MP
Mandisa P
Active since Jul 2012
5
Reviews
0
Industries
Reviews
5 reviews16 months ago
Service Failure
I have been without internet for the past 10 days and have called you daily regarding the reconnection and still no joy. We changed over from a corporate account to individual and were advised it needed to be done before the 1st of December so the service would not be interrupted. Thank did not happen in this case and nothing has been done to remedy the situation. The worst is when I call I’m told of 48hr and 72 hr turn around times where nothing gets resolved. I have asked for the matter to be escalated and the agents I have spoken to refuse because I have to wait for these turn around times. One of the agents advised that they can send a technician but cannot request that. Am I not subscribed to a package where I can be afforded that service? Your staff are not at all proactive in getting this resolved and my experience with you in the past 9days has been appalling. I work from home and require the internet to perform my duties. You have failed to deliver and i cannot keep pestering you over a service that I will be paying for. Please advise how do I get out of this contract as you have failed to deliver. I need to find a service provider who will actually deliver.
0 replies
84 months ago
Poor quality goods sold
I was sold defective goods. The item just fell apart
0 replies
122 months ago
Outstanding Refund
It was on the 16 February 2016 when I bought vegetables at Housewives market then I paid with my card and the cashier billed the butternut twice by a mistake then I asked to be refunded. They said it will not be easy by cash it has to be reversed back to my account so I paid cash by cash and card following their instruction. They said my money will be reversed within 24hrs which didn't happened till now. After that I went to them about twice still I haven't been paid till today and they don't make any follow up to check whether I got my money or not. I phoned the manager Sonjay on 0315692512 the other day and he continue with empty promises that my money will be paid. They got my bank details and my phone number I still got the cash slip with me as a proof that I paid twice for the vegetables. I want to be refunded my R334.94 as I ended up paying twice.
0 replies
125 months ago
Bad Attitite from Sana & Lack of feedback
Firstly I would like to say that I a appalled by the shit attitude received fro Sana the manager in your claims department all because she could not answer how long it takes to allocate mail from your mail room. For a manager she fails in all aspects of emotional intelligence, listening skills or even the etiquette to deal with customers. The claim was submitted to momentum and they confirmed the vehicle would be written of & supplied me with documents to be completed and sent back to them. That was done on the 7th of January and since then I have not heard anything from them instead my daughter & I have been calling them and they are always telling us they will send an email to the mail room to locate the parcel. This has been going on from 12/01/2016 only to find out that today from Xolile it only takes 30minutes to take walk to the mail room and check. And by the way please note that no one care to follow up with anything because \Xolile is not at work"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1939892;444261;762758;29;2;0;0;0;0;2;NULL;NULL;NULL;15/07/06 10:26;16/01/19 8:30;No Response to Complain sent via Email;8,20E+12;;614933253;sent an email to Simba and never received feed back.<br> <br> mail below...<br> <br> --- Forwarded message ---<br> From: Benjamin Mothiba <br> Date: 6 July 2015 at 10:20<br> Subject: Health hazard<br> To: [Email Removed]<br> <br> <br> Hi<br> <br> I found a piece of foil in a pack of 150g salted peanuts & raisins.<br> This is such a health hazard and disappointing. I have attached a pic.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1939894;215268;898;13;2;0;0;0;0;2;NULL;NULL;NULL;16/01/19 10:28;16/01/19 8:31;FAULTY PCM BOARD;5,81E+12;;828873451;Car went to a Auto Electrician and car was fine not performing issues just had to replace part for air ***. Monday morning car would not start and he did a diagnostic on the car to see it required a key code. Made arrangements for car to go to Ford in Kurgersdorp. On the Thursday we were informed that the PCM was faulty ordered a new one replaced and then on Friday morning they need a key coil (transformer) and this was fitted yesterday. There is no diagnostic confirmation from them and they said that I had to trust them. I have collected the PCM and taking this for test confirmation to another company. According to what I have read there should be different diagnostic test to be performed before they can confirm this is the PCM, why can a smartbox pick up codes and the equipment at Ford give no results this just does not make sense and secondly we have been dealing with service advisors and management has not got involved. We were assured on Thursday that when they replace the PCM the issue would be sorted only for find out on Friday that they need more spares which indicates to me that they can not checked all the electronics on my vehicle it should show codes like P600 ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1939899;939674;188;16;2;0;1;0;0;2;NULL;NULL;NULL;16/01/19 10:25;16/01/19 8:35;Face your problems Cell C!;7,10E+12;;823179128;After lodging an complaint with Cell C on 14 January 2016 I received a missed call with no message of \return call\"" details.<br> <br> The next day I received a message indicating that the issue was being looked at.<br> <br> Today I get a call from Cell C indicating that they cannot do anything regarding my issue and that a contract cannot be cancelled.<br> <br> Minutes later after the call I get this response:<br> <br> \""Hello Juanbuchner"
75 replies
125 months ago
Lack Of Feedback
Firstly I would like to say that I a appalled by the shit attitude received fro Sana the manager in your claims department all because she could not answer how long it takes to allocate mail from your mail room. For a manager she fails in all aspects of emotional intelligence, listening skills or even the etiquette to deal with customers. The claim was submitted to momentum and they confirmed the vehicle would be written of &
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (60%)
1 Star
2 (40%)