MS
Michela S
Active since May 2012
12
Reviews
0
Industries
Reviews
12 reviews81 months ago
Fedhealth Medical Scheme - Something's Fishy
I've been a member of the scheme for over a decade, currently paying over R3,000 per month for a single member and can count my claims on one hand. Upon calling them to query why my dentist's bill of +/- R1,700 was rejected, I was informed that I need to 'exhaust' my savings account before they'll pay anything. I pressed the issue requesting to know what my annual dental benefit is if I had no savings - it's R7,400 but again was told that because I have more than that amount in accumulated savings, I need to 'self-pay' out of the savings portion they hold since they are "trying to make my medical aid more affordable and it's very beneficial to me" . Surely this cannot be right and what they're doing is unethical? My understanding is that other schemes pay service providers from the annual benefit and should the limit run out, they draw from savings. I'm now exploring other schemes and will be switching as soon as I find a suitable package. They have recently acquired TopMed. To those members, please have your portfolio evaluated as you may be throwing good money away....
210 replies
84 months ago
Nightmare Service Experience
After using the group since 1994, and owning/buying two Toyota vehicles I'm now rethinking Toyota's claim to service excellence. In February, I needed to replace the water pump. Since my annual service was a few months away, I elected to do it at the same time, mentioning that I experienced an intermittent knocking sound when I turned the steering wheel, and was told that I needed to replace the steering shaft. Within the next 24 hours, I was asked to approve a verbal quote of more than R17,000.00, which I did on the understanding that I would receive a written one via e-mail. Needless to say, I'm still waiting... After six days, and after much annoyance on my part, I was informed that (a) The steering shaft needs to still be manufactured in Japan ETA unknown; (b) I don't qualify for a courtesy car, after being told I would have one the day after I'd delivered my vehicle to the service centre. I persisted harshly and was then told that I could still drive the vehicle until the part arrived. I then queried (a) why I wasn't informed of this at the onset; (b) would they give me a written undertaking that the vehicle would be safe to drive and (c) could I collect the vehicle that day if that was the case. "No, we haven't worked on your car since you dropped it off" So, another two days went by... Mid-March, Toyota South Africa called me to inquire as to whether the dealership had contacted me to book the replacement of the steering shaft, as the part had been delivered to them - they hadn't... Later that afternoon I obtained a booking. When I delivered the vehicle to the service centre again, I requested the invoice to be e-mailed to me PRIOR to collection and a driver to fetch me from OR Tambo on the day of collection, neither of which was done. Result? The car is noisier than before it went in for repairs, with added noises. There is still intermittent knocking, when steering, the ignition cuts often and tuning is certainly not optimal. The dealer principle's approach : "Let's sell you a new car"... The biggest farce is that when give a negative customer service survey, you receive an communication informing you that the service manager will be in contact - never happens!
0 replies
88 months ago
Levingers - A bad personal experience
Left my car keys on their counter and returned but the store was closed. The centre management and another tenant graciously jumped in to assist however none of the contact details on file were communicable. After much persistence, they tracked down the owner via WhatsApp who assured them that he was on his way to open the shop so that I would be able to retrieve my keys and was given my contact number. I waited from 18h09 to 19h37 and the owner was a no-show and no communication to me. Since there are no trading hours available on the shop door, and a detail which centre management do not have, or emergency numbers (one has to wonder what would happen in case of a fire...), I found myself waiting outside the shop from before 07h30 this morning, whereby a staff member arrived at approximately 8am and I was able to retrieve my keys. Shortly after, the owner arrived and I confronted him. He denied having received any communications and messages the previous evening, to which I advised him that I'd witnessed the correspondence and the fact that they had been read and responded to. At this point he got into his car, passed a sarcastic remark and drove off. Not a business I will EVER support again! PS: My understanding is that the business phone has been non-operational for a couple of months?
0 replies
92 months ago
Unprofessional and shady security company
Avoid using this company. After terminating their services 4 months ago due to the non-functional, faulty equipment installed, no action taken when logging a 'panic' call, failure to patrol our street as promised, they continue to collect on a debit order which has been stopped. They have removed all their contact details from their web page and do not respond to mails or SMS!
0 replies
98 months ago
Great Efficient Service
What an awesome experience! Prompt, efficient service provider, who kept me informed every step of the way and received delivery in record time.
0 replies
98 months ago
Excellent Online Experience
Very efficient and professional services given, in record turnaround time at an affordable price. I ordered stickers online and the whole process, from giving my requirements to the end product being dispatched took approximately 30 minutes and delivery was received within 24 hours, since they also utilize a wonderful courier.
0 replies
99 months ago
Ineffective Telkom Technicians
<p>Logged a noisy line fault mid-February. Soon thereafter, the line went dead. After two weeks, still no technician assigned or progress, so requested an escalation. Yesterday, a technician arrived, did minimal work and told me the line was clear, working and speedily signed off on the fault. Approximately 30 minutes later, I attempted to use the phone and was faced with the same noisy problem experienced before and immediately logged a repeat call-out with a Telkom Customer Care Consultant, who verified that she could hear the noise. Today, the phone is completely dead, again! I have taken the brand new apparatus for testing and it tests fine along with spare units, so clearly the problem lies with inefficient technical staff? Now, how long is this going to take, since I am back at the bottom of the pile?</p>
158 replies
106 months ago
SAGE Pay Unauthorised Debit
<p>Further to my review earlier today, I have just logged into my bank and lo and behold, Sage Pay have debited my account without my authorisation. The consultant I called about this told me she'll "escalate my query" since it is not her department and the turnaround time is 2 business days. The automated response from registrations, which I'm told are responsible for resolving this (?) implies that they are too busy to attend to this due to the "time of year"... However, they seem to have plenty time to take money which is not due to them!</p>
61 replies
106 months ago
Billing No Longer Applicable
<p>The company elected to no longer use Pastel Payroll, hence did not renew the license this year. After unsubscribing to the SAGE email list, I was sent a statement with 4 promptly created invoices. I have sent various emails to the addresses provided explaining the situation and requesting credit notes. I have receipts that the correspondence is being read, but only get another billing invoice. I have called to attempt to resolve this telephonically and have been transferred to the training department, the technical support team and was told by the finance department that it's not for them to deal with, I need to speak to registrations. The telephone numbers I was given me either do not exist or remain unanswered. So, I have wasted an hour depleting my airtime with no results. Any suggestions? </p>
61 replies
110 months ago
Smoothe Move
<p>Thank you so much Doug, Eddie and the rest to the team for making my move stress-free. Professional, on time, svelte and efficient. See you for the next one soon</p>
0 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)