Andre V's Profile | Hellopeter

22 months ago

Bad service from CSI

We joined CSI as we believed them to be an honest and trustworthy business. When we sold our property in 2022, I sent an email with a notification to cancel the service as at end-September 2022. To date, this has not been done and they are still taking a debit order from my banking account every month. Now I am battling to get any feedback or resolution of this matter from CSI.

0 replies

Telkom

122 months ago

Incorrect Billing on ADSL Line

Good day to you, I have a 4Mbps ADSL line at home. The line/service was cut around middle of February 2016. The service was restored around 1 March 2016. However, since then, the speed on the line has been severely hampered - when I do a speed test on the line I get a download speed of lower than 1Mbps. I have logged numerous calls with Telkom (and even here on HelloPeter) regarding this matter and still the line speed has not been addressed and corrected (656CTK020316 / 18CTK080316 / 644CTK110316 / 78CTK080416) - this issue was corrected on 19 April 2016. Now my allocated data bundles (and additional data bundle which I paid for in February 2016) have also expired without me being able to make use of it at all. I expect the following credits/refunds to be processed against my account: 1) Refund of the line rental for the period mid February 2016 to 19 April 2016 2) Credits/refunds for the allocated data bundles that expired due to the line being down/unusable 3) Credits/refunds for the additional data bundle bought at end-February 2016 that expired due to the line being down/unusable Please let me know when I can expect to receive these credits/refunds on my account?

75 replies

Telkom

122 months ago

ADSL Line speed very low

Good day to you, I have a 4Mbps ADSL line at home. The line/service was cut around middle of February 2016. The service was restored around 1 March 2016. However, since then, the speed on the line has been severely hampered - when I do a speed test on the line I get a download speed of lower than 1Mbps. I have logged numerous calls with Telkom (and even here on HelloPeter) regarding this matter and still the line speed has not been addressed and corrected (656CTK020316 / 18CTK080316 / 644CTK110316 / 78CTK080416) - even the last fault logged on 8 April has now been resolved without addressing or correcting the issue. Now my data bundles which I paid for are also expiring without me being able to make use of it at all. Technicians are also sent to my home, but the wrong people are sent and they cannot address the problem with the ADSL line. SERIOUSLY PATHETIC

75 replies

Telkom

122 months ago

ADSL Line Down and Very Slow Speed

Good day to you, I have a 4Mbps ADSL line at home. The line/service was cut around middle of February 2016. The service was restored around 1 March 2016. However, since then, the speed on the line has been severely hampered - when I do a speed test on the line [URL Removed] I get a download speed of lower than 1Mbps. I have logged numerous calls with Telkom (and even here on HelloPeter) regarding this matter and still the line speed has not been addressed and corrected. Now my data bundles which I paid for are also expiring without me being able to make use of it at all. Technicians are also sent to my home, but the wrong people are sent and they cannot address the problem with the ADSL line. SERIOUSLY PATHETIC

75 replies

Telkom

123 months ago

ADSL Line Down and Speed

Good day to you, My ADSL line was down since 13 Feb 2016. I could not log a call on this date as the Telkom site did not want to accept my logging of a call. I logged the call on 15 Feb 2016 (ref # 203CTK150216). My line was restored on 1 March 2016, however, the speed of the line that was restored is worse than a 1Mbps line (based on the results of [URL Removed] I expect this matter to be resolved and my account being corrected with a credit for the period of the outage. In addition, I am being charged for a 10Mbps line and Telkom can only supply a 4Mbps line to my premises (due to the distance from the exchange) - this is not the first time that I log this matter and still it is not resolved - but Telkom keeps on billing for a service that they cannot deliver (10Mbps line). I expect this matter to be resolved and my account being corrected from the period of the start of the contract and to receive a correction on my account.

75 replies

Telkom

129 months ago

Bill still wrong after 6 months

Good day to you. It has now been more than 6 months and still Telkom is billing me for a service that cannot be provided. I initially signed up for a 10Mbps line with Telkom @ R899, but due to the distance that I am located from the exchange, only a 4Mps line can be provided. However, I am still being billed monthly for a 10Mbps line....surely this is not correct and my bill should be adjusted accordingly? This matter has been raised more than once and this matter has still not been addressed.

75 replies

Telkom

132 months ago

ADSL Line Down

I have three complaints to log: 1) On 31 December 2014, I applied for a 10Mbps line at the Telkom Store in Menlyn Shopping Centre. My line was only installed and operational some 2 months later. Part of the Ts and Cs was that if the line was not installed within 7 days, I would be given 1 month for free. To date, this has still not been given. 2) Even though I applied for and am paying for a 10Mbps line, due to my property's distance from the exchange, Telkom cannot provide a 10Mbps line speed - the maximum speed that can be supplied is a 4Mbps line speed. I have raised this more than once with Telkom and the Telkom store in Menlyn Shopping Centre. Although I was promised that my line will be downgraded and my monthly bill adjusted, I am still being billed for a 10Mbps line. 3) On 12 April 2015 a fault was logged for my ADSL line being down (8CTK120415). It is now more than 6 weeks later and still the problem with my ADSL line has not been restored. I have escalated this matter twice already and still nothing has been done. Even though Telkom is not providing a service, they are still billing me and taking money from my bank account. This is completely unacceptable

76 replies

Andre V

Reviews

Bad service from CSI

Incorrect Billing on ADSL Line

ADSL Line speed very low

ADSL Line Down and Very Slow Speed

ADSL Line Down and Speed

Bill still wrong after 6 months

ADSL Line Down

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