GH
Gayriyah H
Active since May 2012
9
Reviews
0
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Reviews
9 reviews53 months ago
PNP ASAP - still waiting on my refund
On Monday the 15/11/2021 I placed an order on PNP ASAP app and when I checked out the transaction timed out but the money was still deducted from my bank account . I did not get an order number and hence never received my items. I called the contact centre immediately and the agent advised I wait a few mins and then check again if the order number pops up. Well a day later and still no order number so I called again and spoke to a different agent and was advised that the money would be automatically reversed, that didn't happen, The third time I called I spoke to Roxanne who was rather rude and impatient. Told me to email all my particulars which I did and I haven't heard back from her ever. Today is the 25th and I have still not received my money or any feedback from PNP ASAP. I have since deleted the app from my phone as I will not be ordering online from PNP ever again until they put a process in place where refunds etc and other issues can be actioned immediately. As the saying goes once bitten.... I would advise other's who are tempted to use the app to please do so at their own discretion and to first read the reviews on Hello Peter. There are many others that have suffered the same fate as I have. I am R500 out of pocket and with nothing to show for it.
0 replies
55 months ago
Wonderful and prompt service from Komati foods
I ordered online from Komati foods a while ago and was pleasantly surprised at their wonderful service. The items arrived well packaged and 2 days after I had placed my order. Their nuts are fresh and I would definitely recommend anyone to purchase from them as you will not be disappointed. Well done! Gayriyah
0 replies
120 months ago
Cancellation of 8ta 3G
<p>Today is the 14/06/2015 and my 8ta 3G has still not been cancelled. I have been trying to get the contract cancelled since February but since then nothing has been done despite all my reviews on Hello Peter. There has been no feedback from Telkom at all wrt to this matter. It is to put it plainly disgusting service.</p> <p>Telkom just does not care.</p>
53 replies
120 months ago
Cancellation of 8ta 3G (333938058) as I have moved to Telkom ADSL (WIFI)
<p>Today is the 23/05/2016 and there has been no feedback wrt to the cancellation of my 8ta contract and my account will again be debited with R199. Clearly Telkom has no shame about their incompetence wrt to solving this issue. Reading all the reviews with customers that have the same problem that I have it saddens me that nothing is being done to rectify it. There is no urgency on Telkoms part to provide proper customer service. Where are the CEO's, upper level management? Why are they not intervening? I'm sure everybody is as tired as I am of their generic responses and empty apologies. Don't apologise if you can't solve the problem.</p>
53 replies
121 months ago
Cancellation of 8ta 3G (333938058) as I have moved to Telkom ADSL (WIFI)
<p> Today is the 09/05/2016 and still no consultant has contacted me wrt to the cancellation of my 8ta 3G contract, account number 333938058. Cancellation form was sent on the 22/02/2016 and I was informed it would take 21 days. My account has since been debited every month with R199. I cannot afford for this to happen again. I have posted this on Facebook urging others to also share their bad customer service experience as the more people come forward it will create awareness as to just how big the problem really is. Incompetence, bad service delivery, ignorance, blatant don't care attitude. Please do not reply with your usual generic automated response as it is meaningless and this has already been logged on case no: SM218149. I would appreciate it if a consultant could contact me and resolve this once and for all. </p>
75 replies
122 months ago
My internet line down for more than a week
My internet line went down on the 06/04/2016 and I called Telkom on the 07/04/2016. The agent logged a fault and told me that a technician would have to be dispatched to my premises as it seems there is fault with my physical line. On Monday (11/04/2016) I called again and the agent told me that tests had been done to check the line and technicians would be dispatched that same day to resolve my problem. No one came. I called back again on Wednesday (13/04/2016) and the agent tells me the exact same story as the previous one. Only when I told Pelokazi that I would log this with Hello Peter my query was escalated. I receive an sms on the 14th stating that technicians are scheduled to come to my home on the 16th. I spent the whole Saturday at home and no Telkom Technician calls or comes to my home. I call in again this morning and I get told by the agent that answers that the technicians logged that they had called me at 16:00 on Sat but there was no answer. There are no calls from Telkom on my cell. If they had phoned on the landline there would be no answer as I do not have a phone at home and the agents had made a note of this. To date my internet is still down.
75 replies
122 months ago
Telkom incompetent of doing a simple cancellation
I placed a complaint on Hello Peter on the 30/03/2016 about my 8ta contract that has still not been cancelled. After I placed the complaint, Telkom responded that they would attend to my query. A week later (06/04/2016), I get an email from Fridah requesting all my details after all my details had already been sent to the Telkom cancellations department twice and I send it to Fridah. To top it all I get another email from Beaulah on the 10/04/2016 requesting my details once again, this being the fourth time. Now if this doesn't highlight absolute incompetence...<br> <br> I have had enough and will be stopping the debit order from my side. All I want is an email confirming that the cancellation had been done. How difficult can that be?
128 replies
122 months ago
CANCELLATION OF 8TA 3G
I emailed a cancellation form to [Email Removed] on the 22/02/2016 and received no feedback, I then called the call centre 6 days later and the agent told me that it takes 21 days for the cancellation and they will then get back to me. I then re-emailed the cancellation form on the 08/03/2016 and put on a read receipt and the message was only read 8 days later but still no feedback from Telkom. Today my account was debited again with R199 and it is a month later. <br> <br> I am so tired of having to deal with Telkom's bad service. The cancellations department could at least as a courtesy send an email to say that they are attending to the query or let me know if there is a problem. How long can it take to do a cancellation? My other issue is also that cancellations can't be done at a Telkom direct store but has to be emailed to the faceless and voiceless wonders that never get back to you. It would be so much easier to just walk into the store do the cancellation and it's done.
75 replies
136 months ago
Standard Bank Student Loans bad service
I applied for a student loan for my daughter on the 27/01/2015 for her second year of study. 3 days later my daughter gets an sms saying that it was declined due to negative data on credit bureau. I go to my branch and they're useless and I get told that I've been blacklisted which is strange as I know all my accounts are up to date. I get my credit report from Transunion and it's clear there are no judgements against me and I'm not blacklisted. I had to send this report to Arbitrations and they reinstated the application and I had to wait another 3 weeks only to be told that I have insufficient funds to afford full repayment which is nonsense. The way Student Loans are being done needs to change as sending all loans from every Province to Durban to be processed is ridiculous. The branches should play a bigger role in this. For 2015 Standard bank your service stinks and my daughter will have to forfeit this year to study. If there are other parents out there that have suffered the same bad service at the hands of Student Loans Standard Bank then please let everyone know via Facebook and Twitter.
77 replies
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