JD
Johan T
Active since Nov 2012
2
Reviews
0
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Reviews
2 reviews8 months ago
The worst service experience we have ever encountered.
The worst service experience we have ever encountered. We approached Satrix intending to invest over R22 million, but after 33 days of endless delays and shockingly poor service, we decided to walk away. The account opening process was unnecessarily complicated and dragged on without resolution. Out of frustration, we began researching Satrix’s reputation and found countless negative reviews online ranging from clients unable to withdraw their funds to others who simply could not reach customer support. This confirmed what we were already experiencing: a company that shows no respect or care for its customers. By contrast, Allan Gray had us fully onboarded and invested within just five days professional, efficient, and customer-focused. We are relieved to have discovered early on how unreliable and ************* Satrix truly is. Avoid them at all costs.
0 replies
105 months ago
Worst experience from a loyal client.
FNB cheque card expired. Without informing me in any way the card was sent to a branch 1****m from where I reside. Finally got hold of a FNB employee via telephone which said that they can courier it to me. The FNB rep then directly transferred me to the courier service they make use of. The courier service then stated that FNB does not courrier cards from one bank to another...... Ok so we have a few million rand as a company which is also in a FNB account and thus knows one of the bank managers well. Phoned her and she confirmed that there is no way to get the issued card to me. All that I can do is put in an application for a new card online. Well I went online and they required proof of residence which I can only provide to them personally. So I got in the car and drove from Pearly Beach to Herm**** as this is the nearest branch. After about two ours in the bank and endless back and forth I finally got the green light that a new card will be couriered to my doorstep. About a week later two fnb cheque cards got delivered to me. On the peace of paper it states that the card will automatically be activated within 48 hours. After 3 days I went to Gansbaai to a FNB ATM to change the default pin to my own. I got the message that the card was still not activated. Ok so by this stage I was over frustrated. Tried to go online via my phone there and then to activate the card online. Turns out that one can only activate a card on PC. Ok so without being able to do my shopping or draw money I went home. Went online on the PC to only be disappointed once again. On the list of cards was a card with a totally different card number and the card I recieved was not listed at all. I have been with FNB for the past 14 years and my family even longer. Our business is worth over 90m and we have a lot of cash in FNB so I don't know why I have been getting such poor service! At this stage I want to switch to ABSA.
122 replies
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