MT
Motlalekgomo T
Active since Jan 2023
4
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4 reviews33 months ago
Rude customer care staff of a ****mer MTN South Africa
To be annoyed is an understatement, I had been on an MTN router contract and the contract is ending ended on the 23rd July 2024. My data always gets put in on the 12th July. On the 11th of July I called on and asked for my contract to be cancelled. As i am now with another service provider based on high spendings of data on MTN as the data would not last me. They guy who was assisting me had technical glitches with his system and asked that he will sort it out and I will get an sms. Around the 19 received an sms informing me that I am now liable to pay 600 and something and it will be deducted. I was paying 283 and I asked for the contract to be canceled why the money had increased when the contract was canceled. I called in today and some lady by the name if Evelyn in the cancelation department said the cancellation of the contracf was added on the 12th July and not the 11th. And it was cancelled and added on month to month hence the new tarrifs. I informed Evelyn that all.i needed and asked for was to get the contract canceled as I am.with another service.provider and not using the router at all even the data added on it is still the same. I do not mind paying the ****** 283 again for this month but I am not willing to pay a month to month basis that I never agreed on. As what that guy told.me was that I can keep the router and whenever I may want to use it I can call in then they will set it up.for month to month. However, calling in today things were different and now from Evelyn was.liable for month to month increased payment and uf I did not pay it was going to be taken to their legal team. I asked.for the recording of the 11th. She transferred me to a department that supposed to be dealing with. However, the lady I spoke without even getting what I was saying and that I needed the recording to be retrieve of the 11th of July, she said my contract was not cancelled she will transfer me to cancelations department. I became so frustrated with all of this being passed on, but I said is fine . Guess what I was on the line holding then the call went dead. Can someone who is there to work and know what they're doing do assistbso that my contract is canceled. I do not need any month to month deals I want to not have mtn as a service provider anymore. I also.need mynrecording of the 11th please and of today the 24th July 2023. As I came realize that MTN customer service personnel are full of themselves and.lie all the time. Don't ever fall in a trap of month to month and you can reuse when you want. As now here I am liable for something else that what I called on the 11th wanting which was a cancelation and nothing much.
0 replies
37 months ago
Vodacom is a **** with their untrained, ************* staff.
Vodacom is a **** with their untrained, ************* staff. I am so dissatisfied with the service received from Vodacom. I am not one to take contracts, as I normally buy my gadgets cash as I do not want additional stresses. However, this time because times are tough, did not have the cash to buy. As a result, I ended up taking a contract with Vodacom, as I was only going to pay 424.99 and this was for 2 cell phones and seems like a great deal. This was on the 23rd of October 2022. On the 14th of February, I received a call from one of the Consultants/ Salespeople. She informed me that, I will be getting more data and airtime and will be paying only 350 monthly, and this will start on the 01st of April. I was so excited believing that my instalment will be reduced, and I will be getting more data and airtime. Guess what come the 31st March 2023, I get deducted R862. 98 which is R437,99 EXTRA from the initial contract agreement. I stepped back a bit and asked myself did I hear correctly or the lady I spoke to said 350 extra will be added on my monthly instalment. Even if it was like this, the amount that I was supposed to pay was R774.99 not 862.98 so I did not understand where the additional fees were coming from as I was expecting to pay R350 only. I then reversed the payment and called the customer service. I informed the lady I spoke with about the issue at hand and she said the bill increased because of the additional minutes and data that I was called about on the 14th of February. I did not hesitate, and I told her that I reversed the debit that was done because that is not what I had agreed on, when I was called. There was no mention of additional fees being paid was supposed to get a reduced fee monthly with the top ups, according to the call received on the 14th. I then asked her for the recording of the call to be reviewed and I also be contacted to listen to it as I know what I had agreed on and what was happening was not the agreement. She informed me that she has logged a ticket and I will be contacted. I also asked her to reinstate my initial contract benefits and remove the new ones. She agreed that all these was done. Guess what , 5 days later , which is today, I call as I did not receive any call. To be informed by the Consultant(Thembisa/Thembiswa) that assisted me that the is no logged query on the system. The only thing that was done was to reinstate the initial contract. So this means not did I get ****med once by the lady of the 14th selling wrong things and give incorrect information. The second consultant called on the 31st **** to me when they informed, they had logged a query on my behalf. As there was no query on the system. The call took 20 minutes, with holding at some points. However, Thembisa informed that she has logged a query for me, and I will receive an sms with the reference number. I received the sms while speaking with her and confirmed it to her. She informed that I will be contacted in the next 7 days. I am so going to wait and when they do call. However, I am shocked, and I cannot just believe the experience I had of being **** to and also dealing with a consultant who did not know their story, how do you sell a product you do not know and end up not sharing the information you supposed to with the client, but actually put together your own script to lure the clients in taking deals thinking is actual a less money befit to them. Lastly, the lack of communication between Vodacom and their clients, if someone has sold you something some follow up paperwork or email should be sent so that the party taking the deal can know , what are the implications for them when it comes to the fees they are paying, and this was not done. If you have a contract, make payment manually, don’t agree to anything on the phone without writing. As it is a proven fact Vodacom staff are ****s and ******* and would do anything and say anything to get a sale even if is LYING to the client.
106 replies
40 months ago
Southern Toyota Trade Route Mall , Bad service.
I am disappointed with the 100 000 kilometers service I received from Southern Toyota at Trade Route Mall. Been taking the car then since 2020. Had excellent car servicing assisted by a guy named Sticks, he knew his job and how to keep the clients happy. However, with the 100 000 kilometers, from the 04th of January to the 11th January, been struggling and I am not happy with the new person (Fareen) who was assisting, as even today do not have my car with me. Below is how things unfolded • Firstly, called to book the car in and was given a date of the 4th. On the 4th took the car in, she asked that we wait so to confirm which serving plan I am on. I informed her I am with Toyota (as I have an extended plan with them) • Later on, she called, and informed that the car clutch kit is going to give in, in no time so she advices that we change it, and the cost will be 14 500 and something. I told her I do not have that kind of cash and I was on a Toyota servicing plan, don’t they supposed to cover that. • She informed that she will have to give them another call to confirm if they will cover this. As on the 4th they only quoted for the service. Then as soon as she has confirmation she will call to arrange when can the car be brought in. • On the same day around 17:00, she called and informed that Toyota servicing have confirmed, and they will be paying for the clutch kit replacement. They will need 3 days with the car, so it can be brought in on Monday so to get it back on Wednesday. • Tuesday passed, no call from their end. On Wednesday I call in around 12:50, to be transferred from pillar to post before being assisted. Fareen casually informs that she called on Tuesday and could not get hold of me. The car clutch kit replacement is completed. However, Toyota servicing is refusing to make the payment because I have skipped my 70 000 kilometers servicing. • I asked her to check the servicing book, as I never missed any service, as they would also send smeses to inform and remind about car servicing. And on my end, I am too cautious to miss any service. She informed me that she will check the book and call back. • 20 minutes passed without a call from her end. I called in again, referring her by name to the Receptionist. It was only then she went to the car and checked, then said she will have to show the book with her Manager and she will call me. • After their hours investigations, on a 10 page book, Fareen calls and informs that I can come and collect the car. Nothing about 70 000 kilometres servicing being missed as this was what was being investigated. It was never missed from the beginning. Or how I will be collected as my car is with them, maybe I meant to fly there…. • I am told they are no drivers available; they only have collections of customers in Lenasia only. No respect to customers or their time. • I literally lost it, and I am sad because it was with personnel and not their ****** Manager. One person can not do all jobs, and this is the case with Fareen. • I am waiting to be collected whenever that is and pray to God that I get that Manager, I need to offload honestly this is bad poor service, they stress customers out for no reason and no apology to accompany their incapabilities and messing your time and plans for the day. My questions 1. When a customer calls for servicing a car, giving car registration and their details, is it not then that the personnel assisting should confirm the servicing plan and ask direct questions to the servicing plan of what they cover and what are the claws? 2. Fareen informed that Toyota servicing plan has confirmed that they will pay for the replacement of the clutch kit. However, today after I called not the other way around, she is coming back to inform that they car is done, but the servicing plan is refusing to make the payment. What the hell did she confirm with the servicing plan to begin with? 3. Lastly, who is supposed to be calling to keep the client updated of their car? As with Southern Toyota , I have been there one calling and not them. Why was I not given a call this morning to be informed that the car is ready for collection and ”their story of 70 000 kilometers service being skipped and servicing plan refusing to pay” 4. Was all of the above not supposed to have been checked, before I was informed that Toyota servicing plan has CONFIRMED that they will handle the clutch kit replacement? 5. What annoys me is now I must wait, for them to investigate something that they were supposed to have investigated before giving ****** CONFIRMATIONS. 6. If you are Short staffed, why don’t you hire more people to assist as is clear that one person handling Servicing Department is not an option? Guys please be warned, go anywhere for your Toyota car servicing but not Southern Toyota Trade Route Mall. Reliable people are gone, the unit is left with overloaded incapable people like Fareen.
0 replies
40 months ago
Southern Toyota Trade Route Mall, Bad experience.
I am disappointed with the 100 000 kilometers service I received from Southern Toyota at Trade Route Mall. Been taking the car then since 2020. Had excellent car servicing assisted by a guy named Sticks, he knew his job and how to keep the clients happy. However, with the 100 000 kilometers, from the 04th of January to the 11th January, been struggling and I am not happy with the new person (Fareen) who was assisting, as even today do not have my car with me. Below is how things unfolded • Firstly, called to book the car in and was given a date of the 4th. On the 4th took the car in, she asked that we wait so to confirm which serving plan I am on. I informed her I am with Toyota (as I have an extended plan with them) • Later on, she called, and informed that the car clutch kit is going to give in, in no time so she advices that we change it, and the cost will be 14 500 and something. I told her I do not have that kind of cash and I was on a Toyota servicing plan, don’t they supposed to cover that. • She informed that she will have to give them another call to confirm if they will cover this. As on the 4th they only quoted for the service. Then as soon as she has confirmation she will call to arrange when can the car be brought in. •On the same day around 17:00, she called and informed that Toyota servicing have confirmed, and they will be paying for the clutch kit replacement. They will need 3 days with the car, so it can be brought in on Monday so to get it back on Wednesday. • Tuesday passed, no call from their end. On Wednesday I call in around 12:50, to be transferred from pillar to post before being assisted. Fareen casually informs that she called on Tuesday and could not get hold of me. The car clutch kit replacement is completed. However, Toyota servicing is refusing to make the payment because I have skipped my 70 000 kilometers servicing. • I asked her to check the servicing book, as I never missed any service, as they would also send smeses to inform and remind about car servicing. And on my end, I am too cautious to miss any service. She informed me that she will check the book and call back. • 20 minutes passed without a call from her end. I called in again, referring her by name to the Receptionist. It was only then she went to the car and checked, then said she will have to show the book with her Manager and she will call me. • After their hours investigations, on a 10 page book, Fareen calls and informs that I can come and collect the car. Nothing about 70 000 kilometres servicing being missed, as this was what was being investigated. They did not find anything as it was never missed from the beginning. Or how I will be collected as my car is with them, maybe I meant to fly there…. • I am told they are no drivers available; they only have collections of customers in Lenasia only. No respect to customers or their time. • I literally lost it, and I am sad because it was with personnel and not their ****** Manager. One person cannot do all jobs, and this is the case with Fareen and drivers at Southern Toyota. • I am waiting to be collected whenever that is and pray to God that I get that Manager, I need to offload, honestly this is poor service, they stress customers out for no reason and no apology to accompany their incapability's and messing your time and plans for the day. My questions 1. When a customer calls for servicing a car, giving car registration and their details, is it not then that the personnel assisting should confirm the servicing plan and ask direct questions to the servicing plan of what they cover and what are the claws? 2. Fareen informed that Toyota servicing plan has confirmed that they will pay for the replacement of the clutch kit. However, today after I called not the other way around, she is coming back to inform that they car is done, but the servicing plan is refusing to make the payment. What the hell did she confirm with the servicing plan to begin with? 3. Lastly, who is supposed to be calling to keep the client updated of their car? As with Southern Toyota , I have been there one calling and not them. Why was I not given a call this morning to be informed that the car is ready for collection and ”their story of 70 000 kilometers service being skipped and servicing plan refusing to pay” 4. Was all of the above not supposed to have been checked, before I was informed that Toyota servicing plan has CONFIRMED that they will handle the clutch kit replacement? 5. What annoys me is now I must wait, for them to investigate something that they were supposed to have investigated before giving ****** CONFIRMATIONS. 6. If you are Short staffed, why don’t you hire more people to assist as is clear that one person handling Servicing Department is not an option? Guys please be warned, go anwhere for your Toyota car servicing but not Southern Toyota Trade Route Mall. Reliable people are gone, the unit is left with overloaded incapable people like Fareen.
0 replies
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