MA
Mary A
Active since Dec 2012
27
Reviews
0
Industries
Reviews
27 reviews2 months ago
Indifferent Servicing of Vehicle
I took my car in to Hyundai Paarden Eiland of the major 90 000km service - even though my car had under 60 000km on the odometer. Although the reception staff wever very polite, the servicing of the car was basic and indifferent. They just gave notes on what needs to be done - did not contact me to offer it to be done. I was never called to be asked if I wanted the brake pads replaced or the brake lights fixed. I had asked them to look into my AC which was not cooling and no-one got back to me regarding this until I fetched the vehicle. And then, only to tell me that I need to change the compressor which I had already don ten months ago. Had they called me during the service I could have told them this and they could have looked further into the cause. It seemed that all they wanted was to do the basics and get the car out of the service centre as soon as possible and get their payment. Previously I have been happy with that Service Centre - but not this time.
0 replies
10 months ago
Absa Sea Point - Waste of Space
Absa Sea Point is a real waste of space!! Their Internet is extremely slow. The consultants are very pleasant but some DO need extra training And the Teller section is useless and very uncommunicative. Especially the man working there - whose name tag letter in was so small I could not make out his name. I’ve often pointed out the difficulties at this branch and although I get responses from Absa- things remain the same.
56 replies
11 months ago
Great service from Discovery Insure
My car was stuck in a precarious position. It couldn’t go forward or back. I called Discovery for help and within half a hour or less help arrived.The person that Discovery insure sent to assist me when above and beyond. Thank you, Discovery for the great service.
53 replies
13 months ago
Bad customer service Absa Sea Point
Unhelpful staff. No organisation. No privacy when speaking to a customer service person. In fact there was no one at the customer service counter. The consultants, even though they had no one sitting at their desks refused to help.They refused to help a 93 year old. And after waiting 20 minutes when we finally got to customer service desk the computer computers went off-line Customer service in this branch is the worst I’ve ever encountered.
53 replies
25 months ago
****med by Takealot!!!
In February I bought a very expensive recliner/riser from takealot. After a month the chair stopped working - in that it would not recline or rise as it was meant to. There was a warranty for 6 months. I completed the returns advice on the website and the next day the chair was collected (by very rude takealot staff I might add). I then received an email to say that I had tampered with the mechanism of the chair (which I had no need to tamper with as it was still under warranty). They sent me a photo of wires and insulation tape. I have no idea where those wires were to be found. And it could have been a photo of any wires!! After a few emails, they stopped communicating with me on the progress of my return. And are now not even responding to my emails requesting an update on the progress of my return claim. Last week, while I was out, I received a call from one of the takealot drivers saying that they were outside my house wanting to deliver the chair. I had no previous notification of this delivery so was not expecting it. On asking the driver if it looked like a new chair or a used one, he said it looked used. I immediately emailed takealot about this, to be told the matter had not yet been resolved. I am now sitting with no communication from takealot and NO CHAIR for which I paid over R7000. I am not happy with the way that they have dealt with this. Firstly they sent me a used, repaired or reconditioned chair and not a new one for which I had paid. Secondly they accuse me of tampering with the chair (which was still under warranty so I had no need to tamper with it - even if I knew where and how) - and all so they would not honour the warranty and replace the faulty chair.
0 replies
33 months ago
TAKELOT - VERY BAD SERVICE
Very disappointing delivery service!!! On Monday 17 July I ordered a printer cartridge and was told it was to be delivered on 19 July. I tracked my order and it confirmed that the parcel has left takealot and was with the takealot couriers in Montague Gardens by 10am on Wednesday 19 July. I wrote to takealot - because of course there is no number to call - and they rep**** that the package is with the driver and will now be delivered before 5pm on Thursday 20 July!! I have just now received a text to tell me that my parcel will be delivered on Friday 21 July. That is two days too late and two days waiting at home in case they deliver. This is extremely bad and inconsiderate service!!! I can't wait for AMAZON to come to South Africa. And to crown it all I received an email asking me to review the service given to me by the agent who **** to me and told me that the parcel was with the driver. VERY BAD SERVICE!!!!!
0 replies
36 months ago
Quick assistance for car trouble.
Great fast service. Very polite employees both on the phone and attending to my problem.
106 replies
39 months ago
Unable to communicate with Claims - Old Mutual Insure
It is totally impossible to get through all the voice recorded options to speak to a knowledgeable person in the claims department of the Old Mutual Insure. I called them with a burst geyser problem stating that this is causing further damage to the property that the company will have to pay for, but I am still waiting to hear from them regarding a handler and when the problem will be dealt with. This is terrible service and a lack of communication on the part of Old Mutual Insure. I will certainly not be recommending them or renewing my policy with them!!!!
264 replies
41 months ago
Absa's Prosperity Account is a JOKE!!!!
For the past year I have had nothing but problems with Absa Bank and am closing all my accounts - one by one. The biggest problem lies with the Prosperity Account. The recent problem began when my card was fraudulently used to try and make an online purchase. When I reported this to the bank, they cancelled my current card and issued me with a new one acknowledging that there had been a fraudulent transaction attempt. I then received a text message that my account was overdrawn by R80. An account which should be standing at a zero balance. When I went into the branch to enquire about this I was told that as there were not enough funds, the bank charged R10 for this and also for the new card they issued. I insisted that this was not my fault as there had been a fraudulent transaction AND that, because of this they had to issue a new card. They said that they would take the charges off. Then a week later I receive a text message telling me that my account is still overdrawn and to rectify this to rectify this by paying the R80 otherwise there would be additional fees. What sort of a bank is this where the left hand does not know what the right hand is doing and there is absolutely no communication between the branches and the relevant departments!!?
132 replies
44 months ago
Great Service from Siva at Absa, Sea Point
Today I received excellent service from Siva at the Absa Enquiries Desk in Absa, Sea Point. She went all out to assist me with my query - which was resolved.
134 replies
Review Distribution
5 Star
7 (25.925925925925927%)
4 Star
3 (11.11111111111111%)
3 Star
3 (11.11111111111111%)
2 Star
9 (33.333333333333336%)
1 Star
5 (18.51851851851852%)