Arie R

Active since Jan 2013

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2 reviews

44 months ago

What year is this?

I tried to open an account with Standard bank, but I can't submit my FICA documents online. They told me to go to a branch to submit my documents, but their branches are only open during the office hours when I am also supposed to be at work. So I went to a branch during, reported to the front desk, but after 30 minutes of waiting, they still didn't help me. I had to get back to the office, so I still haven't opened an account. To think, if I could submit my documents online, this would've taken less than 10 minutes. No wonder the more modern banks are out-competing Standard Bank on retail accounts.

669 replies

Rainfin

134 months ago

Very effective support

I haven't had such a good customer service experience in a while. A few points I would like to commend: - Very quick response on complaint e-mail - Very friendly and professional correspondent (Tracy Kukard) - Very quick resolution to a technical issue. Thank you Rainfin for brightening my day!

0 replies

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5 Star

1 (50%)

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1 Star

1 (50%)