IT
Imperial Toyota
Unclaimed Business
IT
Imperial Toyota
Unclaimed Business
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePK
Paul K
1 reviews | Active since Jan 2020
5 Mar 2025, 15:03
day light *******
Two years ago i took my car im for a service at one of your branches they took my entire engine out i waited for 4 months for my car back and when i got it back took it for a drive and i got a bearing knock they tock into to they people and blamed it on the car but when i took it there was nothing wrong it had fuel and a knew battery the day o had to pick it up they made me buy fuel and a knew better toyota okavango i had to pay 80 000 to replace it and until this day i am paying for that loan
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Paul K
1 reviews | Active since Jan 2020
5 Mar 2025, 15:03
day light *******
Two years ago i took my car im for a service at one of your branches they took my entire engine out i waited for 4 months for my car back and when i got it back took it for a drive and i got a bearing knock they tock into to they people and blamed it on the car but when i took it there was nothing wrong it had fuel and a knew battery the day o had to pick it up they made me buy fuel and a knew better toyota okavango i had to pay 80 000 to replace it and until this day i am paying for that loan
0
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Paul K
1 reviews | Active since Jan 2020
24 Jul 2024, 13:13
bad experience
Dating 2 years ago i tookk my toyta 86 for a service at toyta okavango it was a very traumatic experience. it was in there work shop for over 4 months never have i experienced a service that ever toke so long. I started pushing and pushing to see my car the motor was standing in the work shop amd my car was in the yard it was a painful sight to see eventually they told me tht did a rocoil campaign on my vehicle with out my knowledge but they said its free toyota south africa pays for it . eventually i got my car back after waiting nearly 5 months and i drove it to town parked it when i got back to my car and trued to start it . It wouldn’t start so called thowtruck and the next day called toyota they came to get my car at my house a few days later they said it was a bearing knock and they cleaned up the motor so when we tried to trace what caused it nothing.I had to take a loan out of 80 000 rand to get a second motor and toyota didnt do anything just washed they hands and walked away no compensation for having my car there for 5 months for a service i was with no car .
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Paul K
1 reviews | Active since Jan 2020
24 Jul 2024, 13:13
bad experience
Dating 2 years ago i tookk my toyta 86 for a service at toyta okavango it was a very traumatic experience. it was in there work shop for over 4 months never have i experienced a service that ever toke so long. I started pushing and pushing to see my car the motor was standing in the work shop amd my car was in the yard it was a painful sight to see eventually they told me tht did a rocoil campaign on my vehicle with out my knowledge but they said its free toyota south africa pays for it . eventually i got my car back after waiting nearly 5 months and i drove it to town parked it when i got back to my car and trued to start it . It wouldn’t start so called thowtruck and the next day called toyota they came to get my car at my house a few days later they said it was a bearing knock and they cleaned up the motor so when we tried to trace what caused it nothing.I had to take a loan out of 80 000 rand to get a second motor and toyota didnt do anything just washed they hands and walked away no compensation for having my car there for 5 months for a service i was with no car .
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Anonymous
1 reviews | Active since Jan 2020
12 Jan 2024, 13:07
Broken Gearbox within 1 year of purchasing a brandnew Fortuner
We took ownership of a brand-new Toyota Fortuner in January 2023. On 29 November 2023 I picked up family from the airport. On our way back home at around 17:30 the steering wheel started to shake when driving above 100km per hour on the highway. When I left the R300 highway, the car lost all power and could not drive anymore. We were stranded next to the road and had the vehicle towed to Toyota Cape Gate, the dealership where we bought the car. We were without a car for a week at which time there was still no progress on what was wrong with the car and by when it would be fixed. After numerous visits and calls with the dealership, they agreed to give us a loan car. A Toyota Vitz was given to us on loan. This is not a similar car than the one we bought, which had numerous very negative impacts on our family holiday. On 14 December we were told the transmission was removed and sent into the line for strip and assessment on the 12th, they were awaiting the report on what was wrong. By 20 December no report was received. After we became upset and asked for the matter to be escalated, we were informed that the torque converter and valve body needs to be replaced. They were going to order the parts needed for repair. On 28 December we asked for feedback and were told the parts were on order for repair, no ETA available. On 4 January we again had to ask for feedback. We were told parts have arrived, but the Solenoid was on back order with ETA of 23 January 2024. Late Friday afternoon (5 January) we were informed that the new ETA for the part’s arrival was now 2 May 2024. What you need to understand is that this is a NEW vehicle that broke within 1 year of purchase. Toyota needs to own up to their guarantee and brand promise. We should not have to follow up constantly and we should be adequately accommodated given the circumstances. On 5 January we were promised that we could return the Vitz for a loan Fortuner until my car is fixed. This has to date not happened, there are lots of excuses. The owner of the dealership has not been in contact with us, although we have on numerous occasions requested to talk to him directly. The service manager has tried to be of some assistance, but the matter seems to be above his jurisdiction, and we need intervention. What is Toyota South Africa going to do to resolve the matter as urgently as possible?
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Anonymous
1 reviews | Active since Jan 2020
12 Jan 2024, 13:07
Broken Gearbox within 1 year of purchasing a brandnew Fortuner
We took ownership of a brand-new Toyota Fortuner in January 2023. On 29 November 2023 I picked up family from the airport. On our way back home at around 17:30 the steering wheel started to shake when driving above 100km per hour on the highway. When I left the R300 highway, the car lost all power and could not drive anymore. We were stranded next to the road and had the vehicle towed to Toyota Cape Gate, the dealership where we bought the car. We were without a car for a week at which time there was still no progress on what was wrong with the car and by when it would be fixed. After numerous visits and calls with the dealership, they agreed to give us a loan car. A Toyota Vitz was given to us on loan. This is not a similar car than the one we bought, which had numerous very negative impacts on our family holiday. On 14 December we were told the transmission was removed and sent into the line for strip and assessment on the 12th, they were awaiting the report on what was wrong. By 20 December no report was received. After we became upset and asked for the matter to be escalated, we were informed that the torque converter and valve body needs to be replaced. They were going to order the parts needed for repair. On 28 December we asked for feedback and were told the parts were on order for repair, no ETA available. On 4 January we again had to ask for feedback. We were told parts have arrived, but the Solenoid was on back order with ETA of 23 January 2024. Late Friday afternoon (5 January) we were informed that the new ETA for the part’s arrival was now 2 May 2024. What you need to understand is that this is a NEW vehicle that broke within 1 year of purchase. Toyota needs to own up to their guarantee and brand promise. We should not have to follow up constantly and we should be adequately accommodated given the circumstances. On 5 January we were promised that we could return the Vitz for a loan Fortuner until my car is fixed. This has to date not happened, there are lots of excuses. The owner of the dealership has not been in contact with us, although we have on numerous occasions requested to talk to him directly. The service manager has tried to be of some assistance, but the matter seems to be above his jurisdiction, and we need intervention. What is Toyota South Africa going to do to resolve the matter as urgently as possible?
0
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Nicole W
1 reviews | Active since Jan 2020
30 Jan 2023, 13:41
Brand new Toyota Corolla cross in for repairs after 6000kms
Bought a brand new Toyota Corolla cross and 6000kms in I need to replace all of the shocks with a waiting period for parts of 1 week. This is pathetic service. I am not a happy client.
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Nicole W
1 reviews | Active since Jan 2020
30 Jan 2023, 13:41
Brand new Toyota Corolla cross in for repairs after 6000kms
Bought a brand new Toyota Corolla cross and 6000kms in I need to replace all of the shocks with a waiting period for parts of 1 week. This is pathetic service. I am not a happy client.
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Motlalekgomo T
1 reviews | Active since Jan 2020
11 Jan 2023, 13:01
Southern Toyota Trade Route Mall , Bad service.
I am disappointed with the 100 000 kilometers service I received from Southern Toyota at Trade Route Mall. Been taking the car then since 2020. Had excellent car servicing assisted by a guy named Sticks, he knew his job and how to keep the clients happy. However, with the 100 000 kilometers, from the 04th of January to the 11th January, been struggling and I am not happy with the new person (Fareen) who was assisting, as even today do not have my car with me. Below is how things unfolded • Firstly, called to book the car in and was given a date of the 4th. On the 4th took the car in, she asked that we wait so to confirm which serving plan I am on. I informed her I am with Toyota (as I have an extended plan with them) • Later on, she called, and informed that the car clutch kit is going to give in, in no time so she advices that we change it, and the cost will be 14 500 and something. I told her I do not have that kind of cash and I was on a Toyota servicing plan, don’t they supposed to cover that. • She informed that she will have to give them another call to confirm if they will cover this. As on the 4th they only quoted for the service. Then as soon as she has confirmation she will call to arrange when can the car be brought in. • On the same day around 17:00, she called and informed that Toyota servicing have confirmed, and they will be paying for the clutch kit replacement. They will need 3 days with the car, so it can be brought in on Monday so to get it back on Wednesday. • Tuesday passed, no call from their end. On Wednesday I call in around 12:50, to be transferred from pillar to post before being assisted. Fareen casually informs that she called on Tuesday and could not get hold of me. The car clutch kit replacement is completed. However, Toyota servicing is refusing to make the payment because I have skipped my 70 000 kilometers servicing. • I asked her to check the servicing book, as I never missed any service, as they would also send smeses to inform and remind about car servicing. And on my end, I am too cautious to miss any service. She informed me that she will check the book and call back. • 20 minutes passed without a call from her end. I called in again, referring her by name to the Receptionist. It was only then she went to the car and checked, then said she will have to show the book with her Manager and she will call me. • After their hours investigations, on a 10 page book, Fareen calls and informs that I can come and collect the car. Nothing about 70 000 kilometres servicing being missed as this was what was being investigated. It was never missed from the beginning. Or how I will be collected as my car is with them, maybe I meant to fly there…. • I am told they are no drivers available; they only have collections of customers in Lenasia only. No respect to customers or their time. • I literally lost it, and I am sad because it was with personnel and not their ****** Manager. One person can not do all jobs, and this is the case with Fareen. • I am waiting to be collected whenever that is and pray to God that I get that Manager, I need to offload honestly this is bad poor service, they stress customers out for no reason and no apology to accompany their incapabilities and messing your time and plans for the day. My questions 1. When a customer calls for servicing a car, giving car registration and their details, is it not then that the personnel assisting should confirm the servicing plan and ask direct questions to the servicing plan of what they cover and what are the claws? 2. Fareen informed that Toyota servicing plan has confirmed that they will pay for the replacement of the clutch kit. However, today after I called not the other way around, she is coming back to inform that they car is done, but the servicing plan is refusing to make the payment. What the hell did she confirm with the servicing plan to begin with? 3. Lastly, who is supposed to be calling to keep the client updated of their car? As with Southern Toyota , I have been there one calling and not them. Why was I not given a call this morning to be informed that the car is ready for collection and ”their story of 70 000 kilometers service being skipped and servicing plan refusing to pay” 4. Was all of the above not supposed to have been checked, before I was informed that Toyota servicing plan has CONFIRMED that they will handle the clutch kit replacement? 5. What annoys me is now I must wait, for them to investigate something that they were supposed to have investigated before giving ****** CONFIRMATIONS. 6. If you are Short staffed, why don’t you hire more people to assist as is clear that one person handling Servicing Department is not an option? Guys please be warned, go anywhere for your Toyota car servicing but not Southern Toyota Trade Route Mall. Reliable people are gone, the unit is left with overloaded incapable people like Fareen.
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Motlalekgomo T
1 reviews | Active since Jan 2020
11 Jan 2023, 13:01
Southern Toyota Trade Route Mall , Bad service.
I am disappointed with the 100 000 kilometers service I received from Southern Toyota at Trade Route Mall. Been taking the car then since 2020. Had excellent car servicing assisted by a guy named Sticks, he knew his job and how to keep the clients happy. However, with the 100 000 kilometers, from the 04th of January to the 11th January, been struggling and I am not happy with the new person (Fareen) who was assisting, as even today do not have my car with me. Below is how things unfolded • Firstly, called to book the car in and was given a date of the 4th. On the 4th took the car in, she asked that we wait so to confirm which serving plan I am on. I informed her I am with Toyota (as I have an extended plan with them) • Later on, she called, and informed that the car clutch kit is going to give in, in no time so she advices that we change it, and the cost will be 14 500 and something. I told her I do not have that kind of cash and I was on a Toyota servicing plan, don’t they supposed to cover that. • She informed that she will have to give them another call to confirm if they will cover this. As on the 4th they only quoted for the service. Then as soon as she has confirmation she will call to arrange when can the car be brought in. • On the same day around 17:00, she called and informed that Toyota servicing have confirmed, and they will be paying for the clutch kit replacement. They will need 3 days with the car, so it can be brought in on Monday so to get it back on Wednesday. • Tuesday passed, no call from their end. On Wednesday I call in around 12:50, to be transferred from pillar to post before being assisted. Fareen casually informs that she called on Tuesday and could not get hold of me. The car clutch kit replacement is completed. However, Toyota servicing is refusing to make the payment because I have skipped my 70 000 kilometers servicing. • I asked her to check the servicing book, as I never missed any service, as they would also send smeses to inform and remind about car servicing. And on my end, I am too cautious to miss any service. She informed me that she will check the book and call back. • 20 minutes passed without a call from her end. I called in again, referring her by name to the Receptionist. It was only then she went to the car and checked, then said she will have to show the book with her Manager and she will call me. • After their hours investigations, on a 10 page book, Fareen calls and informs that I can come and collect the car. Nothing about 70 000 kilometres servicing being missed as this was what was being investigated. It was never missed from the beginning. Or how I will be collected as my car is with them, maybe I meant to fly there…. • I am told they are no drivers available; they only have collections of customers in Lenasia only. No respect to customers or their time. • I literally lost it, and I am sad because it was with personnel and not their ****** Manager. One person can not do all jobs, and this is the case with Fareen. • I am waiting to be collected whenever that is and pray to God that I get that Manager, I need to offload honestly this is bad poor service, they stress customers out for no reason and no apology to accompany their incapabilities and messing your time and plans for the day. My questions 1. When a customer calls for servicing a car, giving car registration and their details, is it not then that the personnel assisting should confirm the servicing plan and ask direct questions to the servicing plan of what they cover and what are the claws? 2. Fareen informed that Toyota servicing plan has confirmed that they will pay for the replacement of the clutch kit. However, today after I called not the other way around, she is coming back to inform that they car is done, but the servicing plan is refusing to make the payment. What the hell did she confirm with the servicing plan to begin with? 3. Lastly, who is supposed to be calling to keep the client updated of their car? As with Southern Toyota , I have been there one calling and not them. Why was I not given a call this morning to be informed that the car is ready for collection and ”their story of 70 000 kilometers service being skipped and servicing plan refusing to pay” 4. Was all of the above not supposed to have been checked, before I was informed that Toyota servicing plan has CONFIRMED that they will handle the clutch kit replacement? 5. What annoys me is now I must wait, for them to investigate something that they were supposed to have investigated before giving ****** CONFIRMATIONS. 6. If you are Short staffed, why don’t you hire more people to assist as is clear that one person handling Servicing Department is not an option? Guys please be warned, go anywhere for your Toyota car servicing but not Southern Toyota Trade Route Mall. Reliable people are gone, the unit is left with overloaded incapable people like Fareen.
0
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derena A
1 reviews | Active since Jan 2020
8 Jun 2022, 07:38
BAD SERVICE
Good day As a loyal Toyota customer I feel that I have been unfairly treated by the staff at Edwin Swales Toyota. Firstly I wanted to by a Fortuner from Nissan Umhlanga and Donovan Govender the sales consultant was rude and just wanted to sell us a vehicle he went as far as to showing up at my house and basically trying to force us to buy a vehicle from him. He then ordered a vehicle from Joburg without us asking him to and than he asked us to give him our log book for our trade in vehicle or he would get fired.. He than said when the vehicle comes we can test drive it and if we not happy that's fine. We did not want him to lose his job so we agreed ...When we told him that we do not want the vehicle he got upset and was very abrupt, he also failed to tell us that he had lost our log book until I asked him to return it.. He blocked us on his phone and I had to contact his manager.. Donovan told us that they will not sell us vehicle in future and we are not welcome. Previously to this we bought an Isuzu from the company and for a few months Donovan did not give us the needed paperwork. He than accused my mum of lying and having the paper work. Ofcourse we did not have it so we asked for someone to go to his office and ask him and it was there just dumped on the side of his table. I mean really its alot of money that we spent and this was unacceptable. We than processed to go to Toyota Edwin Swales to purchase our Fortuner and met our sales consultant Selvin, he lied about the vehicle not being made in black, he also promised us all the extras which we paid for and took around 6 months to get. I had to continuously phone for the company to basically do there job .I was then told selvin had left. And it was implied that he left because he was a bad person and did something wrong. Jacque the new manager was really nice at first but later on I realized how insolent he is, he is just a horrible person .. We than discovered that underneath the seats the bars were rusted...I had phoned Toyota SA and they as well eventually were no help... It took them months to sort out he seats and the new seats as well were rusted underneath.. Jacque had promised to change the whole seat yet he had only changed the bottom the second time . Jacque had also promised to get me matt black bonnet cover yet he denied that...Its so unfair that I bought I brand new vehicle and had to go through this and also get my seats changed twice... they also took for ever to do that... When I took my vehicle in the second time I was verbally harassed by Spike and Jacque and was embarrassed and rudely spoken to... They have no customer respect...My van also needed to be sprayed with a protection cover and was not done until recently and the van is already a year old.. I purchased a boot cover and bonnet cover which took more than 4 months to get..Now the handles on the vehicle are corroding. Is this really what TOYOTA is about???? Robbing innocent people.. No one cares about the after service..
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derena A
1 reviews | Active since Jan 2020
8 Jun 2022, 07:38
BAD SERVICE
Good day As a loyal Toyota customer I feel that I have been unfairly treated by the staff at Edwin Swales Toyota. Firstly I wanted to by a Fortuner from Nissan Umhlanga and Donovan Govender the sales consultant was rude and just wanted to sell us a vehicle he went as far as to showing up at my house and basically trying to force us to buy a vehicle from him. He then ordered a vehicle from Joburg without us asking him to and than he asked us to give him our log book for our trade in vehicle or he would get fired.. He than said when the vehicle comes we can test drive it and if we not happy that's fine. We did not want him to lose his job so we agreed ...When we told him that we do not want the vehicle he got upset and was very abrupt, he also failed to tell us that he had lost our log book until I asked him to return it.. He blocked us on his phone and I had to contact his manager.. Donovan told us that they will not sell us vehicle in future and we are not welcome. Previously to this we bought an Isuzu from the company and for a few months Donovan did not give us the needed paperwork. He than accused my mum of lying and having the paper work. Ofcourse we did not have it so we asked for someone to go to his office and ask him and it was there just dumped on the side of his table. I mean really its alot of money that we spent and this was unacceptable. We than processed to go to Toyota Edwin Swales to purchase our Fortuner and met our sales consultant Selvin, he lied about the vehicle not being made in black, he also promised us all the extras which we paid for and took around 6 months to get. I had to continuously phone for the company to basically do there job .I was then told selvin had left. And it was implied that he left because he was a bad person and did something wrong. Jacque the new manager was really nice at first but later on I realized how insolent he is, he is just a horrible person .. We than discovered that underneath the seats the bars were rusted...I had phoned Toyota SA and they as well eventually were no help... It took them months to sort out he seats and the new seats as well were rusted underneath.. Jacque had promised to change the whole seat yet he had only changed the bottom the second time . Jacque had also promised to get me matt black bonnet cover yet he denied that...Its so unfair that I bought I brand new vehicle and had to go through this and also get my seats changed twice... they also took for ever to do that... When I took my vehicle in the second time I was verbally harassed by Spike and Jacque and was embarrassed and rudely spoken to... They have no customer respect...My van also needed to be sprayed with a protection cover and was not done until recently and the van is already a year old.. I purchased a boot cover and bonnet cover which took more than 4 months to get..Now the handles on the vehicle are corroding. Is this really what TOYOTA is about???? Robbing innocent people.. No one cares about the after service..
0
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Rene B
1 reviews | Active since Jan 2020
16 May 2022, 12:35
Incompetent
I signed an extended warrantee document, they implemented it immediately in stead of waiting for the factory warranty to expire. Now I have a car I am still paying off, but cant drive it. They are incompetent!!!!! Just quickly sign your contract for an extended warranty...... And they refuse to take responsibility. Way to go, will publicly make this known.
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Rene B
1 reviews | Active since Jan 2020
16 May 2022, 12:35
Incompetent
I signed an extended warrantee document, they implemented it immediately in stead of waiting for the factory warranty to expire. Now I have a car I am still paying off, but cant drive it. They are incompetent!!!!! Just quickly sign your contract for an extended warranty...... And they refuse to take responsibility. Way to go, will publicly make this known.
0
Replies (0)BM
Bushy M
1 reviews | Active since Jan 2020
30 Apr 2022, 10:27
Terrible
I recently purchased a vehicle and it was faulty now the car hasn’t been fixed its been 3 months, I requested that you guys terminate our contract due to this absurd situation and you guys are refusing. I don’t want your car anymore I want a TERMINATION
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Bushy M
1 reviews | Active since Jan 2020
30 Apr 2022, 10:27
Terrible
I recently purchased a vehicle and it was faulty now the car hasn’t been fixed its been 3 months, I requested that you guys terminate our contract due to this absurd situation and you guys are refusing. I don’t want your car anymore I want a TERMINATION
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