HK
Herman K
Active since Dec 2012
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
NEVER LOOKING BACK - HOMESCHOOLING FTW!
I cannot begin to express the relief of not having to deal with a mainstream school. My son can work at his own pace without the pressures and the distraction of a classroom around him. The course material is convenient and easy to use. The online lectures are helpful but not a necessity. Since homeschooling my son has not been sick once! The support staff are immensely helpful and friendly, even where I was the fool who made the mistake.
53 replies
33 months ago
VERY GOOD SERVICE FROM EEZI MOVE ALL ROUND
I was referred to Eezi move by a family member who was very impressed with their service. I tried them a first time and I was so impressed by their service that one and a half years later I used them again. Their admin staff are very friendly and helpful as well as responsive. Their prices are very reasonable in comparison to other companies. Their moving staff are very friendly and efficient. All in all, a very painless experience. I would and I have recommended them to friends, family colleagues etc.
60 replies
52 months ago
Excellent Service from Eezi Move
The movers were very friendly and efficient. The admin staff were competent and quick to respond to queries. They are not expensive and the service received was phenomenal overall. Thank you!
53 replies
53 months ago
DISGRACEFUL CUSTOMER SERVICE
Customer Service Call Centre is a disgrace. They refuse to help you even if you have a minor detail incorrect. This last bout of not wanting to help me is because I do not know the last 4 digits of a credit card that expired over a year ago. They keep informing you to go to a customer service centre, but what is the point of a call centre. This all because I want to cancel my contract... since MAY this year! Their service is terrible. Their attitude is flippant. Their feedback is non-existent.
106 replies
77 months ago
Query resolved in excellent time
I had a query that has been hanging for a long time. Thanks to their complaints management department the issues has been swiftly resolved. From the business itself this issue should never have occurred, but their response team has been great and I thank them for their swift and excellent feedback.
61 replies
77 months ago
DEEPLY DISAPPOINTED IN YOUR AFTERCARE
No aftercare whatsoever! I have taken a loan out with Capitec a while back. They said my contract and terms of service would be emailed to me. Went to the branch and they are unable to find me on the system, because this was an online loan. Tried to email them and there has never been a response. I cannot call their toll free number as my cellphone contract does not allow to call toll free numbers (that's a Cell C issue for another day). You keep taking my money and yet there are NO statements and no care whatsoever. I am deeply disappointing and I will not bother to even consider Capitec as a transactional bank nor to recommend them.
183 replies
123 months ago
USELESS SERVICE!
It would seem that neither action line, nor personal loans take their jobs very seriously. I have repeatedly asked for my debit order to be moved and every time there is assurances that this will be done, but woe is me, this morning I get that same dreaded message from the bank. I have taken this matter to action line the month before and they said it was resolved. Apparently not! If not even action line takes things seriously anymore what is then to do about the banks service? I am ashamed to have worked for that company and I will share my pains with anyone who is willing to listen. I might be able to save them from experiencing the same problems.
75 replies
128 months ago
No service
I hate doing this, but what choice do we have if there is no response. I see there is a post on facebook about the emails that were down and that it was supposedly fixed. By the amount of comments I would say this is not true. <br> My problem is that my whole internet is down. I cannot access the web using my mweb router. Can I get through to their technical? Of course not! Why would I? It is like they are actively trying to avoid their customer queries. Almost like they are unwilling to face the angry mob that might have been avoided if they only communicated with the people. These days they can send you sms'es for all kinds of crap they want to sell you, but do not expect a courtesy message telling you they are experiencing some issues and they will keep you updated. By the amount of other complaints in the last week I can clearly see that there are a lot of people that feel like this. <br> <br> Lastly, I understand technical issues. They happen. But please! Communicate with your customers and not with some flimsy post on Facebook. The personal touch can go a long way!
75 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
2 (25%)
1 Star
2 (25%)