GM
Gary M
Active since Oct 2012
5
Reviews
0
Industries
Reviews
5 reviews93 months ago
None performance of the Accounts Call Center at Telkom
Hi Telkom , I really did not want to go this route but the service I am receiving is not acceptable So lets start at the beginning My existing service was a DSL 4 Mbps setup and I requested this to be upgraded to a 10 Mbps link, all went well with the activation of my new DSL link to the new 10 Mbps platform and then the Telkom bill was generated, and then it all went downhill from there, due to me been proactive on my account I had provided a limit to what Telkom could invoice me on a monthly basis this was set to R1500 p/m, my bill that is due end of August is for R1660.91 , and now my issue has started with Telkom, my service was suspended due to my debit order limit been insufficient to the bill that is due at end of August and Telkom has seen fit to suspend my account, I was away in Ghana when my line was suspended and I was left with trying to resolve this while out of SA, I tried the online chat portal only to be informed that Telkom systems were off line, I only had limited time during the day to do the online attempts, so after a week I am back in SA and Now I am trying to resolve the issue , still been told the systems are still off line and I must try again next day, Since then I have done a online payment to pay for the full amount that is reflecting on the account and that was R1660.91, I paid this with the online function that is available (Telkom sent me a invoice reflecting the payment)when I logged into my profile via the Telkom Web Page: Reference Number 69IKM210818. Account ********** 97 I paid this on the 21st August 2018 at 08:28 . I was finally assisted by Thulisile Myeza from Call center Accounts and I have sent her my receipt for the payment of the account and supporting information, I was informed that the suspension would be lifted and my service would be ok when I returned home, that was for the 21st August 2018 , I must also mention that while talking to her on online my account profile changed to indicate that my Balance due changed to"Zero" on rechecking this morning my account is now back to Reflecting R1660.91 due for payment For you to do further investigations this is my account : ********** 18 service number ********** 389 All I want is for my service to be restored so that I can have harmony in my house again, as a previous employee of 18 years with Telkom I am not impressed with the way I have been attended to
53 replies
96 months ago
Telkom Allowing Scam Company to operate without vetting
I must first point out Telkom has been a good service provider, however take note of the following Received a phone call from Cerma Gaylor indicating that T Connect is working in conjunction with Telkom and offering VDSL upgrade package to my current ADSL Telkom line,this service would still be maintained by Telkom, they are just agents offering upgrade services to Telkom Clients I provided my details as requested and then received the "Order " via email and then a whole lot of Un-requested services were added onto the order that I did not Request Namely SafetyBox, RescueBox Contact details for T Connect are as follows: ********** 0861 444 899 I have tried to contact T Connect and and get it all cancelled but the call just go UN-Answered I have submitted emails to T Connect and also not getting a responce What must a person do to resolve such malicious service from a company acting on behalf of Telkom and how do I get this request revoked and to leave my Telkom ADSL line as is
53 replies
99 months ago
Scum of the earth Traders
Scam company do not use this company they work in line with MosesheathyPuppies http://championbullies.co.za
0 replies
99 months ago
Fraud
Fraudulent Company do not do any business with them you will never get your puppy and will never get your money back
0 replies
132 months ago
Not a company I would want to deal with again
Elite Mobile call center called me and then I accepted a deal with them For a Smart TAB 3G @ R79 P/M and then extra services were added to the deal with out my consent and all I ever got back from them after many emails was SILENCE not once did they bother to try to communicate back to me, emails were read but that's as far as it goes tried their call center but as soon as I was answered the line was dropped, after the 3rd time I gave up trying to call them, I then sent emails out stating that I would not accept any delivery of the order placed, they read the email but never responded, I did receive sms messages that 2 of the 3 extra services were cancelled but still no direct contact from Elite Mobile<br> Vodacom tried to assist me with information but they could not act on the part of Elite Mobile<br> I have worse words that I would like to use but I have to keep this civil
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)