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derena A
Active since Jun 2022
3
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Reviews
3 reviews47 months ago
HORRIBLE SERVICE
Good day As a loyal Toyota customer I feel that I have been unfairly treated by the staff at Edwin Swales Toyota. Firstly I wanted to by a Fortuner from Nissan Umhlanga and Donovan Govender the sales consultant was rude and just wanted to sell us a vehicle he went as far as to showing up at my house and basically trying to force us to buy a vehicle from him. He then ordered a vehicle from Joburg without us asking him to and than he asked us to give him our log book for our trade in vehicle or he would get fired.. He than said when the vehicle comes we can test drive it and if we not happy that's fine. We did not want him to lose his job so we agreed ...When we told him that we do not want the vehicle he got upset and was very abrupt, he also failed to tell us that he had lost our log book until I asked him to return it.. He blocked us on his phone and I had to contact his manager.. Donovan told us that they will not sell us vehicle in future and we are not welcome. Previously to this we bought an Isuzu from the company and for a few months Donovan did not give us the needed paperwork. He than accused my mum of lying and having the paper work. Ofcourse we did not have it so we asked for someone to go to his office and ask him and it was there just dumped on the side of his table. I mean really its alot of money that we spent and this was unacceptable. We than processed to go to Toyota Edwin Swales to purchase our Fortuner and met our sales consultant Selvin, he lied about the vehicle not being made in black, he also promised us all the extras which we paid for and took around 6 months to get. I had to continuously phone for the company to basically do there job .I was then told selvin had left. And it was implied that he left because he was a bad person and did something wrong. Jacque the new manager was really nice at first but later on I realized how insolent he is, he is just a horrible person .. We than discovered that underneath the seats the bars were rusted...I had phoned Toyota SA and they as well eventually were no help... It took them months to sort out he seats and the new seats as well were rusted underneath.. Jacque had promised to change the whole seat yet he had only changed the bottom the second time . Jacque had also promised to get me matt black bonnet cover yet he denied that...Its so unfair that I bought I brand new vehicle and had to go through this and also get my seats changed twice... they also took for ever to do that... When I took my vehicle in the second time I was verbally harassed by Spike and Jacque and was embarrassed and rudely spoken to... They have no customer respect...My van also needed to be sprayed with a protection cover and was not done until recently and the van is already a year old.. I purchased a boot cover and bonnet cover which took more than 4 months to get..Now the handles on the vehicle are corroding. Is this really what TOYOTA is about???? Robbing innocent people.. No one cares about the after service..
0 replies
47 months ago
BAD SERVICE
Good day As a loyal Toyota customer I feel that I have been unfairly treated by the staff at Edwin Swales Toyota. Firstly I wanted to by a Fortuner from Nissan Umhlanga and Donovan Govender the sales consultant was rude and just wanted to sell us a vehicle he went as far as to showing up at my house and basically trying to force us to buy a vehicle from him. He then ordered a vehicle from Joburg without us asking him to and than he asked us to give him our log book for our trade in vehicle or he would get fired.. He than said when the vehicle comes we can test drive it and if we not happy that's fine. We did not want him to lose his job so we agreed ...When we told him that we do not want the vehicle he got upset and was very abrupt, he also failed to tell us that he had lost our log book until I asked him to return it.. He blocked us on his phone and I had to contact his manager.. Donovan told us that they will not sell us vehicle in future and we are not welcome. Previously to this we bought an Isuzu from the company and for a few months Donovan did not give us the needed paperwork. He than accused my mum of lying and having the paper work. Ofcourse we did not have it so we asked for someone to go to his office and ask him and it was there just dumped on the side of his table. I mean really its alot of money that we spent and this was unacceptable. We than processed to go to Toyota Edwin Swales to purchase our Fortuner and met our sales consultant Selvin, he lied about the vehicle not being made in black, he also promised us all the extras which we paid for and took around 6 months to get. I had to continuously phone for the company to basically do there job .I was then told selvin had left. And it was implied that he left because he was a bad person and did something wrong. Jacque the new manager was really nice at first but later on I realized how insolent he is, he is just a horrible person .. We than discovered that underneath the seats the bars were rusted...I had phoned Toyota SA and they as well eventually were no help... It took them months to sort out he seats and the new seats as well were rusted underneath.. Jacque had promised to change the whole seat yet he had only changed the bottom the second time . Jacque had also promised to get me matt black bonnet cover yet he denied that...Its so unfair that I bought I brand new vehicle and had to go through this and also get my seats changed twice... they also took for ever to do that... When I took my vehicle in the second time I was verbally harassed by Spike and Jacque and was embarrassed and rudely spoken to... They have no customer respect...My van also needed to be sprayed with a protection cover and was not done until recently and the van is already a year old.. I purchased a boot cover and bonnet cover which took more than 4 months to get..Now the handles on the vehicle are corroding. Is this really what TOYOTA is about???? Robbing innocent people.. No one cares about the after service..
0 replies
47 months ago
BAD SERVICE...
Good day As a loyal Toyota customer I feel that I have been unfairly treated by the staff at Edwin Swales Toyota. Firstly I wanted to by a Fortuner from Nissan Umhlanga and Donovan Govender the sales consultant was rude and just wanted to sell us a vehicle he went as far as to showing up at my house and basically trying to force us to buy a vehicle from him. He then ordered a vehicle from Joburg without us asking him to and than he asked us to give him our log book for our trade in vehicle or he would get fired.. He than said when the vehicle comes we can test drive it and if we not happy that's fine. We did not want him to lose his job so we agreed ...When we told him that we do not want the vehicle he got upset and was very abrupt, he also failed to tell us that he had lost our log book until I asked him to return it.. He blocked us on his phone and I had to contact his manager.. Donovan told us that they will not sell us vehicle in future and we are not welcome. Previously to this we bought an Isuzu from the company and for a few months Donovan did not give us the needed paperwork. He than accused my mum of lying and having the paper work. Ofcourse we did not have it so we asked for someone to go to his office and ask him and it was there just dumped on the side of his table. I mean really its alot of money that we spent and this was unacceptable. We than processed to go to Toyota Edwin Swales to purchase our Fortuner and met our sales consultant Selvin, he lied about the vehicle not being made in black, he also promised us all the extras which we paid for and took around 6 months to get. I had to continuously phone for the company to basically do there job .I was then told selvin had left. And it was implied that he left because he was a bad person and did something wrong. Jacque the new manager was really nice at first but later on I realized how insolent he is, he is just a horrible person .. We than discovered that underneath the seats the bars were rusted...I had phoned Toyota SA and they as well eventually were no help... It took them months to sort out he seats and the new seats as well were rusted underneath.. Jacque had promised to change the whole seat yet he had only changed the bottom the second time . Jacque had also promised to get me matt black bonnet cover yet he denied that...Its so unfair that I bought I brand new vehicle and had to go through this and also get my seats changed twice... they also took for ever to do that... When I took my vehicle in the second time I was verbally harassed by Spike and Jacque and was embarrassed and rudely spoken to... They have no customer respect...My van also needed to be sprayed with a protection cover and was not done until recently and the van is already a year old.. I purchased a boot cover and bonnet cover which took more than 4 months to get..Now the handles on the vehicle are corroding. Is this really what TOYOTA is about???? Robbing innocent people.. No one cares about the after service.. I WILL NOT RECOMMEND TOYOTA TO ANYONE
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)