CW
Carl W
Active since Jan 2013
2
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Reviews
2 reviews1 month ago
BMW Call Centre
I passed a car that started to burn on the South Coast yesterday. I pressed the emergency button on my BMW. The system tried to connect me to our local emergency services. They did not pick up. The system then put me through to the BMW help centre in Europe. The help centre managed to summon local help from their side. The call centre agent stayed online throughout the entire process of getting help. I am so very impressed with this feature/service/attitude
0 replies
138 months ago
Total confusion
I have actually been a great fan of Telkom experiencing awesome service every time I had an issue with my home ADSL line. When we moved into new premises beginning January and needed to apply for a business ADSL line it was therefore logical to select Telkom. I applied with Telkom and everything was captured in the system. The process that unfolded has left me totally disillusioned and here's why...<br> Telkom have clearly invested heavily in automated systems which keep you updated on the progress of the service. All very good however when the background services do not supply then all the automated communication becomes is a promise followed by a failure. The last number of weeks have been a series of excuses and waiting. Very expensive wait for a small business relying on ADSL!!<br> The latest from their side is that they did indeed come through and install this morning. The technician left us with a piece of paper with our new number scribbled on it. After not being able to connect to our new account I go down to the Centurion Telkom store only to be told that our account is suspended because the account is still associated with an old customer. I'm desperate for this to end...
1 reply
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