TF
Tanya F
Active since Oct 2012
2
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Reviews
2 reviews6 months ago
NOTHING VIP ABOUT VIP MOVERS!!!
I didn't even want to give 1 star!! Worst, worst company I've ever dealt with. Nothing VIP about their service. Michal doesn't know what customer service is. Please don't make the mistake we did. We got multiple quotes for our move from Jhb to CPT. VIP came out the cheapest. We still checked to see if there is anything that wasn't included in the quote. She said everything was included. The night before our move she emailed us to ask if we want our beds and TVs wrapped, to which we responded yes. There was no mention of any costs. After the moving guys (who she subcontracts) collected our furniture and items, she hit us with a R22k wrapping bill. When we queried it and asked for a breakdown of the cost, she got defensive and started screaming and shouting at us. We eventually got a breakdown with amounts she thumbsucked charging R200-R700 an item for wrapping. Some items weren't even wrapped, some just with a few pieces of tape. She threatened to put our stuff in storage if we didn't pay. So we had no choice. To date she has not responded to our emails with pictures on how our items were wrapped for R22k. The R22k pushed the quote to way over other quotes received from reputable companies like Eezi moves etc. we could have just used a reputable professional company and avoided all of this. Other than the overcharge, we've had quite a few items broken and she refused to respond to that as well.
0 replies
124 months ago
Still waiting for refund
I phoned the call centre around mid January to change my DStv package from Premium to Family. The consultant told me they can't schedule a downgrade in advance, I have to phone the day before my debit order, on the 2nd of Feb. When I phoned on the 2nd, the consultant told me I should've phoned earlier as its too late and the premium package amount will be deducted from my account. When I told her that I was advised otherwise, she said not to worry, it will be refunded immediately. I have phoned the call centre 3 times since enquiring about the refund and I get a different story everytime. One person tells me I was supposed to request it within 7 days of the debit order (which I did) and that its too late now and when I phoned today the consultant told me it takes up to 40 days. I then asked to speak to the supervisor and she put me on hold. I gave up after 10 mins. I am fed up of multichoice giving me different stories everytime. If I don't get my refund within this week I am canceling my DStv altogether. I've had enough.
75 replies
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