: * Respectful treatment of customers. * Prohibition of harassment, abuse, or ************** by staff. The consultant’s actions — shouting, making moral/religious judgments, and dismissing complaints — violate these principles. 4. Failure to Address Complaint The reviewer says management promised to follow up but “nothing has been done.” This is a service recovery failure and violates the CPA’s right to fair and timely resolution of complaints.
0 replies
103 months ago
Are Yello Mobile Thieves
I was contacted by yellow mobile for a contract phone. I was offered extras but said it was not compulsory. At final vetting stage Matthew CHelkan forced me to take techtrace. I then cancelled my application and also have an email saying so. They still collected techtrace premium. This is day light robbery
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (66.66666666666667%)