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Instacom
Unclaimed Business
I
Instacom
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
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Vince D
1 reviews | Active since Jan 2020
20 Jul 2016, 06:55
Excellent, ultra fast service
<p>I bought an infrared camera (FLIR ONE) for Android from Instacom recently, and although they did initially send me the incorrect model, the service I recieved to correct the mistake was really good. Within 24 hours they had organised a courier to pick up the incorrect model and replace it with the correct one.</p> <p> </p> <p>Furthermore, when the camera failed a few months later (not their fault, since they do not manufacture the cameras) , it was again replaced within 24 hours under warranty via courier.</p> <p> </p> <p> </p> <p> </p>
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|Replies (0)VD
Vince D
1 reviews | Active since Jan 2020
20 Jul 2016, 06:55
Excellent, ultra fast service
<p>I bought an infrared camera (FLIR ONE) for Android from Instacom recently, and although they did initially send me the incorrect model, the service I recieved to correct the mistake was really good. Within 24 hours they had organised a courier to pick up the incorrect model and replace it with the correct one.</p> <p> </p> <p>Furthermore, when the camera failed a few months later (not their fault, since they do not manufacture the cameras) , it was again replaced within 24 hours under warranty via courier.</p> <p> </p> <p> </p> <p> </p>
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Replies (0)GS
Garth S
1 reviews | Active since Jan 2020
19 Apr 2016, 14:26
False advertising and specifications
I purchased a ruggear RG 500 phone from the agents in Centurion as I require a robust phone that can withstand a shock as well as a phone that can handle water. I went onto the internet and ruggear came up where Instacom markets the unit as being rugged and can be dropped at a height of 1.2m and 1.5m under water for 30 minutes. So I purchased a ruggear RG500 in Sept 2015 and in Dec 2015 the phone dropped off a table and the battery clips broke off a week later the phone showed signs of water damage and I took it back. At that stage Instacom exchanged the phone and commented that there was a weakness in the battery clip. 2 weeks ago the phone dropped again and this time into a bucket of water where the clips broke off and water damage occurred. Instacom has now informed me that the phone is beyond repair and that I need to purchase a new one at R5500. I need to understand and will be taking to the National Consumer Council as the specs clearly states wateproof and drop resistant so why must I as a client have to purchase a new phone at R5500 if the phone is only 6 months old. Thats false advertising and I clearly stated we work on ladders and rough places
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|Replies (0)GS
Garth S
1 reviews | Active since Jan 2020
19 Apr 2016, 14:26
False advertising and specifications
I purchased a ruggear RG 500 phone from the agents in Centurion as I require a robust phone that can withstand a shock as well as a phone that can handle water. I went onto the internet and ruggear came up where Instacom markets the unit as being rugged and can be dropped at a height of 1.2m and 1.5m under water for 30 minutes. So I purchased a ruggear RG500 in Sept 2015 and in Dec 2015 the phone dropped off a table and the battery clips broke off a week later the phone showed signs of water damage and I took it back. At that stage Instacom exchanged the phone and commented that there was a weakness in the battery clip. 2 weeks ago the phone dropped again and this time into a bucket of water where the clips broke off and water damage occurred. Instacom has now informed me that the phone is beyond repair and that I need to purchase a new one at R5500. I need to understand and will be taking to the National Consumer Council as the specs clearly states wateproof and drop resistant so why must I as a client have to purchase a new phone at R5500 if the phone is only 6 months old. Thats false advertising and I clearly stated we work on ladders and rough places
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