SB
SJ B
Active since Jan 2013
2
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2 reviews11 months ago
They don't care about customers
I sent my car for a check up to see why it was wobbling so much on the roads. They quoted me R23k+ to replace my 'bushes' at the front. I had to pay 50% upfront of course and 50% on collection. The customer service person Prisca was super to work with. However on collection of my vehicle the car continued to wobble although not as much. I asked if they had realligned the tires or balanced them. They hadn't/ They also did not provide the old parts of the vehicle. When I took the car back for them to check the workshop manager was surly, never greeted, or looked me in the eye. I asked him to drive please but he insisted that I drive. The car did not wobble on the road we were on as much as it usually does and he was pretty checked out about it. I dropped him off and drove off telling them not to bother. I heard the team talking about 'my client' and upselling of the deal. It sounds like they will try bamboozle you to pay more on some kind of commission scheme. I then took the car to get balanced and aligned elsewhere and the car wobbled worse than ever. They do not care. Do not use them. They just want to charge you as much as possible. It is all a corporate ****. With no care or follow up.
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39 months ago
BOLT theft and fraud and they don't care
Our credit card was stolen, most likely by a Bolt employee or sindicate, who has been using it to put deliveries or rides through - over 57 times the card was used for Bolt business in a couple days/weeks. They accessed my account and changed my email so I was not notified. Likely scenario is that they are paying for things and taking the cash. I contacted Bolt to ask for their assistance in this fraud so I could make a police report and get information AND ALSO to alert them to the fact they have this fraud happening in their universe. They were very dismissive and nonplussed. They would not provide any way for me to report the fraudulent behaviour, they didn't care to look into it further. They just didn't care at all. Not cool.
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1 Star
2 (100%)