AR
Ahmed R
Active since Dec 2012
2
Reviews
0
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Reviews
2 reviews1 month ago
Just WoW
Excellent service … Products are identical to the original if not better
0 replies
16 months ago
Poor workmanship and no communication
Hi. I booked a repair for my tv around the 22nd of November 2024. So here’s my experience with this entire process. Booked service call. Agent booked a call out with incorrect service centre which doesn’t cover my area. Had to wait a few days for bookings to be allocated to a service centre near me. Waited around 2 weeks for service centre to come out to us. Tv was collected and returned 3 days later. All well for a few days. Tv had same problem 6 days later. Called in again on the 12th December. To date no call from Samsung or the service centre and no updates. Is this the quality of repairs / workmanship that Samsung accepts from its service centres. Being such a massive company in this country I ask you if this is acceptable. I keep getting the same run around every time I call in. And in fact the agent confirmed that the service centre only closes on public holidays This is really unacceptable and needs to be resolved urgently
112 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (50%)