GJ
Geoffrey J
Active since Sep 2012
10
Reviews
0
Industries
Reviews
10 reviews27 months ago
Pathetic service
Pathetic service. Since the 25th of January I have been waiting for Bonitas to refund the debit order on my account which they double debited. I am still waiting. They are well and truly irritating me to the point where I want to join another medical aid. To make matters worse they are in bed with Pharmacy Direct who.has not delivered my chronic medication as yet. I have been without medication since last month. These mother****ers are going to kill me and everyone else who is in this sinking ship with me. Spread this review so we can hold these *******s accountable!!!!
58 replies
27 months ago
Pathetic service!!!!!
Pathetic service. Since the 25th of January I have been waiting for Bonitas to refund the debit order on my account which they double debited. I am still waiting. They are well and truly irritating me to the point where I want to join another medical aid. To make matters worse they are in bed with Pharmacy Direct who.has not delivered my chronic medication as yet. I have been without medication since last month. These mother****ers are going to kill me and everyone else who is in this sinking ship with me. Spread this review so we can hold these *******s accountable!!!!
58 replies
27 months ago
Pathetic service!!!
Awaiting medication since forever and the so called call centre agents are so arrogant like this service is for free. Bonitas why did you outsource this service to such a pathetic service provider. Let me guess it was about the tender and not about rendering good quality service to your clients. I am appalled at how long it takes you to get life-changing medication out to clients who need it. If I die blood will be on your hands.
58 replies
27 months ago
Pathetic service
Bonitas double debited my account, and 10 days later, I am still struggling to get a refund from them. I have called about several times and get attitude from the call centre agents. Imagine. Over my own money? I am disgusted to say the least. The problems keep on piling on up. I should just change medical aids and abandon this sinking ship and the abuse they subject you to.
58 replies
28 months ago
Freight-Innovations more like 'Flailing-Information'👎
I asked for a quote telephonically and was then asked to send an email to formalise the quote. The lady on the phone gave me the incorrect email. I phone a day later to follow up and she realises her mistake and immediately rectified it. We proceed with the formalising of the quote and they are so anal I have to measure and weigh the boxes and we are not talking about a few boxes but 19 to be exact. After all of that I get an 'I spoke to my Operations Manager and we don't do this type of transporting of goods this time of the year' keep in mind this is last minute and I need to be out of my flat by Saturday. The worst flippen service ever received but we move quite literally and figuratively. I would never recommend or use this company ever again. They suck in every possible way. The worst service. 😫
0 replies
31 months ago
Bonitas Medical Fund and Pharmacy Direct SUCKS!!!
Good day, Please see below trail mail. I am dismayed that you have failed me once again and have not processed my new script so that my medication can be delivered on time. I am without medication and want the public to know that if I die they should lay the blame squarely at your feet. Your appalling service has left me no other alternative but to take this to social media and hellopeter because we should not have to pay for poor service. When you debit my account you are quick to act but when it comes to delivering on your promises you lack haste. To add insult to injury your phone lines have a technical glitch that is what it says for 3 days straight I have been trying you. I want and would like this matter reserved urgently. Thank you. I can't manage to type kind regards.
131 replies
43 months ago
Pathetic Service (as usual) from Bonitas
Good morning, I trust you are well. I am very distraught and angry once again with the pathetic service I have received from Bonitas Medical Aid. Since I joined the communication regarding certain aspects of the cover I selected have been so poorly communicated I am considering alternative options. I was never informed of the care plan and had to enquire about it and see that it gets activated. I spoke to so many of your consultants and was assured by them that I am registered for PMB and can see my psychologist at any time. However, now I am told by the psychologist that this is not the case because consultation is subject to PMB benefit activation. This has been ongoing since I joined it has been one thing after the other and I am so fed up. I have been trying to schedule an appointment with my psychologist since September and have not been able to. I would like it placed on record that should anything happen to me or should I take ill that Bonitas will be solely to blame because my depressive disorder cannot wait for 2023 until you finally decide to respond. This is utterly pathetic and disappointing. This matter should be treated with the urgency it deserves and I would like it resolved as soon as possible. And please, do something about your service. It is pathetic. Regards, Geoffrey Jacobs
266 replies
45 months ago
BONITAS AND PHARMACY DIRECT SUCKS!!!!!
Still no CHRONIC MEDICATION and lots of confusion with BONITAS MEDICAL AID. Huge and high Co-Payments. I phone the Medical Aid. They blame Pharmacy Direct. I phone Pharmacy Direct. They never answer and when they do it is Bonitas fault. I am so LIVID!!!!!! I AM CANCELING MY MEMBERSHIP TO THIS USELESS SORRY EXCUSE OF A MEDICAL AID. I CAN'T EXPOSE MYSELF TO THIS TYPE OF ABUSE. NO WAY!
134 replies
45 months ago
BONITAS MEDICAL AID and PHARMACY DIRECT ARE ****!
I wrote a review recently about BONITAS MEDICAL AID AND THEIR USELESS COURIER PARTNER PHARMACY DIRECT regarding the delivery of my CHRONIC MEDICATION. Nothing has changed. I am still experiencing the SAME **** I did with them last month. My membership fees per month is R2650.00 (Primary Option) and my chronic meds co-payment R950 what a SCAM! I am seriously going to consider another medical aid because I cannot go through this rubbish every month. The stress and anxiety it causes me is IMMENSE. It is the 27th of July and still no chronic meds which include anti-depressants, anxiety meds and ARVs. Bonitas blames Pharmacy Direct. Pharmacy Direct blames Bonitas. NO! JUST NO! Sort out your own ****! DON'T MAKE IT MY PROBLEM. When considering a medical aid don't choose Bonitas or their junk courier Pharmacy Direct. They will cause you more harm than good. No way I am getting off chronic meds with these useless MFs. I am LIVID and ****ED.
134 replies
46 months ago
BONITAS SUCK!!!!
I joined Bonitas Medical Aid Fund at a cost of R2650.00 per month. They were very quick to send me a threatening email and message regarding the fact that I joined on a date which did not allow for the premium to go off. I did a manual payment of said premium the same day. I normally because I am capable with previous medical aid collected my chronic medication but was told they deliver and use pharmacy direct. I immediately became anxious as I have heard about the delays in this service from Bonitas members (current and previous) I was not wrong to be anxious. I expected my chronic medication to be delivered by the 25th of June 2022 already but 05 July 2022 I have still not received anything. I had to go and fork out 2 thousand rand at the pharmacy to buy medication in addition to the premium I paid. I get if you work a certain way but I mean seriously this service was forced on me. It was not my choice. I am DISGUSTED and DISAPPOINTED with the service I have received from Bonitas. Five thumbs down!!!!!!!
134 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (100%)