VP
Verona P
Active since Oct 2012
6
Reviews
0
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Reviews
6 reviews10 months ago
Pick n Pay BP Collectables
I’m honestly really disappointed at this point. I’ve been waiting over a week for my voucher code, and now I’m told there’s no stock. First it’s delays, now it’s excuses—it’s starting to feel like a never-ending mission just to get what was promised. Trying to engage with this campaign has been unnecessarily difficult. When I asked where I could still find stock near me, the link provided was completely unhelpful—it only leads to the terms and conditions, not the actual stock info. This just adds to the frustration and makes things even harder than they need to be. I don’t want a generic “we hope you collect all the cars to your desire” kind of reply. I want to know what action you’re going to take to make this right. If you’re serious about this campaign and what your brand stands for, now’s the time to prove it. No action means no support from me going forward—and I’m not the only one feeling this way. Others are just as frustrated and watching how this is handled. I’d really appreciate a proper response and a real solution.
56 replies
10 months ago
Pick n Pay BP Collectables
I’m honestly really disappointed at this point. I’ve been waiting over a week for my voucher code, and now I’m told there’s no stock. First it’s delays, now it’s excuses—it’s starting to feel like a never-ending mission just to get what was promised. Trying to engage with this campaign has been unnecessarily difficult. When I asked where I could still find stock near me, the link provided was completely unhelpful—it only leads to the terms and conditions, not the actual stock info. This just adds to the frustration and makes things even harder than they need to be. I don’t want a generic “we hope you collect all the cars to your desire” kind of reply. I want to know what action you’re going to take to make this right. If you’re serious about this campaign and what your brand stands for, now’s the time to prove it. No action means no support from me going forward—and I’m not the only one feeling this way. Others are just as frustrated and watching how this is handled. I’d really appreciate a proper response and a real solution.
56 replies
25 months ago
Charging extra for sms's that is supposed to be included in the fixed fee
Standard bank has taken a fee called MU Primary Sms fee of R13. 20 without my permission. As a Prestige banker I pay a monthly fix fee that is suppose to include a lot of bells and whistles (e.g. any sms updates to me). Why do they suddenly, and without warning or informing me, charge additional fees? Not on!! I need an explanation!!
53 replies
42 months ago
No customer service with online purchases!!
I placed an order on the 4th of November 2022. I haven’t received any message about the shipment. On their site, they state that they deliver within 2 - 4 working days. I’m so disappointed with their service. I contacted them on the 13th of November 2022. They gave me a waybill number and told me to follow up with Dawn Wing. Checking on Dawn Wing and they can't locate my package and the waybill number does not exist. So I contacted them again without any success and they keep referring me to the courier company with a "fake" waybill number. What should I do?!! They should clearly sort this out and not let us going backwards and forwards like clowns. Their customer service is non-existing and they clearly don't care at all!!! Never again.
0 replies
43 months ago
Dankie vir PUIK diens!
Dankie vir julle puik diens!! Stella en Ian was spesifiek by my deelvrag betrokke. Binne 'n week was my versoek afgehandel en julle het alles versigtig hanteer asof dit julle eie is. En nie net op tyd nie, maar meer as genoeg betyds. Ek kan net met lof van julle praat. Was my vierde keer wat ek julle gebruik het en sê 'n GROOT DANKIE!!
0 replies
44 months ago
Amazing lack of service filled with empty promises and lies
If you are looking for a company that will frustate you, don't care about the customer at all, don't deliver on the promised service after being paid and then refuse to give you your money back, this is the company for you!! If I could have given a negative mark, I would. I contacted them for a quote and before I committed to them, I specifically asked whether they would be able to accommodate my request. It is a bit more complicated as I needed the date of the move in advance as my aunt needed to travel 40km to my grandfather's house to open it for them. Furthermore, I am not always home because I travel for my work, I wanted it to be done in August as I would have be home most of the time. Elize promised that they will be able to accommodate my request and also promised to give me a week's notice in order for me to arrange with my aunt. I also informed Elize my aunt will not be available between 19 - 22 August. Elize could not give me a date unless I paid the full amount. I paid the amount on the 1st of August (in my defence, I did make use of them once and although the service were not great, they delivered) and Elize confirmed via email that the move should take place in the week of the 15th -19 of August. On the 11th if August I followed up with Elize as she did not confirm anything for the next week. Elize told me that there is no date yet set for the move the next week, but she will let me know over the weekend. I contacted my aunt however, they had to travel to Cape Town on the 18th and no longer the 19th. I contacted Elize on Friday the 12th, no answer and I followed up via Whatsapp. Elize responded no date yet, but she promised she will confirm over the weekend. She also take note of my Aunt's date that changed. The weekend has come and gone, no response from Elize. I then sent her a Whatsapp early Monday morning asking why I haven't heard from her as promised and what happened to the so called week's notice. I also called her after she sent me a Whatsapp back saying they will not be able to deliver that week. My mom also spoke to Elize as she was the one convincing me to support local. My mom is from Oudtshoorn. Again Elize promised high and low water they will accommodate our situation and will also take into consideration, should they only be able to deliver in September, my working schedule. We would followed up continuously with Elize. We also informed Elize that we made alternative arrangements to accommodate them: my mom would travel from Oudtshoorn, if my aunt is not available, to my grandfather's house and my mother-in-law will receive them at my house. No more issues. We just needed a date. We continued to follow up. Then Elize informed us it would take place on the 5th of September, which was then changed to the 13th of September at 07h00. On the 12th if September my Mother sent Elize 4 Whatsapp messages asking to confirm that everything was still on schedule and the time they will pick up from her house in Oudtshoorn and my grandfather's house. No response. At 05h50 on the 13th of September Elize sent a Whatsapp to myself and my mom informing us that they will not be able to do the move. Keeping in mind that my aunt was already on her wat to my grandfather's house as it was initially arrange for 07h00. Loadshedding was the reason for not delivering. I am not sure how loadshedding can have an impact on the loading of furniture or their diesel trucks. Irrespective, I just had enough of their lies and non-existing service. So I informed Elize via Whatsapp, as you should know by now she does not pick up her phone, I wanted to cancel. I also informed her, that because I have been patiently waiting almost 6 week's and then they cancelled on the day they confirmed for pick up and delivery, I want all my money back. She sent me back a Whatsapp saying she is sorry, loadshedding, blah, blah, blah...and they will refund me the full amount. Then she sent me another Whatsapp later that day to tell me that Albreght, the owner, would like to see the contract through and he is willing to drive, himself, with a bakkie and trailer on Wednesday the 14th - are we available? I politely declined their "generous" offer and confirmed that i would like cancel. I was thinking "Suddenly loadshedding was no longer an issue?! But are you really serious Elize?! How do you expect me to ask my aunt to drive 40km again (80km in total there and back) because of your incompetencies?!". Then the battle of my refund started. I had to request a cancellation form 3 time before I received it. When I received it, I noticed they deducted R250 cancellation fee. I am suppose to pay because they cancelled pick up and delivery on the date they confirmed?!! I queried and yet again, we as the clients were to blame. According to Elize they could have delivered many moons ago, but we were complicated and never available. Now I wonder was it on the date they never confirmed in August or on the date of the fake pick-up and delivery on the 13th of September? Just a reminder, before I committed I have asked Elize if they can manage my request, I the client, eliminated all "complications" on their behalf by having back-ups in place, everyone in my team were ready and in place to give them access to do their work. And best of all, I paid them a fee to do it. A fee they decided upon. My response to Elize was that I don't agree with them. If I were the reason for cancellation, by all means, but Klein Karoo Meubelvervoer cancelled on the day of the move!! I have completed and signed the cancellation form and also said in my email, a disagreement of R250 should not prevent them from their obligation to refund me this Friday 16 September. Elize confirmed in her email I will receive proof of payment by 17h00 Friday, the 16th of September 2022. Elize also informed me that we need to remain professional and rather correspond via email because I am getting too personality (because I said "ek stem nie met jou saam nie "). After the email Elize blocked me on Whatsapp. I followed up yesterday by Whatsapp and calls to all the Klein Karoo Meubelvervoer's phone numbers and via email. I received one Whatsapp back from Albreght saying that loadshedding is the reason why Elize can't respond, he will give her the message. On my response that I am waiting for my proof of payment, etc. no response was received. And yes you guessed correctly, I was not paid!! The battle continues!! I will fight this till the end. I have record of all whatsapp and email correspondence as well as confirmation by Elize that I will be refunded the full amount. They don't owe me a big amount, but if they can't deliver nor refund one...makes you wonder....
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)