WK
Winona K
Active since Nov 2012
7
Reviews
0
Industries
Reviews
7 reviews32 months ago
Worst Customer Experience I've Had
I've come into the Queenswood branch a few times during recent weeks, and the manager is always aggressive, rude and arrogant. Not a person who should be working with customers or animals. I bought four female guppies, and a week later, two of them gave birth. Given the gestation time of the fish, they had obviously been pregnant before purchase; however, at no point were customers warned. Additionally, I realised one of the females sold to me was actually a male. I wanted four females and my tank cannot support all of these new arrivals. When I talked to the manager about this, her first reaction was to get me to buy more products. Then, after explaining that I felt I had got a raw deal and asking her to rectify things, she and another staff member told me that it wasn't their problem - they were only here to sell fish. I asked why and how they could be selling mixed genders as female, and was condescendingly yelled at: "They jump between tanks. That's what fish do!" During this exchange, the manager also childishly decided she couldn't hear me anymore. At no point was there any sympathy or apology from these furious employees. Abysmal standards of business compared to the rest of the retail industry, and the (angry) staff care only for making a quick buck over the well-being of others.
0 replies
32 months ago
Worst customer experience I've had
I've come into the Queenswood branch a few times during recent weeks, and the manager is always aggressive, rude and arrogant. Not a person who should be working with customers or animals. I bought four female guppies, and a week later, two of them gave birth. Given the gestation time of the fish, they had obviously been pregnant before purchase; however, at no point were customers warned. Additionally, I realised one of the females sold to me was actually a male. I wanted four female fish - nothing more or less. When I talked to the manager about this, her first reaction was to get me to buy more products. Then, after explaining that I felt I had got a raw deal and asking her to rectify things, she and another staff member told me that it wasn't their problem - they were only here to sell fish. I asked why and how they could be selling mixed genders as female, and was condescendingly yelled at: "They jump between tanks. That's what fish do!" During this exchange, the manager also childishly decided she couldn't hear me anymore. At no point was there any sympathy or apology. Abysmal standards of business compared to the rest of the retail industry, and the (angry) staff care only for making a quick buck over the well-being of the animals.
0 replies
32 months ago
Worst Customer Experience I've Had
I've come in a few times during recent weeks, and the manager is always aggressive, rude and arrogant. Not a person who should be working with customers or animals. I bought four female guppies, and a week later, two of them gave birth. Given the gestation time of the fish, they had obviously been pregnant before purchase; however, at no point were customers warned. Additionally, I realised one of the females sold to me was actually a male. I wanted four female fish - nothing more or less. When I talked to the manager about this, her first reaction was to get me to buy more products. Then, after explaining that I felt I had got a raw deal and asking her to rectify things, she and another staff member told me that it wasn't their problem - they were only here to sell fish. I asked why and how they could be selling mixed genders as female, and was condescendingly yelled at: "They jump between tanks. That's what fish do!" During this exchange, the manager also childishly decided she couldn't hear me anymore. At no point was there any sympathy or apology. Abysmal standards of business compared to the rest of the retail industry, and the (angry) staff care only for making a quick buck over the well-being of the animals.
0 replies
121 months ago
Misleading
First off, I'd like to thank you for such excellent consultants. I've been into my local branch a few times and the consultants always assist me immediately with warmth and energy. Now for the issue. When I got a Global One account a few months ago, I asked your consultant if I could use this card for online shopping and she assured me that I could, no problem. I went into your branch today to activate my card for online shopping, only to be told that you are no longer offering this facility with the Global One account; I would need to come back in a few months to apply for a new credit card if I want to make online purchases. If this is true, then I think the original consultant was seriously misleading (surely she should have known that the system was about to change and warned me of such?). This is a major downgrade to my existing package, but I received absolutely no communication on the matter. Some notification in advance would really have been appreciated.
75 replies
130 months ago
Please fix SureCheck
I know you received a report about this yesterday, but I want to second the request for SureCheck to be fixed.<br> <br> I tried to send a once-off payment a few minutes ago, but was unable to do so. After sending a SureCheck request, my phone lit up, but nothing else happened. <br> <br> Please consider more thorough beta-testing of this system and any future technology - preferably before rolling it out to your customers.<br> <br>
75 replies
134 months ago
Fastest Delivery Ever
I've always had really good service from Kalahari, but I am especially impressed with my latest order. <br> <br> I placed my order yesterday (1 April), expecting my item to be delivered around the middle of next week - or later, given the holidays. I was quite shocked (in a good way) when the courier arrived early this morning bearing my parcel. I've never had anything delivered so quickly from any online shop. You guys are great, and I am so grateful that you went the extra mile.<br> <br> Simply amazing service! Thank you, thank you, thank you!
76 replies
135 months ago
Lying about refund?
On 11 Feb, I placed an order for 2X mucuna and 2X neem capsules at R60 each, bringing my total to R240. I paid within an hour. Minutes later, I received a call saying that you were out of neem and did not know when you would get stock again. I told your consultant that I had already paid in full and we agreed on a partial refund of R120. I sent my banking details immediately for this by email, but received no response.<br> <br> I have since sent numerous other emails asking for information on the status of my refund, and requested a return using the system on your site. Every attempt at communication has been ignored. <br> <br> I received the mucuna in good order, but the issue of the refund remains oustanding. What bothers me is <br> 1) Your consultant agreed to a partial refund. Was she lying?<br> 2) You offer a 100% money-back guarantee on your site. Since no neem was shipped, it should be a simple matter of issuing a refund, yet it has been a month and nothing has happened. It seems this guarantee is untrue?<br> <br> Surely you know you cannot take people's money, decide you have no stock and then refuse to return the money?
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
2 (28.571428571428573%)
1 Star
3 (42.857142857142854%)