NW
Ntosh W
Active since Jul 2012
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
Bad after sale support
One day SUZUKI will come to these reviews and realise that "Even the best product is nothing without reliable after-sales support." and that they would have done much better if they addressed customer issues. I had a serious issue with my new car, the sales manager was not helping and reporting to the head office about his behaviour was a futile exercise.
0 replies
36 months ago
Unacceptable response on Faulty new Vitara Breeza..
I bought a new Breeza at Produkta Motor Group Nelspruit last December. In less than 24 hours I noticed that the key keeps jamming and wouldn't come out of ignition. I initially thought there is something I might have done. This kept happening when I was at home for holidays. I reported and dropped it as soon as I was back. Unfortunately, the key work out fine once I get to the workshop. It was the most strenuous period of my life, but they would refuse to do anything as they claimed they did not see anything. This was regardless my explanation that it was inconveniencing me, humiliating and affecting my health- I had anxiety for the entire period every time I got to the car. The key would sometimes eventually come out after I do several forward and backwards or sometimes it would take me driving around few kilometers. Most of the times it would happen when I was about to go to the shop and would end up not going or had to go home and fetch my husband so that he could remain behind on the car. We (as my husband was also involved) were insulted and humiliated by the car dealership and the workshop, even the head of the dealership. I reported to SUZUKI customer service through email, but I was completely ignored- not even an email promising to come back to me. I even explained that this was my second car with them, they were not bothered by my loyalty. We even went to the extent of begging the dealership to keep and drive the car for a week so that when they experience the problem. They continued insulting me. One day I was at work and the maneuvers would just not work as a result I missed a meeting as I could not leave the car with the key. Luckily when I got to the workshop the problem was still on. It was only then that they replaced the faulty party- 3 months of agony for me. Since the day I picked up the car (which was 50 days ago) I never got even a relationship centre email checking if the car is working well. The head of the dealership never responded to any of my emails- completely ignored me (In face undermined me). I have copies of all emails and also the screengrab from Tracker as it shows all the time when the key jammed, as it would record a I bought a FAULTY car, and the dealership is not bothered. I do not feel that my car is new at all. There was not even an apology from them, including the head office. I doubt they would treat ALL customers this way.,
0 replies
36 months ago
SUZUKI pathetic response to customer issues Faulty car....
I bought a new Breeza at Produkta Motor Group Nelspruit last December. In less than 24 hours I noticed that the key keeps jamming and wouldn't come out of ignition. I initially thought there is something I might have done. This kept happening when I was at home for holidays. I reported and dropped it as soon as I was back. Unfortunately, the key work out fine once I get to the workshop. It was the most strenuous period of my life, but they would refuse to do anything as they claimed they did not see anything. This was regardless my explanation that it was inconveniencing me, humiliating and affecting my health- I had anxiety for the entire period every time I got to the car. The key would sometimes eventually come out after I do several forward and backwards or sometimes it would take me driving around few kilometers. Most of the times it would happen when I was about to go to the shop and would end up not going or had to go home and fetch my husband so that he could remain behind on the car. We (as my husband was also involved) were insulted and humiliated by the car dealership and the workshop, even the head of the dealership. I reported to SUZUKI customer service through email, but I was completely ignored- not even an email promising to come back to me. I even explained that this was my second car with them, they were not bothered by my loyalty. We even went to the extent of begging the dealership to keep and drive the car for a week so that when they experience the problem. They continued insulting me. One day I was at work and the maneuvers would just not work as a result I missed a meeting as I could not leave the car with the key. Luckily when I got to the workshop the problem was still on. It was only then that they replaced the faulty party- 3 months of agony for me. Since the day I picked up the car (which was 50 days ago) I never got even a relationship centre email checking if the car is working well. The head of the dealership, Terblanche never responded to any of my emails- completely ignored me (In face undermined me). I have copies of all emails and also the screengrab from Tracker as it shows all the time when the key jammed, as it would record a I bought a FAULTY car, and the dealership is not bothered. I do not feel that my car is new at all. There was not even an apology from them, including the head office. I doubt they would treat ALL customers this way.,
0 replies
56 months ago
Great service
Great communication and response from Dada. I got my shoes and I love them.
0 replies
123 months ago
Account still open after efforts to close it
Please note that there is no link on the message below. You can send the link to my email address like you do with the statements.<br> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><br> Hello cayinto,<br> <br> Thank you for making contact with us and bringing this to our attention. <br> <br> We would like to advise that you will need to complete the following form located in the link below. Please complete and send to the e-mail address provided. We do apologise for the inconvenience. <br> <br> <br> Ref: SM203732<br> <br> Regards<br> Keagan <br> Telkom Social Media Team <br> ...<br> Early December I went to Vincent park where I was in the queue for more than an hour only to be told that all I needed was just to complete the form and drop it with one of the agents there. I left the form and I was told that it will be processed. It has not been processed and I have never been contacted for any query on my form. Going back to that office is out because one needs to stand on that queue for long time before being serviced.
75 replies
124 months ago
Closed account in December but still Active
In October last year I called the Telkom call centre and informed them that I want to cancel my ADSL service, the person I spoke to said I should write an email to [Email Removed] I did that but the email bounced back. In November I sent the same message to [Email Removed] but it also bounced back.<br> <br> Early December I went to Vincent park where I was in the queue for more than an hour only to be told that all I needed was just to complete the form and drop it with one of the agents there. I left the form and I was told that it will be processed. It has not been processed and I have never been contacted for any query on my form. Going back to that office is out because one needs to stand on that queue for long time before being serviced.<br> <br> Last week I decided to call the telkom hotline and the lady I was talking to seemed pleasant but informed me that she cannot help me, only her boss can help me. The boss at that time was busy so I was promised that she would call me back. I still have not heard from the boss. <br> <br> Please help cancel my ADSL service with immediate effect as I do not need it anymore.
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)