ES
Ebrahim S
Active since Jan 2013
2
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2 reviews102 months ago
BAD EXPERIENCE WITH MISREPRESENTED VEHICLE
I was interested in purchasing a used Civic from this dealership. Vehicle was advertised as having a Full Service History with Honda. After a test drive , I enquire about the service history and they assure me that the books will be provided by the time I take delivery. I am willing to pay a premium for this vehicle purely because it was low mileage and apparently had a full service history with Honda. After paying the deposit and waiting a week for them to prep the vehicle, I am told the service history cannot be found, but that they will do a "combined" service to make up for the two year gap in service history which will make it a "full service history" vehicle. This is utter nonsense because even Honda themselves would cancel your motor plan or warranty if you didn't service it for two years and then decided to catch-up the service history by doing a combined service. I ask for a reduction in the purchase price of the vehicle commensurate with the vehicle's new status as having a partial service history. They refuse stating that vehicle stock is hard to come by and they will find another buyer (sucker) for the vehicle. They told me they would sell the vehicle even though I signed an OTP AND paid a deposit for the vehicle. ****ty service, ****ty staff from the used car manager to the dealer principal to the Imperial dealership manager. Profits over customers.
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102 months ago
HORRIBLE USED CAR PURCHASING EXPERIENCE - STAY AWAY
Disgraceful experience at this so-called "reputable" dealership. Purchased a vehicle which broke down within the 6 Month Consumer Protection Act implied warranty. Everyone from the salesman Renny, used car manager Cecil , Dealer Principle Jarred and William Simpson himself refused to properly entertain my claim for reimbur*****t for the repair of the vehicle. It was, to my mind, a refusal to honour their obligations to repair the vehicle (in my case, pay for the repair of the vehicle) under the CPA. When I first claimed for the repair, they refused to pay stating that I did not take out an extended warranty. When I cited my rights under the CPA, they declined once again saying that it is fair wear and tear. When I cited Motor Industry Ombudsman reports indicating that old age, mileage and wear and tear do not exclude a customer's rights under the CPA, they ignored me. One of the most astounding reasons for rejection was that they were distrustful of a Toyota dealerships assessment of the damages to the vehicle. So much so that they sent an inspector from Toyota South Africa to inspect - they also disputed that assessment of the vehicle. Of a total repair bill of nearly R9000 for a broken water pump and alternator that left me stranded in the middle of the road, they tendered about R2500 towards water pump only. They thought the alternator was not working for certain reasons (they assumed the V belt broke). Turns out those reasons were incorrect (the V belt did not break) so I repaired the alternator and claimed the cost from William Simpson. When I ask that they pay for the repair of just the alternator, they refused, instead offering to take the car back less a CPA usage charge (roughly R4 a kilometer over 11 000KM which amounts to about R40 000.00). They do this, I assume, so they can make money off the usage charge and then re-sell the perfectly repaired vehicle (which was repaired at my expense) for a profit. It would cost William Simpson about R3000.00 to return the vehicle for a refund (the vehicle is in a different city). They will not, however, fork out R3800.00 to pay me for the repair of the vehicle. This is truly baffling and speaks volumes about their attitude towards their customers and the law. When I inform them that its the CUSTOMER's choice under the s56 of the CPA as to whether they want to return the vehicle, replace the vehicle or request a repair of the vehicle, I am met with silence. The sense I got from the owner is that they are disdainful towards the Consumer Protection Act warranty on used vehicles. I tried my hardest to resolve the issue with every high-ranking individual at the dealership, unfortunately they were uninterested and advised me to take a legal route, as they can afford good lawyers. Although it was completely irrelevant to my claim, one of the most ridiculous issues I encountered with especially Cecil and William was their complete and utter hate for the fact that I work in the legal field. William even expressed concern that I am spending too much time pursuing this claim and not enough time working. Since when is a customer's use of their own time of any concern to a used car salesman ? When I was purchasing the vehicle they certainly did not care how I spent my time. Save your money and buy your used vehicles elsewhere.
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