Zizile J

Active since Oct 2012

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Reviews

7 reviews

4 months ago

3 Months Delay After Repairing Bathroom Wall Leak – No Feedback from Standard Bank Home Insurance

I am extremely unhappy with the service from Standard Bank Home Insurance. My claim has been outstanding for over 3 months with no resolution or feedback. In December, I had a leaking pipe inside my bathroom wall which I repaired at my own cost to prevent further damage. I submitted all required documents, including photos and proof of payment, to support my claim. Since then, two assessors have been sent to my property, yet I have still received no outcome. I have made multiple follow-ups via email with no response. When I call, I am forced to repeat my entire claim to a different consultant each time, as there seems to be no proper case management. the consultant assigned to my claim shes is never available whenever I call. This level of service is unacceptable. I am now demanding: - Immediate feedback on my claim - Reimbur*****t for the bathroom wall repairs already completed - A clear outcome and finalisation date

1 reply

Manati - Alternate Student Funding

5 months ago

Manati Student Loan Debit Orders Not Honouring Agreed Date – Causing Unfair Bank Charges

I am extremely frustrated with for repeatedly processing debit orders on the incorrect date. We have an agreement that the debit order should go off on the 25th of every month. However, Manati continues to process the debit order before the 25th, before my salary is paid. As a result of this, a recent debit order went off early on my account, and I was charged R150 in bank charges. This is completely unfair, as the debit order did not follow the agreed date, and I had no control over it. I have raised this issue, but I was told that nothing can be done. This response is unacceptable, especially since this is a repeated issue and not a once-off mistake. I should not be penalized financially for Manati’s failure to honour the agreed debit order date. I am requesting that Manati urgently: Refund the R150 bank charges Ensure that the debit order is processed strictly on the agreed date (25th of each month) Take accountability for the inconvenience caused If this matter is not resolved, I will have no choice but to escalate it further.

1 reply

Capitec Bank

5 months ago

Capitec Debit Orders Not Honouring Agreed Date – Causing Unfair Bank Charges

I am extremely frustrated with for repeatedly processing debit orders on the incorrect date. We have an agreement that the debit order should go off on the 25th of every month. However, Capitec continues to process the debit order before the 25th, before my salary is paid. As a result of this, a recent debit order went off early on my account, and I was charged R450 in bank charges. This is completely unfair, as the debit order did not follow the agreed date, and I had no control over it. I have raised this issue with Capitec, but I was told by Nobantu and Zandile that nothing can be done. This response is unacceptable, especially since this is a repeated issue and not a once-off mistake. I should not be penalized financially for Capitec’s failure to honour the agreed debit order date. I am requesting that Capitec urgently: - Refund the R450 bank charges - Ensure that the debit order is processed strictly on the agreed date (25th of each month) - Take accountability for the inconvenience caused If this matter is not resolved, I will have no choice but to escalate it further.

0 replies

King Price Insurance

10 months ago

My experience was ve...

My experience was very good with the agent that assisted me, she was calm and kind asked questions and answered and even helped me with my own questions regarding the claim.

1 reply

Planet Fitness

12 months ago

Repeated Unauthorized Debit Orders After Cancellation Request

Planet fitness in Northmead Square, Repeated Unauthorized Debit order on my account, even thou I told Eric repeatedly that I do not want to continue with the application, as I couldn't afford the joining fee but they went ahead and debited my account, in June R999 and also on the 25th of July with R1019. I also spoke to Karabo who told me he will escalate the matter , and but I still keep getting sms for outstanding joining fee. I want this debit order removed and application canceled. Despite assurances that the matter was resolved, the debit order continues to go through monthly, and I now have to keep going to the bank to reverse the charges ,which is completely unacceptable. I’ve communicated this several times, and all I get is “I’ll follow up” with no real action. This has caused financial stress and inconvenience I should not have to deal with. I am demanding an immediate stop to these debit orders .

2 replies

King Price Insurance

21 months ago

Thanks to Tlotlo Mog...

Thanks to Tlotlo Mogotsi for helping me this morning, my car wouldn't start so I phoned king price road assistant, Tlotlo Mogotsi sent the assistant immediately I really appreciate such excellent service.

1 reply

Vodacom

42 months ago

Horrible Vodacom fibre service.

I took vodacom fibre years ago and contract expired longer ago and since then i have been on month to month, but in January 2023 my wifi stop working and I've been trying to getting it fixed with no luck, eventually i decided to cancel it as my bank is debited but no service provided by vodacom, all they do is blame it on Vuma, but the issue is not with ONT Vuma came and put new ONT box and confirmed it that connection issue is caused by Vodacom router that doesnt work and vodacom keep telling me to restart the router million times I've done this but it doesn't help. So I decided to phoned in to give notice for cancelation but i was given lot of reasons not to cancel and force to take a 24 month contract to sort out the issue of which i told the lady I dont want a new contract why should I take a new contract when im already paying a month to month account, than she gave me a reference number and said that cancelation department will contact me but it never happened, right now all I get is that my service has been restored but on my side its still not working. Vodacom is a horrible bunch of thieves out to steal your money while giving u zero service, network has been down since the 3rd of January 2023 to this day i cant connectit keep saying incorrect IP. I just want this account cancelled i have called, emailed but still I haven't received confirmation of my cancelation. Currently I have to buy data but yet I'm still debited for wifi that doesn't work, this really not right and it's affecting my studies at Unisa now.

2 replies

Review Distribution

5 Star

2 (28.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (71.4%)

Zizile J

Reviews

3 Months Delay After Repairing Bathroom Wall Leak – No Feedback from Standard Bank Home Insurance

Manati Student Loan Debit Orders Not Honouring Agreed Date – Causing Unfair Bank Charges

Capitec Debit Orders Not Honouring Agreed Date – Causing Unfair Bank Charges

My experience was ve...

Repeated Unauthorized Debit Orders After Cancellation Request

Thanks to Tlotlo Mog...

Horrible Vodacom fibre service.

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