MB
Marcel B
Active since Sep 2012
43
Reviews
0
Industries
Reviews
43 reviews1 month ago
Demanding calls and if you do not provide them with a sufficient answer than they get upset and rude at you.
I started just to get an idea for a price check online on the pineapple website for a free online quote. However, because it was for someone else, I did not have all the information of the vehicle, so I did not even go through with the quote process. Last night I already got a message asking about the quote. As I did not want to go on with the quote because of the fact that it is for someone else and I did not have all the information, I decided to ignore it. Early this morning I received a phone call from a consultant from Pinaplle who was very insistent in trying to do the quote for me. I then explained to him that I did try the quote for someone else but I am not interested. He then asked me if I didn't have a car for them to ensure? I told him no. Then he semi-demanded from me the information of the other person that I was trying to get the pricing for. Because this person is an elderly person who as a result of 3 strokes, had a problem understanding and speaking English, I told him that I can not give him the information and that I can not give him the details. This is when it sounded as if the caller got upset, and then he said something that to me sounded like a swear word, and without any further wording or questions he slammed the phone down in my ear. I personally feel that this is very disrespectful and intimidating, and that his friendlyness and customer service could get a serious check-up and possible retraining in how to be friendly and respectful over the telephone, especially with people who may be prospective clients of your company. Just because of this incident, I would never consider Pinapple Insurance as an insurance provider, nor would I ever recommend them to any prospective clients. This person has, with one phone call, soiled the reputation of the entire company. With his actions and communication skills, it would appear more as if they are looking for numbers rather than providing a professional service.
1 reply
2 months ago
Quick to take your money but takes forever to repay monies owed to you.
This is the second time that I am needing to get a refund from Bonitas Medical aid and again this is the seconcond time that I am COMPLETELY DISSAPOINTED by Bonitas Medical Fund. Firstly this year they decided that the hospital where my neurologist practices at is no longer on their network list. They still pay for the Neurologist, however if he wants to admit me then I have to go to a hospital almost 20Km away from there and see a new neurologist. Had to find that out earlier this year when I had to be admitted to hospital after having 30 Seizures in 4 days. Then when I went to my original neurologist I had to same as ALL his patients pay out of pocket and then claim back from Bonitas. Bonitas last year said they will pay back part of the consultation howver when we changed the banking details for my medical aid plan, The person who filled in the information failed to do his/her job and only updated the debit order details (Of course make sure they ALWAYS get their money) and failed to update the refund information. We only found this out after having to follow up why after two weeks we still have not received the refund. Then I sent them a bank confirmation letter indicating ALL the banking information including the branch code. Finally I eventually got my refund. This year I went to see the Dr, again and had to once again had to pay out of pocket. I sent in the documentation to Bonitas and eventually got a message stating that the claim has been accepted and that they will refund me a part of my fee. It is now 2 weeks later and I have still not received anything. The week before last I was informed that they will pay it on the next "payment run" that was last week Sunday. Nothing. Then I followed up again today and still nothing. Then today I phoned to hear no the payment has definately been approved however because Sunday was a public holiday (Wich it was not, the holidays was Friday and Monday) the payment run has been cancelled so I have to wait until the next payment run that they do not know when it will be and also do not know when they (Bonitas) will be doing the following payment run (Despite having phoned Bonitas themselves) and being told they may be paying tonight and they may be paying tomorow night or otherwise only next Sunday night but nobody knows when they (Bonitas) will be having the payment run. Now I have to wait untill Friday to see if the funds show otherwise it will show after Sunday (That will make it now 3 weeks that I have waited) and me being an SASSA Dissability grant recipeint it now means that I am now out of almost a R1000 for 3 weeks. I can not pay for my chronic medication because of this so they will now charge me interest on my account because of Bonitas and best of all it is a pharmacy that Bonitas forces us to use to not have a 30% co payment. So look out. Even though you phone Bonitas, you still will not speak to Bonitas as the people in their call center keep refering to "them" and "they" and also can not answer questions as to decisions that will be made by "Bonitas Medical Aid". This is redicilus and unbeleivable. When they take your money every month as soom as possible but when you have to receive any funds back from them there is always an issue that delays things by weeks as if we have all the money in the world and that you do not realy need the money that they have to refund you. They seem to think all their members are millionaires!
1 reply
3 months ago
Old Mutual Iwyze callers very rude and unprofessional.
Old Mutual Iwyze callers are very rude and unprofessional. They phoned me unscheduled after hours this evening, and the lady just sped away with her speech, not even knowing who it is that she is calling and not even bothering to find out. She hardly gave me a chance to say anything beyond Hello, and then tried to force me to give them a time to phone me tomorrow to try and sell me life insurance. As stated, she did not even bother to ask my name or to introduce herself and greet me properly. Then, as soon as she gave me a chance to talk, I tried to tell her that, unfortunately, I am not interested, but I was still busy saying unfortunately " when she just dropped the phone in my ear. Is this the way that Old Mutual Iwyze treats all their customers, or, only the people that they want to start doing business with? This attitude does NOT instill a lot of trust in potential customers. This is completely unprofessional, unwanted, and unwarranted. I definitely suggest that you as a company, provide the people in your call centre with better phone etiquette and manners, even if you are using a third-party company to try and sell your company's products, then they definitely need to learn how to speak to people.
1 reply
4 months ago
Cartrack totally *********** and does NOT come back to their customers
On 6 February this year, I received this message from cartrack on my query: Dear ***************xx, Thank you for your request. Kindly note that your request has been escalated to our Accounts Department for further assistance. They will be in contact with you as soon as possible. Should you require further assistance, kindly contact our Client Services department on 011 250 3000 , 011 250 3000 (WhatsApp Number),or email us at clientservices@cartrack.com. Today is the 18th of February and STILL today I have not received ANY feedback from cartrack. This is just another display of the utterly poor service that I have been receiving from this company. My contract with these people ends at the end of April, and I have been requesting from this company for almost a year that I do not want to continue with my contract beyond that date. However, they then always tell me that it costs over R2000 per vehicle to cancel my contract before the term is over. They never read the messages I sent fully and then answered just what they thought the person wanted, not what I actually asked. That once again brings you to the fact that they are completely ***********. I have only asked them 2 simple questions. 1. Do I pay for the month to come or the month that has passed? Meaning for April, do I pay on April 1st or on the last day of April? and 2. I asked them to confirm that my contract will be canceled at the end of the term and will not be restarted for another 3 years. I wanted to make it VERY CLEAR to them that I will not pay them if they decide to renew my contract for another 3 years, as I have requested for more than a YEAR to officially STOP my contract when it finishes up at the end of April, and I have it in writing over 300 times.
2 replies
5 months ago
TOTAL AND COMPLETE INCOMPETENCE EVEN TO KEEP WITH THEIR OWN ARRANGEMENTS
Totally not a good morning. Today is January 2nd and I already received a call from your call center as well as this message: Dear *********x *********x cx Your recent debit order of R388.2 was not received as per the payment arrangement date of 7. To ensure that your vehicle remains secure with Cartrack, please contact us here on WhatsApp to set up a new debit order arrangement for this amount. Alternatively, Reply YES for the amount to be debited today or make an immediate payment using the PAY NOW link below. Need further assistance? Chat to us here on WhatsApp, email us at accounts@cartrack.co.za or call us on 010 140 3918. See you on the road, The Cartrack Team Please read it carefully. It says on there date of 7 TTHAT is the date I have arranged with or tried to arrange with the people from Cartrack as my due date for payment for the last almost a year because as I explained I PAY MY SUBSCRIPTION FROM MY SASSA GRANT and as soon as I receive it then I can pay my subscription!!! I have told you all this numerous times and EVERY TIME ignore this simple instruction set up by YOUR OWN OFFICES and then start to harass me for payment from even before the end of the month. I am so sick and tired of this. This bullying tactic of doing business will still one day be your downfall and you will loose a LOT of customers this way. PLEASE TELL YOUR CALL CENRE TO STOP CALLING ME BEFORE THE 7th BECAUSE THEY WILL ALL GET THE SAME ANSWER!!! I only get my SASSA disability grant this coming Wednesday the 7th. I ALWAYS make an EFT payment to you and immediately send through the proof of payment on the same day. Therefor the payment WILL BE MADE ON THE 7Th OF THIS MONTH AS PER OUR ARRANGEMENT. As far as I understand it may take a day or two to reflect on your side but the proof of payment get send directly from the bank to your accounts department and I personally also send a copy so that you know payment has in fact been made. I understand that my contract ends in April and I truly can NOT WAIT for that date. I have asked several times before for you to please ensure that you put my account up for cancellation at that time. Legally I will NOT BE HELD RESPONSIBLE FOR ANY CHARGES AFTER THAT AS I HAVE TIME AFTER TIME AFTER TIME REQUESTED MY CONTRACT TO BE CANCELLED AS SOON AS IT POSSIBLY CAN WITHOUT ANY PENALTIES. So please make sure that when you receive my last payment at the end of April that you CANCEL my account with you and we both go our unhappy ways NEVER to speak to each other again. I also do NOT want to be contacted by any means what so ever for promotional purposes or to be begged to continue my subscription. I have already for many months started regretting my decision to join cartrack and I can promise you no matter what you can say or do will convince me to stay. I have been regretting this almost from day one but mostly after your company despite me paying my monthly premium twice in one month going ahead and still took a third month’s premiums out of my bank account despite being paid twice that month already. Can not wait for the end of April to be rid of you all.
3 replies
7 months ago
ABSA PAID UP LETTER, IMPOSSIBLE TO GET
ABSA Paid Up Letter. I have been contacted by my debt review company and by ABSA to obtain a paid up letter from ABSA via a telephone number that they provided to me. Both companies provided me with the same number, however when I try to phone the number I just get the number does not exist. I also tried logging in to my banking app but could also not find the paid up letter there. As I understand it, there is about 3 paid up letters that I require but it is an impossible task. I have to phone the number and choose option 3 but the phone number that they gave ne are a few digits too short. How does ABSA not know their own tellephone numbers?
1 reply
8 months ago
Worst service EVER
I have been told because of the fact numerous times by your consultants that because they are changing my due date to the 7th as SASSA dates change every month.But for the lasth several months on or before the 6th of the month they already start calling me and harassing ne to make payment and I keep explaining to them about the sassa payment and explaining to them that I am paying my account from my sassa. And then every time I get prommised that they will set the due date to the 7th. And then the next month it happens again that the next month and the next and the next and the next. I have this month managed to make the payment on the Friday before the 7th and then send through the proof of payment to your accounts email address and then still at 7 on the monday morning you started phoning me demanding for payment. Since then I have sent you 50 emails that with my proof of payments to all the cartrack email addresses that I have as proof that I did pay and still this morning I received an email with a statement indicating that my account is in arrears, HOW ON EARTH DOES THAT HAPPEN????? I HAVE PAID MY ACCOUNT????? I demanded to speak to a supervisor or a manager several times before and EVERY TIME I get ignored. Cartrack has ZERO RESPECT for their clients. They simply do not care. The only thing that matters to them is MONEY. Not their customers. And I bet I am going ti get a message again in reply to say cartrack appologises about the incident and they will do everything to rectify the situation, however that is where it stops. Nobody goes further with a complaint to try and resolve the matter. Next month the same matter again happens again and then the month after that and the month after that. I am 100% regretting EVER signing uo with cartrack and I am busy advising EVERYBODY that has an ear to listen, to stay away from cartrack and to not even touch them with a 10 foot pole. I am realy dissapointed with cartrack. Realy expected more from them. I demanded to speak to a sipervisor or a director and I was just shown the middle finger. I bet I am going to get the same generic reply to my message, the same that they give to everybody and then that is where it is going to stop. Mark my words. I am just another cash ciw.
1 reply
11 months ago
Cartrack harasses their customers mercilessly!
I was contacted by a representative of cartrack om the 1st of July demanding payment in order to reinstate my services. Then when I got upset and explained to her that 1. I pay my cartrack payment from my sassa that gets paid sometimes even om the 6th and 3rdly now she is threatening me telling me I must pay now. Then she tells me that no she did not threaten me. I explained to her right at the begining of the call she told me my account is in arrears for July (on the 1st of July already) and that I had to pay to reinstate my services. Then she turned coat and told me have I checked my cartrack app and have it been dissabled? I then told her no I did not because I had no need to. I then agian explained to her that I asked in the past and they moved my due date to the 7th because of when my sassa gets paid in and now on the first she already phones me and tells me that my account is in arrears and that I have to make immediate payment to reinstate my services (go and listen to the call). I then told her this month I happen to get my money on the 3rd of this month from sassa then I will make a pyment. Then she again told me that she will set my due date for the 7th. What does it help if thwy set it for the 7the but already strt threatening you on the first? Whats the use then? I also requested that when my contract with cartrack matures I want it to be terminated as I had ENOUGH with the hell that cartrack has put me through. Their service is 10 stars below pathetic! Then when I do the payment and I send the proof of payment through to a list of about 10 people's email addresses that I have gathered up from complaints and issues thus far then I get a reply back confirming receipt of the proof of payment, but them what the hell is the use? They still harrass me for about a week after that still and they NEVER apologise for their threatening emails, sms messages and phone calls. You as client just have to eat it up and take the abuse from them. This company has the WORSE finance department of ANY company in the world that I have had to deal with. I personally feel they can just cancel my account and we go our own seperate paths and have the headache end once and for all. Speak to a managar or a director or give me the director's email address. I BET YOU you will be to scared to give me your director's email address because you messed up and do not want them finding out!!! So in stead of giving me some lame as apology give me the email address of someone that can actually do something about it. Or ar you too scared?
2 replies
12 months ago
Track your car but ***** your money
Cartrack is quick to take your money EVEN WHEN THEY ARE NOT SUPPOSED TO!!!! And then take more than a month to refund you and you have to send them your proof of payment several times! Totally NOT ACCEPTABLE!!! Good day Mr Blanc I hope this email finds you well We would like to apologize for the delayed response to your query. Your refund is currently is progress it should be paid into your account by next week Friday. Kind Regards Jabulile Sindane Credit controller Queries Let your loved ones get a peace of mind, refer a friend or family member to join Cartrack and get one month’s free subscription
1 reply
14 months ago
Customer SUCKTISFACTION!!!!
I an so mad I an BOILING where I am sitting here. Car track has been deducting random amounts at random times from my bank account and I asked them to block the debit order function from my account. I was proudly informed that they have removed my bank account from their system. This morning I wake up to find a R0 balance waiting for me in my bank account. Apparently cartrack has decided that because I made a short payment of R37 and only paid R400 towards my account (an honest mistake that I would rectify with a decent message, that they will now withdraw the full R437 from my account once off leaving me with a R0 balance in my bank account for the rest of the month. I want an explanation as tk why this second amount was withdraw from my account after I EXPRESSLY REQUESTED CARTEACK TO REMOVE MY BANK ACCOUNT DETAILS FROM YOUR SYSTEM AND I WAS ASSURED THAT IT HAS BEEN DONE. NOW YOU SUDDENLY DEDUCT AN ANOUNT FROM MY BANK ACCOUNT THAT YOU PREVIOUSLY STATED THAT YOU HAVE DELETED!!!!! How on God’s green earth is that possible????? I also sent my proof if payment to several of your account employees and they confirmed accepting the payment and that it must just be allocated. Thar was all done before the 7th that my debit order due date on the 7th was due for so I still had time to pay!! I explained that my payment comes from my SASSA dissability grant so now thanks to his or her personal plans and actions I have R0 for the rest of the month to take care of myself for the rest if the month. It seems like I will be begging next to the road fir cents to buy a can a car or dog food to eat tonight. I would please like the R400 paid back into my account preferably TODAY still as you were so quick to withdraw it. Also I want PROOF that my banking details HAS IN FACT BEEN REMOVED FROM YOUR SUSTEN and third and lastly I would please lime a formal letter of apology from the person who’s decision it was go ahead and do the debit order despite me 1. Requesting my details to be removed and also what made him decide that doing a debit order and takin the last scents from my bank account leaving me with a R0’00 balance. As you can take my money instantly, I know there is an option fir immediate transfer so that you can refund me. me my money Instantly. For you it is just a mistake of pressing a few buttons. Fior some it means taking their life's because they have no income to live for anymore, some people eat dog and cat canned food just to stay alive (just think about that when you enjoy your next tasty takeaway burger and the majority of people looses their house and sometimes their and their lives because of them being unable to fulfil your obligations and mistakes! Get this right boys! Is not that difficult!
2 replies
Review Distribution
5 Star
7 (16.27906976744186%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (11.627906976744185%)
1 Star
31 (72.09302325581395%)