VD
Vince D
Active since Jun 2012
3
Reviews
0
Industries
Reviews
3 reviews118 months ago
Cannot Renew subscription while changing delivery options
<p>I recently received my renewal notice via email. I have subscribed for many years and always renew immediately.</p> <p> </p> <p>This time I wanted to do the following: </p> <p> </p> <p>1: Take advantage of the over 55 pricing</p> <p>2: Stop getting delivery of The Times each day.</p> <p>3: Continue to get the Sunday Times delivered</p> <p>4: Continue to get the digital edition</p> <p> </p> <p>I have had a number of calls from the renewal department and have had a number of new invoices issued, each time with a different combination of the above, and none of them correct. </p> <p> </p> <p>Either I get The Times included, with over 55 pricing, or the The Times excluded without over 55 pricing, or I get the full bundle, but never the correct combination.</p> <p> </p> <p>I do not want The Times delivered, because I do not get time to read it, so it goes straight into the bin. Not very green is it? A waste of paper, time and money for both parties.</p> <p> </p> <p>If you offer an over 55 option, then why make it so difficult to implement?</p> <p> </p> <p>These differing options are available on the subscriptions page on the web, but it seems I cannot change my current options.</p> <p> </p> <p>I have given up. I will let the subscription lapse and forgo my Sunday morning read.</p> <p> </p> <p> </p>
0 replies
119 months ago
Excellent, ultra fast service
<p>I bought an infrared camera (FLIR ONE) for Android from Instacom recently, and although they did initially send me the incorrect model, the service I recieved to correct the mistake was really good. Within 24 hours they had organised a courier to pick up the incorrect model and replace it with the correct one.</p> <p> </p> <p>Furthermore, when the camera failed a few months later (not their fault, since they do not manufacture the cameras) , it was again replaced within 24 hours under warranty via courier.</p> <p> </p> <p> </p> <p> </p>
0 replies
134 months ago
Damaged goods replaced on shelf?
Last week Thursday 23rd April, I bought some camping stuff from the Cavendish branch. I asked an assistant if they still stocked the Eco Star UV headlamp (with the UV LED). he went and fetched one from a display stand.<br> <br> When I tried it, it did not work, but he assured me that there was a plastic cover over the batteries that need to be removed. I accepted that, paid and left.<br> <br> Over the weekend I went camping, and was annoyed to find it did not work, even after replacing the batteries. A plastic cover over the batteries? - none.<br> <br> I took it back on Tuesday, and to their credit, they replaced it without any bother, but here's the thing: The replacement was in the original packaging, the original had no packaging. When I suggested to the staff that the one I had bought originally had already been returned before and simply replaced on the shelf, they actually agreed that I was probably right!!! <br> <br> No doubt hoping to sell it and hope it's not returned...<br> <br> I've got one that works now, but I was sans headlamp for the trip. Not happy.<br> <br> Vince
76 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)